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Call Listener Jobs in California (NOW HIRING)

Bath Planet

Call Center Representative

Alameda, CA · On-site

$18/hr

Position: Part-Time Call Center Representative Location: In-office - Oakland, CA (near Alameda, CA ... Excellent listening skills * Energetic personality with a friendly voice and positive attitude

Bath Planet

Call Center Representative

Berkeley, CA · On-site

$19.50 - $24.50/hr

Position: Part-Time Call Center Representative Location: In-office - Oakland, CA (near Alameda, CA ... Excellent listening skills * Energetic personality with a friendly voice and positive attitude

Bath Planet

Call Center Representative

Alameda, CA · On-site

$18.50 - $23.25/hr

Position: Part-Time Call Center Representative Location: In-office - Oakland, CA (near Alameda, CA ... Excellent listening skills * Energetic personality with a friendly voice and positive attitude

Cardinale Auto Group

Call Center Representative

Marina, CA · On-site

$17.50 - $22/hr

Excellent communication and active listening skills * Strong problem-solving abilities with a customer-first mindset * Ability to multitask and stay organized in a fast-paced environment * Prior call ...

Zolidco

Call Center Agent

Los Angeles, CA

$16.25 - $21.25/hr

Excellent verbal communication and active listening skills * Strong customer service and problem ... Previous call center or customer service experience is a plus but not required

New

Milan Institute

Call Center Agent

Visalia, CA · On-site

$15.25 - $20/hr

We are seeking a motivated and customer-focused Call Center Agent to join our team. The ideal ... Strong problem-solving and active listening skills. * Familiarity with CRM software and basic ...

Sky Resorts

Call Center Lead

Sky Valley, CA

$25 - $30/hr

Staff Development Listen to recorded calls to assess performance, identify training opportunities, and provide constructive feedback. Coach call center agents and on-property front desk teams to ...

SOS International LLC

Call Agent

Los Angeles, CA · On-site

$16.25 - $21.25/hr

The Call Agent position will during periods of FEMA surge disaster activity, need to respond to ... Handle all calls with tact and diplomacy, demonstrate good listening skills, and empathy, while ...

United Health Centers

Call Center Agent

Fresno, CA · On-site

$22/hr

The Call Center Agent (CCA) is a Non-Exempt position and reports to the Call Center Supervisor. The ... Excellent listening and Customer Service/Interpersonal skills. * Ability to handle sensitive and ...

United Health Centers

Call Center Agent

Fresno, CA · On-site

$22/hr

The Call Center Agent (CCA) is a Non-Exempt position and reports to the Call Center Supervisor. The ... Excellent listening and Customer Service/Interpersonal skills. * Ability to handle sensitive and ...

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Showing results 21-40

All JobsCall Listener JobsCall Listener Jobs in California

Call Listener information

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in California? For Call Listener jobs in California, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in California look for? The top searched job categories for Call Listener jobs in California are:
What cities in California are hiring for Call Listener jobs? Cities in California with the most Call Listener job openings:
Call Listener jobs near you
Infographic showing various Call Listener job openings in California as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 78% Full Time, 14% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Call Center Representative

Bath Planet

Alameda, CA • On-site

$18/hr

Other

Posted 14 days ago

Job description


Join our team of Exceptional Customer Success Representatives!
We’re looking for an energetic, professional Call Center Representative to join our growing remodeling company!
If you thrive in a fast-paced environment, have a genuine desire to make a difference in people's lives, love connecting with people, and have strong call center experience, we want to hear from you.
Position: Part-Time Call Center Representative
Location: In-office – Oakland, CA (near Alameda, CA)
Schedule: The schedule for this position includes day shifts as well as weekends and weekday evenings, with hours extending until 9:00 PM.
What You’ll Do:
  • Handle a high volume of both outbound and inbound calls
  • Follow up with homeowners regarding remodeling inquiries
  • Schedule consultations and support our sales team
  • Maintain accurate records in our system
  • Represent our company with professionalism and enthusiasm
Requirements:
  • Previous call center experience (required)
  • Strong, clear, confident phone presence
  • Excellent listening skills
     
  • Energetic personality with a friendly voice and positive attitude
  • Comfortable in a fast-paced environment
  • Computer literate and able to navigate multiple systems
  • Self-motivated and able to work independently at times
  • Patience and empathy
     
  • A personality where your smile can be heard through the phone
  • Reliable and punctual
  • Reliable method of transportation is a must
     
This is a great opportunity to join a dynamic remodeling company where your energy, professionalism, and communication skills make a direct impact.
If you’re driven, upbeat, and ready to grow with a winning team, apply today!

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