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Call Dispatcher Jobs (NOW HIRING)

Summit County Government (CO)

911 Dispatcher

Frisco, CO

$35.38 - $50.89/hr

For questions regarding the position, please call Dispatch at 970-668-8600 and ask to speak with a Supervisor. Applications accepted on an ongoing basis. All positions are subject to a pre-employment ...

Summit County, CO

911 Dispatcher

Frisco, CO · On-site

$35.38 - $50.89/hr

For questions regarding the position, please call Dispatch at 970-668-8600 and ask to speak with a Supervisor. Applications accepted on an ongoing basis. All positions are subject to a pre-employment ...

First Call Ambulance

Call Taker

Lakewood, TN · On-site

$37K - $42K/yr

Under the direction of the Dispatch Supervisor, a Dispatch Call Taker will be responsible for the answering of the phones in the dispatch center, receiving requests for runs from facilities and ...

First Call Ambulance

Call Taker

Old Hickory, TN

$37K - $42K/yr

Under the direction of the Dispatch Supervisor, a Dispatch Call Taker will be responsible for the answering of the phones in the dispatch center, receiving requests for runs from facilities and ...

Call Pernell, Inc.

Dispatcher

Smithfield, NC · On-site

If YES, then you could be the next full-time Dispatcher with Call Pernell, Inc.! Our Smithfield, NC office needs an organized, detail-oriented person to skillfully dispatch HVAC technicians to ...

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Call Dispatcher information

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$11

$22

$33

How much do call dispatcher jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for call dispatcher in the United States is $22.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $23.80 per hour, depending on experience, location, and employer.

What is a call dispatcher?

Call Dispatchers are professionals responsible for receiving, prioritizing, and relaying information between callers and appropriate emergency or service units. They handle incoming calls, assess the situation, and dispatch police, fire, medical, or other response teams as needed. Call Dispatchers play a critical role in ensuring quick and accurate communication during emergencies, and they often provide instructions to callers while help is on the way. Attention to detail, calmness under pressure, and strong communication skills are essential for this role.

What are the key skills and qualifications needed to thrive as a call dispatcher, and why are they important?

To thrive as a Call Dispatcher, you need strong communication skills, quick decision-making abilities, and typically a high school diploma or equivalent. Familiarity with dispatch software, two-way radio systems, and emergency response protocols is often required. Outstanding multitasking, stress management, and active listening set top performers apart in this role. These skills ensure accurate information relay, timely responses, and effective coordination during high-pressure situations.

What are some common challenges faced by call dispatchers, and how can they be effectively managed?

Call Dispatchers often face the challenge of handling high call volumes while maintaining accuracy and composure, especially during emergencies or peak hours. Multitasking, prioritizing urgent requests, and communicating clearly with both callers and field personnel are essential skills. Effective management involves staying organized, using dispatch software efficiently, and practicing stress-reduction techniques. Regular training and support from team members can also help dispatchers adapt to fast-paced environments and deliver reliable service.

What is the difference between Call Dispatcher vs Customer Service Representative?

AspectCall DispatcherCustomer Service Representative
Required CredentialsHigh school diploma, dispatching certifications often preferredHigh school diploma or equivalent, customer service training
Work EnvironmentDispatch centers, transportation companies, emergency servicesCall centers, retail, service industries
Employer & Industry UsageTransportation, logistics, emergency responseRetail, telecommunications, hospitality
Common Search & ComparisonOften compared for communication and coordination rolesCustomer interaction and problem-solving focus

While both roles involve communication, a Call Dispatcher primarily coordinates and directs services like transportation or emergency response, requiring dispatching skills. A Customer Service Representative focuses on assisting customers, resolving issues, and providing information. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

Is it hard to get hired as a call dispatcher?

