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Call Listener Jobs in California (NOW HIRING)

CommonSpirit Health

Call Center Rep

Santa Maria, CA

$16.50 - $20.50/hr

Job Summary and Responsibilities As our Call Center Representative, you will help callers resolve ... Every day you will expertly manage high-volume calls, actively listen, provide accurate information ...

TAD PGS, Inc

Call Center Agent

El Segundo, CA · On-site

$25/hr

Demonstrate strong listening, problem-solving, and de-escalation skills Basic Hiring Criteria: * Previous call center, customer service, or contact center experience preferred * Must have a minimum ...

TAD PGS, Inc.

Call Center Agent

El Segundo, CA · On-site

$25/hr

Demonstrate strong listening, problem-solving, and de-escalation skills Basic Hiring Criteria: * Previous call center, customer service, or contact center experience preferred * Must have a minimum ...

Tad PGS

Call Center Agent

El Segundo, CA

$25/hr

Demonstrate strong listening, problem-solving, and de-escalation skills Basic Hiring Criteria: * Previous call center, customer service, or contact center experience preferred * Must have a minimum ...

Alta Resources

Call Center Representative

Brea, CA

$16.50 - $20.75/hr

Alta Resources is looking for full-time and part-time call center representatives to provide ... You will listen to, talk with, and problem solve the issues of concerned customers. What You'll Do:

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Call Listener information

What are some common challenges faced by Call Listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a Call Listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a Call Listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in California? For Call Listener jobs in California, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in California look for? The top searched job categories for Call Listener jobs in California are:
What cities in California are hiring for Call Listener jobs? Cities in California with the most Call Listener job openings:
Call Listener jobs near you
Call Center Rep

Call Center Rep

CommonSpirit Health

Santa Maria, CA

$16.50 - $20.50/hr

Other

Posted 9 days ago

CommonSpirit Health rating

7.1

Company rating: 7.1 out of 10

Based on 503 frontline employees who took The Breakroom Quiz

372nd of 870 rated healthcare providers

Job description

Job Summary and Responsibilities
As our Call Center Representative, you will help callers resolve inquiries efficiently so they receive exceptional support.
Every day you will expertly manage high-volume calls, actively listen, provide accurate information, and document interactions within our systems.
To be successful, you must demonstrate outstanding communication, strong problem-solving skills, and a patient, empathetic demeanor, ensuring customer satisfaction.
Responsibilities:
  • Handle high-volume inbound calls.
  • Provide accurate information and resolve issues.
  • Document all interactions meticulously.
  • Utilize scripted greetings and closings.
  • Maintain a positive, empathetic customer focus.
Requirements:
  • Excellent communication skills.
  • Strong problem-solving ability.
  • Patient and empathetic approach.
  • Attention to detail.
  • Basic computer proficiency.
Job Requirements
Required
  • 6 months experience as Call Center Rep or
  • Equivalent amount of experience in a high-volume phone customer service role in another industry/environment.
Preferred
  • Two (2) years experience in an outpatient setting as a Medical Office Phone Receptionist

Where You'll Work
Dignity Health's Pacific Central Coast Health Centers (PHC) is a non-profit Community clinic organization comprised of more than 40 health centers located primarily from Ventura to Templeton, spanning the coast. Our experienced physicians and advanced practice providers offer a wide range of primary and specialty care services. PHC is a part of Dignity Health Central Coast's award-winning network of outstanding hospitals, imaging centers, laboratories, and post-acute services.
One Community. One Mission. One California

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