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Call Center Jobs in Decatur, GA (NOW HIRING)

Confident Staff Solutions

Call Center Agent

Alpharetta, GA · On-site

$14.75 - $19.25/hr

About the job Call Center Agent Company Overview: Confident Staff Solutions is a leading staffing and recruitment agency. We specialize in providing top-notch talent to businesses of all sizes ...

Ova Technologies

: Call Center Agent

Alpharetta, GA · On-site

$14.75 - $19.25/hr

Call Center Agent We are seeking a professional and customer-focused Call Center Agent to handle inbound and outbound customer calls, resolve inquiries, provide product and service information, and ...

AYS

Call Center Agent

Atlanta, GA · On-site

$14.50 - $19/hr

Call Center Agent Location; Remote Job Overview: As a Call Center Agent at AYS Inc, you will be responsible for handling incoming and outgoing calls from customers and providing them with excellent ...

Hiregy

Call Center Specialist

Alpharetta, GA

$20/hr

Call Center Specialist (Banking) Location: Alpharetta, GA 30022 - This position is onsite Pay: $20.00 per hour Type: Direct hire Schedule: Must be open department hours M-F, 8:00 AM to 8:00 PM EST ...

Intralot

Call Center Operator

Peachtree Corners, GA · On-site

High school diploma or equivalent training and experience. * 3 years customer service experience, preferably in a technical call center environment * Call tracking system experience * Outstanding ...

A Smile 4 U

Call Center Representative

Alpharetta, GA · On-site

$15.50 - $19.50/hr

Monday-Friday, 8:00 AM-5:00 PM About Us We're excited to welcome a positive, upbeat, friendly, and motivated full-time Bilingual Call Center Representative to our growing team; who is passionate ...

RemX

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Call Center Rep Banking

Alpharetta, GA · On-site

$20/hr

Seeking Call Center Representatives with Banking experience for a busy call center in Alpharetta GA. This is a Direct Hire opportunity. Opportunities are on-site in Alpharetta )(25 mi commute ...

Service Gurus Inc

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Call Center Representative

Atlanta, GA · On-site

$17 - $25/hr

We specialize in call center job placements such as sales and debt collections. We operate from Atlanta, GA, Charlotte NC, and Niagara Falls NY.

Emory Healthcare

Call Center Associate

Tucker, GA · On-site

And more Description The Call Center Associate serves as the primary point of contact for patients and patient families placing meal orders through the hospital's room service dining program. This ...

Emory Healthcare

Call Center Associate

Tucker, GA · On-site

And more Description The Call Center Associate serves as the primary point of contact for patients and patient families placing meal orders through the hospital's room service dining program. This ...

Tele Specialists

Call Center Agent

Atlanta, GA · On-site

$14.50 - $19/hr

Call Center Agent / Navigator This in-office role at our Brookhaven (ATL) office is a midshift position, requiring twelve-hour shifts from 10:30 AM to 11:00 PM. About Us: TeleSpecialists is ...

TeleSpecialists LLC

Call Center Agent

Atlanta, GA · On-site

$14.75 - $19.25/hr

Call Center Agent / Navigator This in-office role at our Brookhaven (ATL) office is a midshift position, requiring twelve-hour shifts from 10:30 AM to 11:00 PM About Us: TeleSpecialists is ...

Tele Specialists

Call Center Agent

Brookhaven, GA · On-site

$14.75 - $19.50/hr

Call Center Agent / Navigator This in-office role at our Brookhaven (ATL) office is a midshift position, requiring twelve-hour shifts from 10:30 AM to 11:00 PM About Us: TeleSpecialists is ...

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All JobsCall Center JobsCall Center Jobs in Decatur, GA

Call Center information

See Decatur, GA salary details

$10

$17

$24

How much do call center jobs pay per hour?

As of Jun 26, 2026, the average hourly pay for call center in Decatur, GA is $17.49, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $18.80 per hour, depending on experience, location, and employer.

What are call center jobs?

Call center jobs involve handling customer inquiries, complaints, or support requests via phone, email, chat, or other communication channels. Employees in these roles may provide information, resolve issues, process orders, or offer technical support. Call center agents typically work in a fast-paced environment and must have strong communication and problem-solving skills. These positions can be found in a variety of industries, such as telecommunications, retail, banking, and healthcare.

What is the job at a call center?

A call center job involves handling inbound or outbound phone calls to assist customers, provide information, or resolve issues. Employees often use computer systems and communication skills to address customer needs, working in a team environment with scheduled shifts.

How to make 2000 a week working from home?

A call center representative can earn $2,000 a week by working full-time hours, often 40 or more hours, and handling high-volume or specialized customer service tasks that pay higher rates or commissions. Increasing income may involve gaining skills in sales, technical support, or using tools like CRM software, and working for companies that offer performance-based incentives or premium pay for overtime. Achieving this income level typically requires experience, efficiency, and sometimes working multiple shifts or roles.

How to make 1000 a week remote?

A call center representative can earn $1,000 a week remotely by working full-time hours, often 40 hours or more, and handling high-volume or specialized customer service tasks. Increasing earnings may involve gaining experience, acquiring relevant skills like CRM software proficiency, or working for companies that offer higher pay rates or performance bonuses.

What Are the Qualifications to Get a Call Center Job?

