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Call Center Jobs in Boca Raton, FL (NOW HIRING)

Alphabe Insight Inc

Call Center Agent

Hollywood, FL · On-site

$45K - $49K/yr

Job Summary We are seeking a motivated and sales-focused Call Center Agent to connect with prospective and existing customers, identify their needs, and promote relevant products and services. This ...

Alphabe Insight Inc

Call Center Agent

Fort Lauderdale, FL · On-site

$48K - $53K/yr

Job Summary We are seeking a motivated and sales-focused Call Center Agent to communicate with prospective and existing customers, identify their needs, and promote relevant products and services.

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All JobsCall Center JobsCall Center Jobs in Boca Raton, FL

Call Center information

See Boca Raton, FL salary details

$10

$16

$23

How much do call center jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for call center in Boca Raton, FL is $17.00, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $18.27 per hour, depending on experience, location, and employer.

What is a call center job?

Call center jobs involve handling customer inquiries, complaints, or support requests via phone, email, chat, or other communication channels. Employees in these roles may provide information, resolve issues, process orders, or offer technical support. Call center agents typically work in a fast-paced environment and must have strong communication and problem-solving skills. These positions can be found in a variety of industries, such as telecommunications, retail, banking, and healthcare.

What are the key skills and qualifications needed to thrive as a call center representative?

To thrive as a Call Center Representative, you need strong verbal communication, active listening skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, problem-solving ability, and a positive attitude help individuals excel in managing customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent customer service and maintaining customer satisfaction in a high-volume, fast-paced environment.

What are the qualifications to get a call center job?

Most call center jobs do not have strict qualifications and provide extensive on-the-job training. Customer service skills are a must, and sales experience is helpful if you want to be an outbound call center agent. As a call center representative, you must be an excellent communicator. Your job duties and responsibilities involve taking or making phone calls and using a computer system for your entire shift, so you need to able to listen, enter customer data, answer questions, and solve problems. The ability to multitask is crucial.

What are some common challenges faced by call center agents, and how can they be managed effectively?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance targets. Effective time management, active listening skills, and access to comprehensive training can help agents navigate these challenges. Supportive team environments and regular feedback from supervisors also play a crucial role in maintaining morale and ensuring agents feel equipped to handle stressful situations. Additionally, many centers offer opportunities for advancement into supervisory or specialized roles based on performance and experience.

What is the difference between Call Center vs Customer Service Representative?

AspectCall CenterCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large facilitiesOffice or remote, interacting with customers
Employer & Industry UsageCustomer service, sales, technical supportCustomer support across various industries
Common Search & ComparisonOften compared for communication rolesRelated but more personalized customer interaction

While both roles involve assisting customers, a Call Center typically refers to a centralized facility handling high-volume calls, often for sales or support. Customer Service Representatives may work in call centers or directly within companies, providing personalized support. The main difference lies in the environment and scope of interaction, with Call Centers focusing on volume and efficiency, and Customer Service Representatives emphasizing individual customer relationships.

What call center job pays the most?

The highest-paying call center jobs are typically supervisory or managerial roles, such as call center managers or operations directors, which can earn six-figure salaries. Specialized roles like technical support or sales with performance bonuses may also offer higher compensation, especially in industries like technology or finance. Advanced skills, certifications, and experience often lead to higher pay in this field.
More about Call Center jobs

What are the most commonly searched types of Call Center jobs in Boca Raton, FL?

The most popular types of Call Center jobs in Boca Raton, FL are:

What are popular job titles related to Call Center jobs in Boca Raton, FL?

For Call Center jobs in Boca Raton, FL, the most frequently searched job titles are:

What job categories do people searching Call Center jobs in Boca Raton, FL look for?

The top searched job categories for Call Center jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Call Center jobs?

Cities near Boca Raton, FL with the most Call Center job openings:

Call Center jobs near you
Infographic showing various Call Center job openings in Boca Raton, FL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $35,355 per year, or $17 per hour.

Call Center Representative

Delray Eye Associates P.A

Delray Beach, FL • On-site

$15 - $18.75/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Join Our Team at Delray Eye Associates!

Are you energetic, compassionate, and passionate about making a difference in patients’ lives? Delray Eye Associates, a leading multi-specialty ophthalmology practice in Delray Beach, Florida, is looking for customer-focused, team-oriented professionals to join our family.

Here, you’ll enjoy great work hours, no major holiday shifts, a robust benefits package, and a supportive environment where your voice is valued, your contributions are recognized, and your growth is encouraged.

If you have at least one year of call center or medical experience, preferably in optometry or ophthalmology you could be the perfect fit for our team! Step into a role where your skills help patients see a brighter future every day.

Apply today and be part of a workplace where you are truly seen, heard, and respected!

This is your opportunity to join one of the areas most recognized leaders in ophthalmology and optometry. Delray Eye Associates is a multi-sub-specialty eye care practice composed of fellowship-trained board-certified ophthalmologists in every sub-specialty of ophthalmology. Our goal is to provide each patient with the latest in comprehensive eye care in an efficient, patient-friendly private practice environment.

We are committed to customer service and making every interaction extraordinary while inspiring the complete confidence of our patients. Our employees contribute directly to the growth and success of our practices and take pride in being a member of our team. We strongly believe that the manner in which our patients and customers are treated by our employees is as important as the services provided by the doctor.

All of us at Delray Eye Associates are committed to inclusion and diversity. We believe today more than ever; it isn’t speaking the words, but starts with a culture of service, caring and listening and we would thoroughly enjoy meeting with you and discussing our employment opportunities.

The Call Center Representative will play a pivotal role in ensuring our patients receive top-notch service and assistance. You will be responsible for handling a wide range of inbound and outbound calls, addressing customer inquiries, resolving issues, and promoting our products or services. The ideal candidate is a strong communicator with excellent problem-solving skills and a passion for customer satisfaction.

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Responsibilities

  • Answer incoming calls professionally and courteously and make outbound calls when necessary to assist customers with inquiries, issues, or product information.
  • Listen actively to patients' concerns, assess their needs, and provide effective solutions or guidance to resolve issues promptly and accurately.
  • Maintain a comprehensive understanding of our products, services, and policies to provide accurate information to patients.
  • Document all patient interactions accurately in the CRM system, ensuring that records are complete and up to date.
  • Follow established call center protocols and procedures to maintain the highest quality standards in patient care.
  • Collaborate with colleagues and team members to share best practices and ensure a cohesive and supportive work environment.
  • Participate in training sessions and keep up to date with industry trends and product knowledge to continuously improve your performance.

Qualifications

  • High school diploma or equivalent; additional education is a plus
  • Previous experience in customer service or call center roles is preferred but not required
  • Knowledge of medical and vision insurance preferred
  • Experience with EMR/EHR and EPM, NextGen is preferred but not required
  • Excellent verbal and written communication skills
  • Strong problem-solving abilities and the ability to remain calm under pressure
  • Adaptability and a willingness to learn and grow within the organization

In Turn We Will Provide:

  • Benefits to full time team members that include comprehensive medical, dental and optical coverage, 401K and short term disability
  • Company paid life insurance
  • Paid holidays and generous paid time off
  • Paid parking where applicable
  • Team oriented working environment where you are heard and respected
  • Clear career ladder opportunities

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