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Call Dispatcher Jobs in Virginia (NOW HIRING)

Henry's Wrecker Service

Dispatcher

Falls Church, VA · On-site

Coordinate with drivers, call takers, managers, and other dispatch centers to maximize resource utilization. * Maintain accurate documentation and update dispatch software throughout each call.

Aarons Towing LLC

Dispatcher

Warrenton, VA · On-site

$18 - $20/hr

The Dispatcher works closely with call center staff, operators, customers, and management to ensure timely service delivery while maintaining a high level of professionalism and customer service.

M.E. Flow Inc

Dispatcher

Leesburg, VA · On-site

Our call center handles first contact. Your job starts there, taking a warm handoff and deploying ... We don't dispatch by proximity; we dispatch to drive results. This role is about judgement ...

Southern Home Services

Dispatcher

Leesburg, VA · On-site

Dispatcher Join a high-performance team where dispatching is strategic, competitive and revenue ... Our call center handles first contact. Your job starts there, taking a warm handoff and deploying ...

Southern Home Services

Dispatcher

Leesburg, VA · On-site

Our call center handles first contact. Your job starts there, taking a warm handoff and deploying ... We don't dispatch by proximity; we dispatch to drive results. This role is about judgement ...

Henry's Wrecker Service

Dispatcher

Alexandria, VA

$17 - $19/hr

Has mastered the Role of the Call-Taker & understands the basic procedures for towing and roadside service in order to better assist customers and dispatch effectively. Assist customers in releasing ...

Henry's Wrecker Service

Dispatcher

Alexandria, VA · On-site

$17 - $19/hr

... to Call Center team with clarity and efficiency. Ø Utilize a phone to communicate with customers, be able to hold, transfer, and answer the phone in a timely manner and professionally. Ø Has ...

HopeLink Behavioral Health

Dispatcher

Oakton, VA · On-site

$55K - $65K/yr

Dispatchers coordinate with PSAPs, mobile teams and hubs, and with the call center to ensure the efficient response to a behavioral health crisis. WHAT WE OFFER: * Meaningful Work: Make a real ...

Erickson Senior Living

Dispatcher

Fairfax, VA · On-site

$19.25/hr

Monitor the Emergency Call System for independent living * Track the status of residents involved in emergency situations * Monitor Fire Alarm System * Dispatch ambulance, private ambulances, or 911 ...

Erickson

Dispatcher

Fairfax, VA · On-site

$19.25/hr

Monitor the Emergency Call System for independent living * Track the status of residents involved in emergency situations * Monitor Fire Alarm System * Dispatch ambulance, private ambulances, or 911 ...

Managed Staffing

Utility Dispatcher

Norfolk, VA · On-site

$26.50 - $27.50/hr

This role is ideal for candidates with operations center, dispatch, utilities, or 911 call center experience , who can work in a fast-paced, high-pressure environment with changing priorities. Key ...

William A. Hazel, Inc.

Lowboy Truck Driver

Chantilly, VA · On-site

$32 - $37/hr

Call into dispatcher to let them know about truck being down. * Know roughly what broke (e.g. air line, engine failure, or flat tire). * If job is completed early, must call dispatcher. Driver will ...

PRIORITY ONDEMAND

Call Taker

Fredericksburg, VA · On-site

Call Taker answers incoming phone calls for service per Emergency Medical Dispatch and company procedure as required and utilizes appropriate Emergency Medical Dispatch and company procedure to ...

William A Hazel Inc

Lowboy Truck Driver

Chantilly, VA · On-site

$32 - $37/hr

Call into dispatcher to let them know about truck being down. * Know roughly what broke (e.g. air line, engine failure, or flat tire). * If job is completed early, must call dispatcher. Driver will ...

Priority OnDemand

Call Taker

Fredericksburg, VA · On-site

Call Taker answers incoming phone calls for service per Emergency Medical Dispatch and company procedure as required and utilizes appropriate Emergency Medical Dispatch and company procedure to ...

Liberty

Communications Dispatcher

Lynchburg, VA · On-site

... call out services, operating a computerized information network terminal, entering, and retrieving ... Experience as a dispatcher is preferred. Must be able to complete certification as a dispatcher ...

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All JobsCall Dispatcher JobsCall Dispatcher Jobs in Virginia

Call Dispatcher information

See Virginia salary details

$11

$21

$33

How much do call dispatcher jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for call dispatcher in Virginia is $21.84, according to ZipRecruiter salary data. Most workers in this role earn between $16.92 and $23.61 per hour, depending on experience, location, and employer.

What is a call dispatcher?

Call Dispatchers are professionals responsible for receiving, prioritizing, and relaying information between callers and appropriate emergency or service units. They handle incoming calls, assess the situation, and dispatch police, fire, medical, or other response teams as needed. Call Dispatchers play a critical role in ensuring quick and accurate communication during emergencies, and they often provide instructions to callers while help is on the way. Attention to detail, calmness under pressure, and strong communication skills are essential for this role.

What are the key skills and qualifications needed to thrive as a call dispatcher, and why are they important?

