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Call Listener Jobs in Oregon (NOW HIRING)

Administrative

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CSR- Customer Service Representitive

Portland, OR · On-site

$20 - $22/hr

A successful customer service representative should also be a good listener. CUSTOMER SERVICE ... call center or a related position. · Proficiency in Microsoft Office, Google Suite and CRM ...

New

Modern Amenities

Sales Consultant

Coburg, OR

$75K - $105K/yr

The Role People call us because they're ready to build something--a business, a second income, a ... Listen more than you talk. The best calls are 70% prospect, 30% you. Understand their current state ...

Modern Amenities

Sales Consultant

Coburg, OR · On-site

$75K - $105K/yr

The Role People call us because they're ready to build something-a business, a second income, a ... Listen more than you talk. The best calls are 70% prospect, 30% you. Understand their current state ...

Modern Amenities

Sales Consultant

Coburg, OR

$75K - $105K/yr

The Role People call us because they're ready to build something--a business, a second income, a ... Listen more than you talk. The best calls are 70% prospect, 30% you. Understand their current state ...

Aspen Dental

Bilingual Scheduling Center Agent

OR

$17/hr

Listen empathetically and think critically to understand patient needs, use trained sales and ... Additional duties as assigned by the Call Center Leadership team Job Requirements: * High School ...

Thomas Sales & Service Ford

service assistant

Madras, OR · On-site

$15.50 - $20.50/hr

Are you looking for a great place to work that you can call home? If you said 'yes,' we want to ... Service assistant responsibilities include greeting customers, listening to their needs and ...

Thomas Sales & Service Ford

service assistant

Madras, OR

$15.50 - $20.50/hr

Are you looking for a great place to work that you can call home? If you said 'yes,' we want to ... Service assistant responsibilities include greeting customers, listening to their needs and ...

Thomas Sales & Service Ford

service assistant

Madras, OR

$15.50 - $20.50/hr

Are you looking for a great place to work that you can call home? If you said 'yes,' we want to ... Service assistant responsibilities include greeting customers, listening to their needs and ...

Thomas Sales & Service Ford

service assistant

Madras, OR

$15.50 - $20.50/hr

Are you looking for a great place to work that you can call home? If you said 'yes,' we want to ... Service assistant responsibilities include greeting customers, listening to their needs and ...

ProLink Allied

Travel CT Technologist

The Dalles, OR · On-site

Travel Nights/3-12 Thursday thru Sat, call once per week. 1830-0700 ProLink Allied Job ID #D-209733 ... Our team listens and takes the time to understand your needs. Connect with us or visit prolinkworks ...

New

WCCCA

Police Dispatcher-Trainee

Hillsboro, OR · On-site

$68K - $86K/yr

Receive telephone calls utilizing complex telephone equipment, listen to callers to accurately ascertain the nature of the call and prioritize information according to established procedures.

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Call Listener information

What are some common challenges faced by Call Listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a Call Listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a Call Listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Oregon? For Call Listener jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Oregon look for? The top searched job categories for Call Listener jobs in Oregon are:
What cities in Oregon are hiring for Call Listener jobs? Cities in Oregon with the most Call Listener job openings:
Call Listener jobs near you
Infographic showing various Call Listener job openings in Oregon as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 16% Part Time, 4% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.
Project Attorneys Supervisor

Project Attorneys Supervisor

Paradigm Information Services, Inc.

Portland, OR • Remote

$36 - $46/hr

Contractor

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

This is a remote position.

Paradigm is seeking a Project Attorneys Supervisor Supervisor to support our client. This role involves supervision of attorneys' daily performance in relation to call quality standards, monitor employee performance, streamlining procedures and project management support.

Type: 12-month contract
Pay Rate: $36-$45hr
Benefits: Paradigm offers medical, dental, vision, life, 401K, PTO, and sick days
Location: Fully Remote in Approved States: Alabama, Arizona, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, Washington DC, Wisconsin.
Job No: Para_1465

As a Client Services Supervisor, you will:
  • Supervise the daily performance of Project Attorneys to ensure a high level of productivity, quality, and customer satisfaction. Provide a positive climate for optimum employee performance.
  • Monitor daily employee performance in relations to accepted call quality standards; instruct and communicate standards to staff. Take action accordingly to ensure adherence and improvement.
  • Listen to and grade select phone calls utilizing a standard Quality Assurance Scorecard; provide feedback to the Project Attorneys and assist the Project Manager in gathering scores and call details for the client.
  • Maintain proficient understanding of company policies and procedures, department goals, and business plan. Analyze team needs based upon predetermined business plan; identify areas of opportunity and recommend specific improvement methods for efficiency and service. Provide continued evaluation of processes and procedures.
  • Workforce Management: Ensure team is adhering to their schedule, time entries are accurate, and workforce is utilized appropriately.
  • Act as a liaison between the Project Attorneys, Project Managers, and Client Services management. Ensure communication is established between all parties. Develop and maintain good working relationships with other departments to meet customer and employee needs.
  • Update scripting/procedure changes in our knowledge base as needed.
  • Support Project Manager as needed with project tasks either directly or through delegation, including UAT, data analysis, diagnosing system issues, customer relationship support, and other requests as needed.
  • Support customers and claimants directly through phone interactions.

Requirements
  • Bachelor’s degree in Communications, Business Management, or Human Resources.
  • Legal field experience preferred but not required (could be substituted by relevant job experience).
  • Strong communication skills and experience in customer and client service.
  • Must have strong experience in the areas of staff development and direction, training, quality assurance, active/effective listening and document preparation.


Benefits
Paradigm offers medical, dental, vision, life, 401K, PTO, and sick days.

About Us, Paradigm
Want to love Mondays? It's possible when you love what you do. Paradigm is a staffing solutions firm dedicated to finding the perfect job for candidates. We're connected with some of the most innovative tech companies around, giving our employees that competitive edge needed in today's job market.

Paradigm Information Services does not discriminate based on race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.