ZipRecruiter

Log In

1

Call Listener Jobs in Oregon (NOW HIRING)

Modern Amenities

Sales Consultant

Coburg, OR · On-site

$75K - $105K/yr

The Role People call us because they're ready to build something--a business, a second income, a ... Listen more than you talk. The best calls are 70% prospect, 30% you. Understand their current state ...

Modern Amenities

Sales Consultant

Coburg, OR · On-site

$75K - $105K/yr

The Role People call us because they're ready to build something--a business, a second income, a ... Listen more than you talk. The best calls are 70% prospect, 30% you. Understand their current state ...

Modern Amenities

Sales Consultant

Coburg, OR · On-site

$75K - $105K/yr

The Role People call us because they're ready to build something-a business, a second income, a ... Listen more than you talk. The best calls are 70% prospect, 30% you. Understand their current state ...

Aspen Dental

Bilingual Scheduling Center Agent

OR

$17/hr

Listen empathetically and think critically to understand patient needs, use trained sales and ... Additional duties as assigned by the Call Center Leadership team Job Requirements: * High School ...

Thomas Sales & Service Ford

service assistant

Madras, OR · On-site

$15.50 - $20.50/hr

Are you looking for a great place to work that you can call home? If you said 'yes,' we want to ... Service assistant responsibilities include greeting customers, listening to their needs and ...

Thomas Sales & Service Ford

service assistant

Madras, OR · On-site

$15.50 - $20.50/hr

Are you looking for a great place to work that you can call home? If you said 'yes,' we want to ... Service assistant responsibilities include greeting customers, listening to their needs and ...

Thomas Sales & Service Ford

service assistant

Madras, OR

$15.50 - $20.50/hr

Are you looking for a great place to work that you can call home? If you said 'yes,' we want to ... Service assistant responsibilities include greeting customers, listening to their needs and ...

Thomas Sales & Service Ford

service assistant

Madras, OR · On-site

$15.50 - $20.50/hr

Are you looking for a great place to work that you can call home? If you said 'yes,' we want to ... Service assistant responsibilities include greeting customers, listening to their needs and ...

Express Employment

Landscaper

Bend, OR

$22/hr

... listens well * Extroverted and gets along with the crew * Background in construction preferred (but not required) * Will train the right person If you are interested, please call Jennifer with ...

ProLink Allied

Travel CT Technologist

The Dalles, OR · On-site

Travel Nights/3-12 Thursday thru Sat, call once per week. 1830-0700 ProLink Allied Job ID #D-209733 ... Our team listens and takes the time to understand your needs. Connect with us or visit prolinkworks ...

MSCCN

Police Dispatcher Trainee

Hillsboro, OR · On-site

$60K - $75K/yr

Receive telephone calls utilizing complex telephone equipment, listen to callers to accurately ascertain the nature of the call and prioritize information according to established procedures.

previous page

Showing results 41-60

All JobsCall Listener JobsCall Listener Jobs in Oregon

Call Listener information

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Oregon? For Call Listener jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Oregon look for? The top searched job categories for Call Listener jobs in Oregon are:
What cities in Oregon are hiring for Call Listener jobs? Cities in Oregon with the most Call Listener job openings:
Call Listener jobs near you
Infographic showing various Call Listener job openings in Oregon as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 83% Full Time, 10% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Customer Service Representative

Pyramid Consulting

Portland, OR • On-site

$17 - $23/hr

Other

Re-posted yesterday

Job description

Customer Service Representative

Immediate need for a talented Customer Service Representative with experience in the Banking/Financial Industry. This is a 4+ Months Contract opportunity with long-term potential and is located in Portland, OR/Coeur D'Alene, ID/Fargo, ND.

Key Responsibilities:

  • Provide cardholder support and customer service for pre-paid card products.
  • Working in a high-volume inbound telephone call center on behalf of client's programs, you will respond to cardholder requests for account service and support.
  • You will provide outstanding service to cardholders over the phone by accessing cardholder accounts, implementing requested changes to existing accounts and performing account maintenance activities, interpreting and communicating account activity and transactions, troubleshooting, and problem-solving, and other similar duties as assigned.
  • Basic computer proficiency to include data entry, word processing (Word), and email (Outlook).
  • At least 1 year - Call center customer service experience.
  • Bilingual English and Spanish is a Plus.
  • Understanding written sentences and paragraphs in work-related documents.
  • Must be comfortable taking 60-75 inbound calls a day.
  • Speaking to others and conveying information efficiently and effectively.
  • Active listening skills by providing full attention to what customers are saying.
  • Ability to understand the points being made, asking questions as appropriate, and interpreting information.
  • Analyzing information and evaluating results to choose the best solution and solve problems.
  • Basic math skills including additions/subtraction; understanding of accounting principles of credits/debits; the ability to clearly communicate quantities/balances.
  • Ability to consistently provide friendly, helpful, and enthusiastic service.

Apply