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Call Listener Jobs in Portland, OR (NOW HIRING)

NPW Company

NPW Client Support Agent II

Hillsboro, OR · On-site

$20.50 - $27.25/hr

Deliver exceptional customer service and strive for first-call resolution whenever possible ... Demonstrated interpersonal skills, including active listening, empathy, and teamwork. * Ability to ...

Acara Solutions

Branch Warehouse Associate

Portland, OR

$17 - $20.25/hr

With a legacy of experience in various industries worldwide, we partner with clients, listen to ... The call or chat may be recorded so that our recruiting team can review it - they make all final ...

Aleron

Branch Warehouse Associate

Portland, OR · On-site

$17 - $20.25/hr

With a legacy of experience in various industries worldwide, we partner with clients, listen to ... The call or chat may be recorded so that our recruiting team can review it - they make all final ...

Smith Optics

Customer Service Representative

Portland, OR · On-site

$17 - $23/hr

Be an active listener who can show empathy and patience in a non-scripted environment. * Achieve ... Call center experience required (chat and email) * English speaking, writing, reading required ...

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All JobsCall Listener JobsCall Listener Jobs in Portland, OR

Call Listener information

See Portland, OR salary details

$11

$18

$26

How much do call listener jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for call listener in Portland, OR is $19.00, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $20.38 per hour, depending on experience, location, and employer.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are popular job titles related to Call Listener jobs in Portland, OR?

For Call Listener jobs in Portland, OR, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Portland, OR look for?

The top searched job categories for Call Listener jobs in Portland, OR are:

What cities near Portland, OR are hiring for Call Listener jobs?

Cities near Portland, OR with the most Call Listener job openings:

Call Listener jobs near you

Optometrist (Part or Full-time) - Portland, OR

Eyetastic Services

Portland, OR • On-site

Other

Medical, Retirement

Re-posted 28 days ago

Job description

About the job Optometrist (Part or Full-time) - Portland, OR
An esteemed mobile optometric practice is seeking a dedicated and driven Doctor of Optometry to join their team. With this mobile optometry position, you will embark on a daily journey to various facilities, ensuring that patients in different locations receive essential eye care services. Each day presents a new opportunity to make a meaningful impact on the lives of those you serve, while enjoying the dynamic experience of a changing work environment.
Key Responsibilities:

  • Perform comprehensive eye examinations and provide high-quality optometric care to patients.
  • Lead and coordinate with support staff to ensure smooth daily operations at different facilities.
  • Maintain an organized schedule while managing care for 12 to 30 patients daily, depending on the facility and available team support.
  • Foster a positive patient experience by listening to concerns and providing clear communication about diagnoses and treatment options.
The successful candidate will demonstrate strong organizational skills, a robust work ethic, and a personable demeanor. They will be expected to communicate effectively, listen attentively, and exhibit leadership qualities while managing a team that includes a scheduler and one to two technicians daily. This role requires flexibility and a willingness to travel to various facilities, where the optometrist will engage with a diverse patient population.
Compensation and Benefits (for full-time candidates):
  • Competitive salary ranging from $140,000 to $200,000, with bonus opportunities.
  • Company-provided car, including fuel and maintenance expenses.
  • Health insurance.
  • 401(k) retirement plan.
  • Opportunities for ownership/partnership are available after one year of service.
Working Hours:
  • Full-time position with hours typically from 8 AM to 5 PM, 4 to 5 days a week.
  • Flexibility for a part-time 3-day work week may be considered for the right candidate.
This is an exciting opportunity for a passionate individual to thrive in a supportive and innovative environment. If you are motivated to help others and are ready to take on new challenges, apply today! Apply today through the job board or send your CV/Resume to Steve Gill at steve@eyetasticservices.com or call/text (813) 504-5135 for more information.
Requirements:
  • Valid state optometry license or in the process of obtaining.
  • Valid driver's license that is in good standing.
  • Upcoming/new graduates are invited to apply.
  • Strong leadership, communication, and interpersonal skills.
  • Ability to work efficiently in a dynamic and changing environment.

Eyetastic Services partners only with employers that provide equal opportunities across all healthcare fields. As a team of eye care professionals, we are committed to supporting you throughout the hiring process, including resume upgrades and negotiations. We prioritize your privacy, ensuring your information is not shared with other recruiting agencies, which gives you peace of mind as you explore this exciting opportunity. You can rest assured that we will be with you every step of the way.
Visit eyetasticservices.com for a list of nationwide eye care professional and paraprofessional opportunities.

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