Most call center jobs do not have strict qualifications and provide extensive on-the-job training. Customer service skills are a must, and sales experience is helpful if you want to be an outbound call center agent. As a call center representative, you must be an excellent communicator. Your job duties and responsibilities involve taking or making phone calls and using a computer system for your entire shift, so you need to able to listen, enter customer data, answer questions, and solve problems. The ability to multitask is crucial.

What are some common challenges faced by call center agents, and how can they be managed effectively?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance targets. Effective time management, active listening skills, and access to comprehensive training can help agents navigate these challenges. Supportive team environments and regular feedback from supervisors also play a crucial role in maintaining morale and ensuring agents feel equipped to handle stressful situations. Additionally, many centers offer opportunities for advancement into supervisory or specialized roles based on performance and experience.

What is the difference between Call Center vs Customer Service Representative?

AspectCall CenterCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large facilitiesOffice or remote, interacting with customers
Employer & Industry UsageCustomer service, sales, technical supportCustomer support across various industries
Common Search & ComparisonOften compared for communication rolesRelated but more personalized customer interaction

While both roles involve assisting customers, a Call Center typically refers to a centralized facility handling high-volume calls, often for sales or support. Customer Service Representatives may work in call centers or directly within companies, providing personalized support. The main difference lies in the environment and scope of interaction, with Call Centers focusing on volume and efficiency, and Customer Service Representatives emphasizing individual customer relationships.

What are the key skills and qualifications needed to thrive as a Call Center Representative, and why are they important?

To thrive as a Call Center Representative, you need strong verbal communication, active listening skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, problem-solving ability, and a positive attitude help individuals excel in managing customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent customer service and maintaining customer satisfaction in a high-volume, fast-paced environment.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles, such as call center managers or operations directors, which can earn significantly higher salaries than entry-level positions. These roles often require experience, leadership skills, and knowledge of call center software and processes.
More about Call Center jobs
What are the most commonly searched types of Call Center jobs in Decatur, GA? The most popular types of Call Center jobs in Decatur, GA are:
What are popular job titles related to Call Center jobs in Decatur, GA? For Call Center jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Call Center jobs in Decatur, GA look for? The top searched job categories for Call Center jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Call Center jobs? Cities near Decatur, GA with the most Call Center job openings:
Call Center jobs near you
Infographic showing various Call Center job openings in Decatur, GA as of June 2026, with employment types broken down into 1% Locum Tenens, 2% As Needed, 74% Full Time, 21% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,375 per year, or $17.5 per hour.
Call Center Representative

Call Center Representative

Serenity Mental Health Centers

Sandy Springs, GA • On-site

$19.50/hr

Full-time, Part-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Call Center Representative – Customer Support

Location: Sandy Springs, GA
Employment Type: Full-Time (Part-Time available after training)
Compensation: Starting at $16.50/hour, with growth up to $19.50/hour within 6 months

Overview

Join a high-volume inbound call center where your communication skills and professionalism drive results.

In this role, you’ll handle inbound calls from customers who have already expressed interest, answer questions, and guide them through next steps with confidence and clarity. This is a structured, script-supported environment where quality, consistency, and customer experience are key.

No industry-specific experience required — paid training provided.

What You’ll Do

  • Handle a high volume of inbound calls from prospective and existing customers
  • Schedule appointments and manage calendars with accuracy and efficiency
  • Follow structured scripts and workflows while adapting naturally to conversations
  • Guide hesitant callers using professional, solutions-focused communication
  • Convert inbound inquiries into scheduled appointments
  • Verify customer information and enter data accurately into a CRM system
  • Respond to questions and resolve concerns in a calm, professional manner
  • Escalate complex situations appropriately while maintaining a positive experience
  • Collaborate with internal teams to ensure smooth handoffs and follow-through

What This Role Feels Like

  • Fast-paced call center environment with consistent call volume throughout the day
  • Structured workflows with clear expectations and performance metrics
  • A role where how you communicate matters just as much as what you do
  • High standards for professionalism, accuracy, and customer experience

What We’re Looking For

  • High school diploma or GED
  • Experience in a customer service or call center environment preferred
  • Comfortable handling high call volume and working on the phone throughout the day
  • Strong verbal and written communication skills
  • Ability to stay calm, organized, and professional under pressure
  • Basic computer skills and experience with data entry and systems (CRM experience a plus)

Preferred Background

  • Call center or inbound sales/support experience
  • Hospitality, retail, or other high-touch customer service roles
  • Experience working in metrics-driven or performance-based environments

About You

You’ve worked in environments where customer interactions moved quickly and quality still mattered. You’re comfortable following a process, staying organized, and keeping a professional tone — even during busy or challenging calls.

You take pride in clear communication, accuracy, and delivering a strong customer experience every time.

Training & Schedule

  • Paid training required: 4 consecutive weeks, 40 hours per week
  • After training, flexible scheduling with full-time or part-time options available

Compensation & Benefits

  • Starting at $16.50/hour with growth to $19.50/hour within 6 months
  • $1.00/hour bilingual differential (Spanish/English)
  • Health, dental, and vision coverage (majority employer-paid)
  • 401(k) retirement plan
  • Paid time off: 10 days (15 after first year) + 10 paid holidays
  • Flexible scheduling options

Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.