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Call Listener Jobs in Albany, OR (NOW HIRING)

City of Corvallis, OR

9-1-1 Telecommunicator

Corvallis, OR · On-site

$31.72 - $40.48/hr

... listens and talks to callers while typing information into the Computer Aided Dispatch System (CAD), or recording information on a manual call card. Ensures public safety responders have accurate and ...

City of Corvallis

9-1-1 Telecommunicator

Corvallis, OR · On-site

$31.72 - $40.48/hr

... listens and talks to callers while typing information into the Computer Aided Dispatch System (CAD), or recording information on a manual call card. Ensures public safety responders have accurate and ...

PLACE

Buyers Agent

Salem, OR · On-site

$60K - $100K/yr

Commit to weekly group coaching session, weekly trainings, and Partner Call * Consult with buyers ... You are excellent at building rapport, listening to the needs of others and identifying solutions.

Place

Buyers Agent

Salem, OR · On-site

Commit to weekly group coaching session, weekly trainings, and Partner Call * Consult with buyers ... You are excellent at building rapport, listening to the needs of others and identifying solutions.

PLACE

Listing Agent

Salem, OR · On-site

$60K - $100K/yr

Commit to weekly group coaching session, weekly trainings and Partner Call * Consult with sellers ... You are excellent at building rapport, listening to the needs of others and identifying solutions.

PLACE

Real Estate Agent

Albany, OR · On-site

$50K - $75K/yr

Commit to weekly 1:1 coaching session, weekly trainings and Partner Call * Consult with sellers ... You are excellent at building rapport, listening to the needs of others and identifying solutions.

PLACE

Residential Luxury Specialist

Albany, OR · On-site

$50K - $75K/yr

Commit to weekly 1:1 coaching session, weekly trainings and Partner Call * Consult with sellers ... You are excellent at building rapport, listening to the needs of others and identifying solutions.

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All JobsCall Listener JobsCall Listener Jobs in Albany, OR

Call Listener information

See Albany, OR salary details

$10

$17

$24

How much do call listener jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for call listener in Albany, OR is $17.87, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $19.18 per hour, depending on experience, location, and employer.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Albany, OR?

For Call Listener jobs in Albany, OR, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Albany, OR look for?

The top searched job categories for Call Listener jobs in Albany, OR are:

What cities near Albany, OR are hiring for Call Listener jobs?

Cities near Albany, OR with the most Call Listener job openings:

Call Listener jobs near you
Infographic showing various Call Listener job openings in Albany, OR as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 73% Full Time, 20% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $37,179 per year, or $17.9 per hour.

SALEM: Advocates for Seniors Needed!

Office of the Long-Term Care Ombudsman

Salem, OR • On-site

Other

Posted 24 days ago

Job description

Every day, residents in nursing homes and assisted living facilities encounter challenges they can’t face alone. Call lights go unanswered, meals arrive cold, or medications are given incorrectly. Some residents feel forgotten. Some have no one to speak up when things go wrong. That’s where you come in.

As a volunteer with the Long-Term Care Ombudsman Program, you’ll visit residents, listen to their concerns, resolve complaints, and advocate for their rights. You don’t need a special degree - just a compassionate heart, a listening ear, and a desire to make a difference.

A few hours of your time each week can mean the world to someone who feels invisible. You can help ensure they receive the right care, have the lifestyle they want, and are treated with dignity.

Stand up. Speak out. Make their voices heard.

Call the office at 971-600-6149 for more information or apply online by clicking this link: https://form.jotform.com/201555656015048

Apply