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Call Listener Jobs in California (NOW HIRING)

HealthRIGHT 360

Call Center Agent

San Francisco, CA · On-site

$22.05 - $24.15/hr

The Call Center is a comprehensive initiative designed to streamline customer communication ... Listens and documents patient complaints, and routs calls to appropriate staff for swift resolution.

HealthRIGHT 360

Call Center Agent

San Francisco, CA

$17.75 - $23.25/hr

Call Center Agent HealthRIGHT 360 gives hope, builds health, and changes lives for people in need ... Listens and documents patient complaints, and routs calls to appropriate staff for swift resolution.

hr360

Call Center Agent

San Francisco, CA

$17.75 - $23.25/hr

The Call Center is a comprehensive initiative designed to streamline customer communication ... Listens and documents patient complaints, and routs calls to appropriate staff for swift resolution.

PIH Health

Call Center Coordinator

Whittier, CA · On-site

$21 - $28.35/hr

Attention to detail, actively listens and always follows appropriate channels of communication ... Work experience in a Call Center setting * Bilingual- Spanish

Goodwill Sacramento

Call Center Manager

Sacramento, CA · On-site

Call Center Manager At Goodwill Industries ® Sacramento Valley & Northern Nevada, Inc. (Goodwill ... Provide on-going staff training and supervision to support active listening skills, conversational ...

Goodwill Sacramento

Call Center Manager

Sacramento, CA · On-site

Call Center Manager At Goodwill Industries Sacramento Valley & Northern Nevada, Inc. (Goodwill) you ... Provide on-going staff training and supervision to support active listening skills, conversational ...

River City Bank

Call Center Representative

Sacramento, CA · On-site +1

$23/hr

Minimum 1year call center or banking related experience. * Advanced keyboarding skills. * Ability ... Excellent verbal communication, listening, phone and people skills. * Data entry and attention to ...

River City Bank

Call Center Representative

Sacramento, CA

$17 - $21.25/hr

Minimum 1year call center or banking related experience. * Advanced keyboarding skills. * Ability ... Excellent verbal communication, listening, phone and people skills. * Data entry and attention to ...

River City Bank

Call Center Representative

Sacramento, CA

$17 - $21.25/hr

Minimum 1year call center or banking related experience. * Advanced keyboarding skills. * Ability ... Excellent verbal communication, listening, phone and people skills. * Data entry and attention to ...

River City Bank

Call Center Representative

Sacramento, CA · On-site

$23/hr

Minimum 1year call center or banking related experience. * Advanced keyboarding skills. * Ability ... Excellent verbal communication, listening, phone and people skills. * Data entry and attention to ...

SoCal Retail Management

... call center experience preferred. Must have a positive attitude with excellent customer service ... Requires close attention to detail, outstanding communication (listening, verbal, and written) and ...

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Call Listener information

What are some common challenges faced by Call Listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a Call Listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a Call Listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in California? For Call Listener jobs in California, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in California look for? The top searched job categories for Call Listener jobs in California are:
What cities in California are hiring for Call Listener jobs? Cities in California with the most Call Listener job openings:
Call Listener jobs near you

Call Center Agent

Kedren Community Health And Acute Psychiatric Hospital

Los Angeles, CA

$16.25 - $21.25/hr

Other

Posted 8 days ago

Job description

POSITION OBJECTIVE/SUMMARY:
The Healthcare Call Center Agent plays a crucial role in facilitating communication between patients, healthcare providers, and other stakeholders across our mental health and primary care healthcare settings. They are responsible for handling inbound and outbound calls, providing exceptional customer service, and ensuring accurate and timely information exchange.
CORE OBJECTIVES:
• Answering Calls: Respond to incoming calls from patients, healthcare professionals, and external parties, addressing their inquiries, concerns, and requests promptly and professionally.
• Scheduling Appointments: Assist patients in scheduling appointments, coordinating with healthcare providers and clinics to find suitable dates and times.
• Patient Education: Provide basic information to patients regarding healthcare services, procedures, and general inquiries, ensuring clear and accurate communication.
• Data Entry and Documentation: Accurately record and update patient information, medical history, appointments, and any other relevant details in the healthcare system or electronic medical records (EMR).
• Troubleshooting and Problem Resolution: Identify and resolve issues, complaints, and conflicts raised by patients or healthcare professionals, ensuring a satisfactory resolution.
• Follow-up/Outreach Calls: Conduct outbound calls to patients for appointment reminders, post-visit surveys, and other follow-up/ outreach activities to ensure patient satisfaction and continuity of care.
• Adherence to Policies and Regulations: Maintain compliance with healthcare industry regulations, patient privacy laws (e.g., HIPAA), and call center policies and procedures.
COMPETENCIES:
• Excellent Communication Skills: Ability to communicate effectively and empathetically with diverse individuals, demonstrating active listening, clarity, and professionalism.
• Customer Service Orientation: Strong customer service mindset, with the ability to remain calm, patient, and courteous while addressing inquiries and resolving issues.
• Medical Knowledge: Familiarity with medical terminology, healthcare procedures, and common medical conditions to facilitate accurate information exchange.
• Problem-Solving Abilities: Aptitude for identifying and resolving problems efficiently, making sound decisions, and escalating issues when necessary.
• Multitasking and Time Management: Capable of handling multiple calls, tasks, and responsibilities simultaneously while maintaining attention to detail and meeting deadlines.
• Computer Proficiency: Proficient in using call center software, electronic medical record systems, and other relevant applications for data entry, retrieval, and documentation.

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