Getting hired as a call dispatcher can vary depending on the employer and location, but generally requires good communication skills, the ability to handle stressful situations, and sometimes prior experience or certification. Many positions are entry-level and may offer on-the-job training, making it accessible for new applicants. Competition can be moderate, and having familiarity with dispatch software or radio systems can improve chances of employment.
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Call Dispatcher jobs near you
Infographic showing various Call Dispatcher job openings in the United States as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 78% Full Time, 14% Part Time, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $45,823 per year, or $22 per hour.

Alarm Dispatcher / Call Center Specialist

Wright-Hennepin Cooperative Electric Association

Rockford, MN • On-site

$20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

Job description

Job Type
Full-time
Description
About Wright-Hennepin International Response Center
WH International Response Center (WHIRC), a subsidiary of Wright-Hennepin Electric Cooperative, is a 24/7 alarm monitoring center serving security dealers in more than 40 states and Canada. Known for its fast response and dependable service, WHIRC plays a critical role in helping protect homes, businesses, and communities around the clock.
The Dispatch/Call Center Specialist is responsible for quickly and accurately answering customer calls in a fast-paced high-volume call center environment. This position acts as the initial service call contact for customer with service problems and ensures the means for resolution of the problem. Other duties include maintaining alarm activity and performing data entry of new account information and database changes.
Available Shift Schedules:
The Dispatch/Call Center Specialist works a 10-hour rotating shift.
4:00am - 2:00pm
8:00am - 6:00pm
The successful candidate must be able to work the shift schedule, including working weekends and holidays, and be open to helping with shift coverage to accomplish daily requirements and activity as needed. The team atmosphere is fun, engaging and makes time for additional training and career development.
Compensation
$20 per hour plus shift differential for evening/overnight hours and annual bonus potential.
Benefits
Wright-Hennepin offers a comprehensive benefits package designed to support employees' health, financial well-being, and work-life balance, including:
  • Medical, dental, and vision insurance
  • HSA with employer contribution + FSA options
  • 401(k) retirement plan
  • Life and disability insurance
  • Paid time off and holidays
  • Employee Assistance Program (EAP) and wellness resources

Location
The position is located onsite at our company headquarters in Rockford, Minn. Rockford is located 15 miles west of Plymouth on Hwy 55.
What You'll Do
  • Answer incoming telephone and alarm traffic in a timely and professional manner. Provide quick, accurate, courteous and professional service, abiding by the customer service standards, policies and procedures. Provide the customer with the best possible service and a positive experience.
  • Obtain account information from technicians and customers and enter information accurately and in a timely manner to the automation system.
  • Perform system checks on equipment, recognize and correct minor equipment problems, and accurately report concerns and problems with equipment and customers.
  • Train and participate in monthly training, emergency generator and back-up power testing, complete Central Station Alarm Association training and certification.

Working Conditions
The Call Center Rep works primarily in a climate-controlled office environment. Must have the ability to perform finger and hand manipulation and perform repetitive motions in order to use office equipment. Ability to exert up to 10 lbs. of force when moving items such as computer printouts, notebook ledgers, office equipment, etc. The ability to make verbal and written presentations relating to the business.
Requirements
What We're Looking For
  • High school education or equivalent
  • 1+ year of customer service experience, preferably in a high call volume environment
  • Successful completion of WHIRC dispatcher training and probation
  • Must obtain and maintain all initial and ongoing licensures by meeting all state and federal requirements
  • Must adhere to WH's core values of Teamwork, Dependability, Performance, Integrity, Safety and Member/Customer Focused.

What Success Looks Like at Wright-Hennepin
Wright-Hennepin employees are expected to demonstrate strong personal accountability and contribute to a positive, collaborative work environment by embodying the following:
  • Integrity - Builds trust, honors commitments, and supports the organization's mission, vision, and values
  • Safety - Prioritizes safe work practices and protects employee and member well-being
  • Member/Customer Focus - Delivers responsive, respectful, and effective service
  • Teamwork - Collaborates effectively and supports team and organizational goals
  • Dependability - Takes ownership, meets expectations, and maintains reliability
  • Performance - Produces high-quality work, continuously develops skills, and proactively solves problems

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