To thrive as a Call Dispatcher, you need strong communication skills, quick decision-making abilities, and typically a high school diploma or equivalent. Familiarity with dispatch software, two-way radio systems, and emergency response protocols is often required. Outstanding multitasking, stress management, and active listening set top performers apart in this role. These skills ensure accurate information relay, timely responses, and effective coordination during high-pressure situations.

What are some common challenges faced by call dispatchers, and how can they be effectively managed?

Call Dispatchers often face the challenge of handling high call volumes while maintaining accuracy and composure, especially during emergencies or peak hours. Multitasking, prioritizing urgent requests, and communicating clearly with both callers and field personnel are essential skills. Effective management involves staying organized, using dispatch software efficiently, and practicing stress-reduction techniques. Regular training and support from team members can also help dispatchers adapt to fast-paced environments and deliver reliable service.

What is the difference between Call Dispatcher vs Customer Service Representative?

AspectCall DispatcherCustomer Service Representative
Required CredentialsHigh school diploma, dispatching certifications often preferredHigh school diploma or equivalent, customer service training
Work EnvironmentDispatch centers, transportation companies, emergency servicesCall centers, retail, service industries
Employer & Industry UsageTransportation, logistics, emergency responseRetail, telecommunications, hospitality
Common Search & ComparisonOften compared for communication and coordination rolesCustomer interaction and problem-solving focus

While both roles involve communication, a Call Dispatcher primarily coordinates and directs services like transportation or emergency response, requiring dispatching skills. A Customer Service Representative focuses on assisting customers, resolving issues, and providing information. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

Is it hard to get hired as a call dispatcher?

Getting hired as a call dispatcher can vary depending on the employer and location, but generally requires good communication skills, the ability to handle stressful situations, and sometimes prior experience or certification. Many positions are entry-level and may offer on-the-job training, making it accessible for new applicants. Competition can be moderate, and having familiarity with dispatch software or radio systems can improve chances of employment.

What are popular job titles related to Call Dispatcher jobs in Virginia?

For Call Dispatcher jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Call Dispatcher jobs in Virginia look for?

The top searched job categories for Call Dispatcher jobs in Virginia are:

Call Dispatcher jobs near you
Infographic showing various Call Dispatcher job openings in Virginia as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 72% Full Time, 21% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $45,430 per year, or $21.8 per hour.

Dispatcher

Falls Church, VA

Henry's Wrecker Service
11 - 50 employees
Learn more about Henry's Wrecker Serviceexternal

Full-time

Re-posted 17 days ago

Job description

Dispatcher 


Department: Operations / Dispatch
Reports To: Dispatch Manager / Operations Manager
FLSA Status: Non-Exempt

Position Summary


Henry's Wrecker Service is seeking a dependable and detail-oriented Dispatcher to join our operations team. Dispatchers play a critical role in coordinating tow truck operators and equipment, ensuring customers receive timely service, and keeping operations running efficiently in a fast-paced environment.

This position requires excellent communication skills, sound decision-making, strong multitasking abilities, and the ability to remain calm under pressure while managing multiple active calls and resources.


Responsibilities


  • Dispatch operators and equipment for emergency and non-emergency service calls.
  • Monitor the status and availability of drivers and equipment throughout the shift.
  • Prioritize incoming service requests and assign resources efficiently.
  • Communicate accurate ETAs and service updates to customers.
  • Coordinate with drivers, call takers, managers, and other dispatch centers to maximize resource utilization.
  • Maintain accurate documentation and update dispatch software throughout each call.
  • Ensure all required call information is complete before closing service tickets.
  • Communicate equipment, staffing, or operational issues to management.
  • Provide exceptional customer service while handling high call volumes.
  • Ensure smooth shift turnovers by communicating outstanding calls and important updates.
Qualifications


  • High school diploma or equivalent required.

  • Dispatch, call center, logistics, or towing industry experience preferred.

  • Experience with dispatch software, GPS mapping, or fleet management systems is a plus.

  • Experience with dispatch software, GPS mapping, or fleet management systems is a plus.

  • Strong communication, multitasking, and problem-solving skills.

  • Ability to prioritize competing demands in a fast-paced environment.


Work Schedule


Tuesday - Friday any every other Saturday

9AM - 7PM

Schedules may be adjusted based on operational needs.


About Valor Fleet Services


Valor Fleet Services is the parent company of several towing and transportation companies throughout Virginia, Maryland, West Virginia, and Washington, D.C., including Henry's Wrecker Service. Our family of companies provides light-duty towing, heavy-duty towing, recovery, specialized transport, roadside assistance, and vehicle storage services.

By combining local expertise with centralized support in recruiting, human resources, payroll, benefits, technology, and operations, we're able to provide exceptional service to our customers while creating opportunities for our employees to grow their careers across our organization.


Physical Requirements


This position is 100% in-office. This position primarily involves sitting, using a computer and telephone, and communicating with customers and staff. Occasional standing, walking, and lifting up to 15 pounds may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.


Equal Employment Opportunity


The Company is an equal opportunity employer and complies with all applicable federal, state, and local employment laws.


Disclaimer


This job description describes the general nature of the position and is not intended to be an exhaustive list of duties, responsibilities, or qualifications. Responsibilities may change at any time based on operational needs.

Employment Type: FULL_TIME

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