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Call Listener Jobs in Portland, OR (NOW HIRING)

Leslie's Poolmart, Inc.

Call Center - OHT

Hillsboro, OR · On-site

$19 - $21/hr

Call Center - OHT DIVE IN TO A NEW CAREER WITH A LESLIE'S COMPANY: Oregon Hot Tub is Oregon ... Strong listening skills with attention to detail * Reliable attendance and strong work ethic

Leslie's

Call Center - OHT

Hillsboro, OR · On-site

$19 - $21/hr

As a Call Center Representative, you will handle inbound and outbound calls, assist customers with ... Strong listening skills with attention to detail * Reliable attendance and strong work ethic

Leslie's

Call Center - OHT

Beaverton, OR · On-site

$19 - $21/hr

As a Call Center Representative, you will handle inbound and outbound calls, assist customers with ... Strong listening skills with attention to detail * Reliable attendance and strong work ethic

Aspen Dental

Bilingual Scheduling Center Agent

OR

$17/hr

Listen empathetically and think critically to understand patient needs, use trained sales and ... Additional duties as assigned by the Call Center Leadership team Job Requirements: * High School ...

WCCCA

Police Dispatcher-Trainee

Hillsboro, OR · On-site

$68K - $86K/yr

Receive telephone calls utilizing complex telephone equipment, listen to callers to accurately ascertain the nature of the call and prioritize information according to established procedures.

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All JobsCall Listener JobsCall Listener Jobs in Portland, OR

Call Listener information

See Portland, OR salary details

$11

$18

$26

How much do call listener jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for call listener in Portland, OR is $19.00, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $20.38 per hour, depending on experience, location, and employer.

What are some common challenges faced by Call Listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a Call Listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a Call Listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Portland, OR? For Call Listener jobs in Portland, OR, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Portland, OR look for? The top searched job categories for Call Listener jobs in Portland, OR are:
What cities near Portland, OR are hiring for Call Listener jobs? Cities near Portland, OR with the most Call Listener job openings:
Call Listener jobs near you
Call Center - OHT

Call Center - OHT

Leslie's Poolmart, Inc.

Hillsboro, OR

$19 - $21/hr

Full-time

Retirement

Posted 23 days ago

Leslie's rating

5.6

Company rating: 5.6 out of 10

Based on 83 frontline employees who took The Breakroom Quiz

479th of 719 rated retailers

Job description

DIVE IN TO A NEW CAREER WITH A LESLIE'S COMPANY:

Oregon Hot Tub is Oregon’s largest and most established hot tub company—the #1 selling hot tub company in the Portland area since 1979. We became a part of Leslie's family in October 2019. Oregon Hot Tub has worked closely with Watkins Manufacturing, makers of the Hot Spring Spas, to establish itself as one of the premier Hot Spring Spa dealers in the country. Our team of affable and highly informed sales personnel is dedicated to ensuring that you acquire a hot tub or sauna that perfectly aligns with your preferences. Our team of certified technicians, water care specialists, and customer service representatives excel in providing unparalleled post-purchase assistance, setting a benchmark in the industry.

Job Overview: 

As a Call Center Representative, you will handle inbound and outbound calls, assist customers with questions or concerns, provide product and service information, and deliver exceptional customer support. The ideal candidate has strong communication skills, a positive attitude, and the ability to resolve issues efficiently while maintaining a high level of customer satisfaction.

Compensation Range: $19.00 - $21.00 /Hourly 

Compensation within range to be determined by the applicant’s education, experience, knowledge and skills, as well as internal equity and alignment with market data.

Responsibilities: 

  • Answer inbound customer calls and respond to inquiries in a timely and professional manner
  • Make outbound calls for follow-ups, appointment confirmations, surveys, or customer support purposes
  • Provide accurate information regarding products, services, company policies, and account details
  • Resolve customer concerns and complaints with professionalism and empathy
  • Document customer interactions, call details, and resolutions accurately in the system
  • Escalate unresolved or complex issues to the appropriate department or supervisor
  • Maintain confidentiality and protect customer information at all times
  • Meet or exceed performance metrics including attendance, call quality, productivity, and customer satisfaction goals
  • Collaborate with team members and management to improve customer experience and service processes

Qualifications:

  • High school diploma or GED required; associate or bachelor’s degree preferred
  • Previous customer service or call center experience preferred
  • Strong verbal and written communication skills
  • Excellent problem-solving, multitasking, and organizational abilities
  • Comfortable using computers, data entry systems, and CRM software
  • Ability to remain calm, professional, and patient in fast-paced or high-pressure situations
  • Strong listening skills with attention to detail
  • Reliable attendance and strong work ethic
  • Ability to work flexible schedules, including weekends or evenings if needed

We offer our employees competitive compensation, extensive paid training, comprehensive and flexible suite of benefits package, 401K with company match, team member discounts, rewards for top performers, and most importantly career advancement opportunities.

Leslie’s recognizes a critical component to our continued success is our people. Leslie’s is proud to have a culture of inclusion that seeks to celebrate and embrace the different backgrounds and perspectives that help drive our success and support team members in developing and growing with us. We aim to create a workplace where all team members feel welcomed and valued and inspire each other every day.

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