ZipRecruiter

Log In

1

Call Listener Jobs in Grants Pass, OR (NOW HIRING)

PLACE

Spanish Speaking Real Estate Agent

Medford, OR · On-site

$80K - $125K/yr

Commit to weekly 1:1 coaching session, weekly trainings and Partner Call * Consult with sellers ... You are excellent at building rapport, listening to the needs of others and identifying solutions.

firemountain

Sales Representative

Grants Pass, OR

Rigorously log all sales activities, call outcomes, lead statuses, and account insights into ... Active Listening & Needs Assessment, Time Management & Pipeline Organization, Building Rapport ...

First American

Sales Representative

Medford, OR

... call plan for qualified real estate agents, brokers and their staff, lenders and attorneys ... Ability to listen to customers and understand their needs and objectives to better respond and ...

next page

Showing results 1-20

All JobsCall Listener JobsCall Listener Jobs in Grants Pass, OR

Call Listener information

See Grants Pass, OR salary details

$10

$17

$24

How much do call listener jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for call listener in Grants Pass, OR is $17.88, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.18 per hour, depending on experience, location, and employer.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Grants Pass, OR?

For Call Listener jobs in Grants Pass, OR, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Grants Pass, OR look for?

The top searched job categories for Call Listener jobs in Grants Pass, OR are:

What cities near Grants Pass, OR are hiring for Call Listener jobs?

Cities near Grants Pass, OR with the most Call Listener job openings:

Call Listener jobs near you
Infographic showing various Call Listener job openings in Grants Pass, OR as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 74% Full Time, 19% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,199 per year, or $17.9 per hour.

Customer Service Representative

Fire Mountain Gems and Beads, Inc.

Grants Pass, OR • On-site

$16 - $21.75/hr

Full-time

Re-posted 3 days ago

Job description

Position Summary: We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will have a passion for providing exceptional customer service and will play a key role in ensuring a positive experience for our customers. You will be responsible for placing orders, addressing customer inquiries, resolving issues, and providing information about our products and services.
Key Responsibilities:
  • Respond promptly to customer inquiries via phone, email, and chat, in a friendly, professional, and positive manner
  • Handle customer complaints, provide appropriate solutions and alternatives within set time limits; follow up to ensure resolution
  • Maintain customer accounts, place customer orders, catalog requests, and correction orders utilizing our specialized order-taking software
  • Utilizing customer service software to input products, research questions, and resolve issues about our extensive product list
  • Interacting with customers and supervisors while utilizing several computer applications simultaneously
  • Offering product suggestions accurately, utilizing various catalogs and programs for assistance
  • Utilizing the computer and our website for product research and customer solutions
  • Filling out all applicable forms accurately and neatly
  • The ability to problem solve issues thoroughly, accurately and with solid written and verbal communication.

Qualifications:
  • 1+ years of customer service experience; office, hospitality, retail, etc.
  • Clear and concise oral and written communication skills, including the ability to ask qualifying questions to resolve issues
  • Courteous and professional in external and internal communication
  • Listening Skills with a focus on understanding various questions about products, online ordering, etc.
  • Confidentiality skills
  • Ability to follow call guidelines while maintaining a friendly professionalism; empathetic to customers' needs
  • Computer and keyboarding skills sufficient to record information from the customer in an accurate and efficient manner
  • Ability to multitask, prioritize, and manage time effectively
  • Be receptive to performance evaluations and call improvement suggestions
  • Bilingual in English and Spanish is a plus, but not required

Core Competencies:
Active Listening, Clear & Concise Communication, Empathy, Building Rapport, Customer Orientation, Problem Solving & Decision Making & Decision Making, Product Expertise, Patience & Composure, Time Management, Positive Impact, Accountability, Adaptability & Flexibility, Learning Agility, Initiative
Core Qualities
Accountability, Adaptability, Flexibility, Detail Oriented, Empathy, Positive Attitude, High Standards, Efficiency
Physical Demands:
Ability to remain in a stationary position 90% of scheduled work time with extensive computer, keyboard, and telephone use. Occasionally lift and/or carry up to 5 lbs. Occasionally move about inside the department and within the main building of the company.
Work Environment:
Office environment, open cubicle-style desk with computer, phone, and headset. Temperature-controlled, Monthly Company meeting, and Weekly Departmental meeting attendance, Flexibility of schedule to include overtime and weekends as needed
Fire Mountain Gems and Beads is a drug-free workplace and is an Equal Opportunity/Access/Affirmative Action/Pro Disabled & Veteran Employer. We are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take steps to assure that people with disabilities are provided reasonable accommodation. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or receive all other benefits and privileges of employment, please contact Human Resources at 541-956-8233.

Apply