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Call Dispatcher Jobs (NOW HIRING)

First Call Ambulance

Call Taker

Lakewood, TN · On-site

$37K - $42K/yr

Under the direction of the Dispatch Supervisor, a Dispatch Call Taker will be responsible for the answering of the phones in the dispatch center, receiving requests for runs from facilities and ...

First Call Ambulance

Call Taker

Old Hickory, TN

$37K - $42K/yr

Under the direction of the Dispatch Supervisor, a Dispatch Call Taker will be responsible for the answering of the phones in the dispatch center, receiving requests for runs from facilities and ...

Tulalip Tribal Police Department

Dispatcher-Lateral

WA · On-site

$66K - $94K/yr

Will log each call, dispatching field units on routes, prioritize, and organize calls for service. Utilizes confidential police computer systems to access and read warrants, court documents, and ...

Summit County, CO

911 Dispatcher

Frisco, CO · On-site

$35.38 - $50.89/hr

For questions regarding the position, please call Dispatch at 970-668-8600 and ask to speak with a Supervisor. All positions are subject to a pre-employment criminal background check, and requires ...

Valiant

Service Order Dispatcher - (NIH)

Bethesda, MD

$19.75 - $26.50/hr

Service Call Dispatch and Communications Answers all incoming telephone calls to the EVS dispatch station promptly and professionally; takes accurate messages, directs calls to appropriate ...

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How much do call dispatcher jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for call dispatcher in the United States is $22.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $23.80 per hour, depending on experience, location, and employer.

What are Call Dispatchers?

Call Dispatchers are professionals responsible for receiving, prioritizing, and relaying information between callers and appropriate emergency or service units. They handle incoming calls, assess the situation, and dispatch police, fire, medical, or other response teams as needed. Call Dispatchers play a critical role in ensuring quick and accurate communication during emergencies, and they often provide instructions to callers while help is on the way. Attention to detail, calmness under pressure, and strong communication skills are essential for this role.

What are some common challenges faced by Call Dispatchers, and how can they be effectively managed?

Call Dispatchers often face the challenge of handling high call volumes while maintaining accuracy and composure, especially during emergencies or peak hours. Multitasking, prioritizing urgent requests, and communicating clearly with both callers and field personnel are essential skills. Effective management involves staying organized, using dispatch software efficiently, and practicing stress-reduction techniques. Regular training and support from team members can also help dispatchers adapt to fast-paced environments and deliver reliable service.

What is the difference between Call Dispatcher vs Customer Service Representative?

AspectCall DispatcherCustomer Service Representative
Required CredentialsHigh school diploma, dispatching certifications often preferredHigh school diploma or equivalent, customer service training
Work EnvironmentDispatch centers, transportation companies, emergency servicesCall centers, retail, service industries
Employer & Industry UsageTransportation, logistics, emergency responseRetail, telecommunications, hospitality
Common Search & ComparisonOften compared for communication and coordination rolesCustomer interaction and problem-solving focus

While both roles involve communication, a Call Dispatcher primarily coordinates and directs services like transportation or emergency response, requiring dispatching skills. A Customer Service Representative focuses on assisting customers, resolving issues, and providing information. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What are the key skills and qualifications needed to thrive as a Call Dispatcher, and why are they important?

To thrive as a Call Dispatcher, you need strong communication skills, quick decision-making abilities, and typically a high school diploma or equivalent. Familiarity with dispatch software, two-way radio systems, and emergency response protocols is often required. Outstanding multitasking, stress management, and active listening set top performers apart in this role. These skills ensure accurate information relay, timely responses, and effective coordination during high-pressure situations.
More about Call Dispatcher jobs
What cities are hiring for Call Dispatcher jobs? Cities with the most Call Dispatcher job openings:
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Call Dispatcher jobs near you
Infographic showing various Call Dispatcher job openings in the United States as of May 2026, with employment types broken down into 19% Locum Tenens, 7% As Needed, 9% Full Time, 64% Part Time, and 1% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $45,823 per year, or $22 per hour.

Call Center Operators/ Dispatchers

Qwalifize LLC

Leesburg, VA

$18 - $28/hr

Full-time, Part-time

Posted yesterday

Job description

Type:

  • 3 months to 1 year contract with additional option years.

Full Time or Part Time:

  • Full-Time

Pay Rate:

  • $18.00 – $28.00 per hour (negotiable).

Location:

  • TBD – Onsite
  • Must be willing to relocate anywhere in the US

Language Requirements:

  • Write, read, and speak English

Language Preferences:

  • Bilingual (English/Spanish)

Job Overview
We are seeking dedicated Call Center Operators / Dispatchers to provide emergency communication services, including receiving, prioritizing, and dispatching emergency and non-emergency calls for fire, rescue, and other public safety services. This role ensures timely and accurate information flow between the public, field responders, and other departmental personnel. Operators will maintain records, operate communication and dispatch systems, and provide customer service under high-pressure conditions. Candidates must hold or be eligible to obtain a security clearance and maintain it as required. Clearance level is to be determined. Performs other duties as assigned.

Experience Requirements

  • Minimum of two (2) years of experience in emergency communications, dispatching, or call center operations
  • Experience operating multi-line phone systems, radio communication, and computer-aided dispatch systems
  • Ability to follow protocols for prioritizing and routing emergency and non-emergency calls
  • Strong communication, decision-making, and problem-solving skills
  • Ability to work effectively under stress and maintain composure during emergency situations

Experience Preferences

  • Experience in a municipal or county emergency dispatch center
  • Knowledge of fire, EMS, and law enforcement operations
  • Familiarity with NFPA or APCO standards for emergency communications

Physical Requirements

  • Ability to sit for extended periods while operating communication systems
  • Ability to hear, speak, and type clearly under stressful conditions
  • Ability to perform multitasking duties with attention to detail and accuracy

Education Requirements

  • High School Diploma or equivalent recognized certification

Education Preferences

  • Emergency Communications Certification or Dispatcher Training Certification

Training Schedule:

  • TBD

Schedule:

  • Varies based on operational needs; includes availability for nights, weekends, and holidays

Dress Code:

  • TBD

Benefits:

  • TBD

Additional Information:
Drug screening, background, and reference checks are performed if required. Valid identification and reliable transportation are required. We are an E-Verify employer. We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Our employees are authorized to work in the United States.