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Call Center Jobs in Decatur, GA (NOW HIRING)

Resmed

Manager, Call Center

Peachtree Corners, GA · Remote

$77K - $100K/yr

Position Summary The Manager, Call Center is accountable for the leadership of the customer service functions of a dynamic team of dedicating calling staff. In this role, you will ensure consistent ...

Brightree LLC

Manager, Call Center

Peachtree Corners, GA · On-site

$77K - $100K/yr

Position Summary The Manager, Call Center is accountable for the leadership of the customer service functions of a dynamic team of dedicating calling staff. In this role, you will ensure consistent ...

ResMed

Manager, Call Center

Peachtree Corners, GA · Remote

$77K - $100K/yr

Position Summary The Manager, Call Center is accountable for the leadership of the customer service functions of a dynamic team of dedicating calling staff. In this role, you will ensure consistent ...

American Health S LLC

Call Center Representative

Marietta, GA · On-site

$15.25 - $19/hr

CALL CENTER REPRESENTATIVE RESPONSIBILITIES: Provide exceptional customer service to nursing home staff, physician office staff, and patients always via phone; Enter data into a specialized computer ...

Payentry

Outbound Call Center Representative

Norcross, GA · On-site

$17 - $19/hr

Payentry is actively seeking outbound call center reps for our call center in Peachtree Corners, GA. This position schedules sales appointments for our sales teams by cold calling businesses and ...

AT&T

Director - Call Center General Manager

Atlanta, GA

$155.40K - $233.20K/yr

We are seeking an experienced, dynamic Call Center General Manager to lead our consumer call center supporting 500-1,000 employees. The ideal candidate will be responsible for overseeing all aspects ...

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Express Employment Professionals

Be Seen First

Inbound Call Center Representative

Marietta, GA · On-site

$16 - $17.50/hr

Our Client is hiring several Call Center Representatives in Marietta- Immediately! - 2nd shift hours (THIS IS NOT A REMOTE POSITION) COMPANY HAS BOTH F/T and P/T HOURS AVAILABLE ( 25 - 40 hours/week ...

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See Decatur, GA salary details

$10

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How much do call center jobs pay per hour?

As of May 30, 2026, the average hourly pay for call center in Decatur, GA is $17.49, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $18.80 per hour, depending on experience, location, and employer.

What Are the Qualifications to Get a Call Center Job?

Most call center jobs do not have strict qualifications and provide extensive on-the-job training. Customer service skills are a must, and sales experience is helpful if you want to be an outbound call center agent. As a call center representative, you must be an excellent communicator. Your job duties and responsibilities involve taking or making phone calls and using a computer system for your entire shift, so you need to able to listen, enter customer data, answer questions, and solve problems. The ability to multitask is crucial.

What are the key skills and qualifications needed to thrive as a Call Center Representative, and why are they important?

To thrive as a Call Center Representative, you need strong verbal communication, active listening skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, problem-solving ability, and a positive attitude help individuals excel in managing customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent customer service and maintaining customer satisfaction in a high-volume, fast-paced environment.

What are some common challenges faced by call center agents, and how can they be managed effectively?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance targets. Effective time management, active listening skills, and access to comprehensive training can help agents navigate these challenges. Supportive team environments and regular feedback from supervisors also play a crucial role in maintaining morale and ensuring agents feel equipped to handle stressful situations. Additionally, many centers offer opportunities for advancement into supervisory or specialized roles based on performance and experience.

What are call center jobs?

Call center jobs involve handling customer inquiries, complaints, or support requests via phone, email, chat, or other communication channels. Employees in these roles may provide information, resolve issues, process orders, or offer technical support. Call center agents typically work in a fast-paced environment and must have strong communication and problem-solving skills. These positions can be found in a variety of industries, such as telecommunications, retail, banking, and healthcare.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles, such as call center managers or operations directors, which can earn significantly higher salaries than entry-level positions. These roles often require experience, leadership skills, and knowledge of call center software and processes.

What is the difference between Call Center vs Customer Service Representative?

AspectCall CenterCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large facilitiesOffice or remote, interacting with customers
Employer & Industry UsageCustomer service, sales, technical supportCustomer support across various industries
Common Search & ComparisonOften compared for communication rolesRelated but more personalized customer interaction

While both roles involve assisting customers, a Call Center typically refers to a centralized facility handling high-volume calls, often for sales or support. Customer Service Representatives may work in call centers or directly within companies, providing personalized support. The main difference lies in the environment and scope of interaction, with Call Centers focusing on volume and efficiency, and Customer Service Representatives emphasizing individual customer relationships.

More about Call Center jobs
What are the most commonly searched types of Call Center jobs in Decatur, GA? The most popular types of Call Center jobs in Decatur, GA are:
What are popular job titles related to Call Center jobs in Decatur, GA? For Call Center jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Call Center jobs in Decatur, GA look for? The top searched job categories for Call Center jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Call Center jobs? Cities near Decatur, GA with the most Call Center job openings:
Call Center jobs near you
Infographic showing various Call Center job openings in Decatur, GA as of May 2026, with employment types broken down into 81% Full Time, 13% Part Time, 3% Temporary, and 3% Contract. Highlights an 81% In-person, 3% Hybrid, and 16% Remote job distribution, with an average salary of $36,375 per year, or $17.5 per hour.
Call Center Representative

Call Center Representative

Opus Inspection

Atlanta, GA

$15.50/hr

Other

Posted 11 days ago

Job description

Job Title

Schedule: Mon-Fri 9a-6p (Primarily remote after 2 weeks of mandatory in-office training)

Office Location: 445 Atlanta South Parkway, Suite 150, Atlanta, GA 30349

Rate: $15.50/hr

Position Purpose

The candidate will provide telephone support for motorists seeking information regarding the Georgia Motor Vehicle Emissions Inspection Program as well as provide troubleshooting and administrative support for inspection station, repair industry and Georgia Clean Air Force personnel.

Duties And Responsibilities
  • Professionally respond to telephone inquiries from motorists relating to program rules and requirements, procedures, test results, and station locations. This includes:
    • Entering each call received into tracking system.
    • Resolving issues, independently and effectively.
    • Identifying when an escalation to management will result in best overall customer satisfaction for the motorist.
  • Professionally interact with inspection station personnel, primarily over the phone, with technical, procedural, and process questions and concerns pertaining to the safety and emissions testing program.
  • Open and dispatch service calls for equipment issues that cannot be resolved over the telephone or live chat.
  • Generate consumable/heavy wear orders when requested by inspection stations.
  • Periodically assist with the company's continual improvement and customer satisfaction initiatives, including participation in the company's Quality Management System (QMS).
  • Other duties as needed to ensure the smooth operation of the program as assigned by management.
Knowledge And Skills
  • Excellent interpersonal and communication skills with the ability to interface professionally and effectively with co-workers, motorists, State Agencies and inspection station representatives in a variety of situations, including stressful situations.
  • Dependable, reliable, punctual and self-motivated.
  • Strong verbal, written, organizational skills.
Education And Work Experience
  • High School Diploma or equivalent.
  • One year of working in a Customer Service or Call Center environment.
  • Experience in successful conflict resolution preferred.

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