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Call Center Jobs in Boca Raton, FL (NOW HIRING)

Ocwen

Call Center Representative

West Palm Beach, FL · On-site

$18.50 - $20.50/hr

Minimum of one year experience in a call center, collections, inside sales or customer service environment required * Strong computer skills, including typing, navigating multiple systems ...

Guardian Recovery Services

CALL CENTER REP

Delray Beach, FL · On-site

$14.50 - $18.75/hr

Call Center Representative answers client referrals, gathers information on prospective clients, mails information packets, and tours prospective clients and their families. The Call Center ...

Guardian Recovery

CALL CENTER REP

Delray Beach, FL · On-site

$65K - $85K/yr

Call Center Representative answers client referrals, gathers information on prospective clients, mails information packets, and tours prospective clients and their families. The Call Center ...

Guardian Recovery

CALL CENTER REP

Delray Beach, FL

$14.50 - $18.75/hr

Call Center Representative answers client referrals, gathers information on prospective clients, mails information packets, and tours prospective clients and their families. The Call Center ...

ISG

Call Center / Sales Representative

Coral Springs, FL · On-site

$44K - $100K/yr

We are seeking Sales Representatives for our Boca Raton call center! In this role, you will turn inbound callers into new customers using our measured and consultative sales approach. ISG excels at ...

Training provided

ISG

Call Center / Sales Representative

West Palm Beach, FL · On-site

$44K - $100K/yr

We are seeking Sales Representatives for our Boca Raton call center! In this role, you will turn inbound callers into new customers using our measured and consultative sales approach. ISG excels at ...

Training provided

ISG

Call Center / Sales Representative

Boca Raton, FL · On-site

$44K - $100K/yr

We are seeking Sales Representatives for our Boca Raton call center! In this role, you will turn inbound callers into new customers using our measured and consultative sales approach. ISG excels at ...

Training provided

ISG

Call Center / Sales Representative

Coral Springs, FL · On-site

$44K - $100K/yr

We are seeking Sales Representatives for our Boca Raton call center! In this role, you will turn inbound callers into new customers using our measured and consultative sales approach. ISG excels at ...

Training provided

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See Boca Raton, FL salary details

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How much do call center jobs pay per hour?

As of May 29, 2026, the average hourly pay for call center in Boca Raton, FL is $16.95, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $18.17 per hour, depending on experience, location, and employer.

What Are the Qualifications to Get a Call Center Job?

Most call center jobs do not have strict qualifications and provide extensive on-the-job training. Customer service skills are a must, and sales experience is helpful if you want to be an outbound call center agent. As a call center representative, you must be an excellent communicator. Your job duties and responsibilities involve taking or making phone calls and using a computer system for your entire shift, so you need to able to listen, enter customer data, answer questions, and solve problems. The ability to multitask is crucial.

What are the key skills and qualifications needed to thrive as a Call Center Representative, and why are they important?

To thrive as a Call Center Representative, you need strong verbal communication, active listening skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, problem-solving ability, and a positive attitude help individuals excel in managing customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent customer service and maintaining customer satisfaction in a high-volume, fast-paced environment.

What are some common challenges faced by call center agents, and how can they be managed effectively?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance targets. Effective time management, active listening skills, and access to comprehensive training can help agents navigate these challenges. Supportive team environments and regular feedback from supervisors also play a crucial role in maintaining morale and ensuring agents feel equipped to handle stressful situations. Additionally, many centers offer opportunities for advancement into supervisory or specialized roles based on performance and experience.

What are call center jobs?

Call center jobs involve handling customer inquiries, complaints, or support requests via phone, email, chat, or other communication channels. Employees in these roles may provide information, resolve issues, process orders, or offer technical support. Call center agents typically work in a fast-paced environment and must have strong communication and problem-solving skills. These positions can be found in a variety of industries, such as telecommunications, retail, banking, and healthcare.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles, such as call center managers or operations directors, which can earn significantly higher salaries than entry-level positions. These roles often require experience, leadership skills, and knowledge of call center software and processes.

What is the difference between Call Center vs Customer Service Representative?

AspectCall CenterCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large facilitiesOffice or remote, interacting with customers
Employer & Industry UsageCustomer service, sales, technical supportCustomer support across various industries
Common Search & ComparisonOften compared for communication rolesRelated but more personalized customer interaction

While both roles involve assisting customers, a Call Center typically refers to a centralized facility handling high-volume calls, often for sales or support. Customer Service Representatives may work in call centers or directly within companies, providing personalized support. The main difference lies in the environment and scope of interaction, with Call Centers focusing on volume and efficiency, and Customer Service Representatives emphasizing individual customer relationships.

More about Call Center jobs
What are the most commonly searched types of Call Center jobs in Boca Raton, FL? The most popular types of Call Center jobs in Boca Raton, FL are:
What are popular job titles related to Call Center jobs in Boca Raton, FL? For Call Center jobs in Boca Raton, FL, the most frequently searched job titles are:
What job categories do people searching Call Center jobs in Boca Raton, FL look for? The top searched job categories for Call Center jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Call Center jobs? Cities near Boca Raton, FL with the most Call Center job openings:
Call Center jobs near you

Call Center Representative

American Behavioral Research Instit

Boca Raton, FL

$16.50/hr

Full-time

PTO

Posted 12 days ago

Job description

Benefits/Perks
  • Competitive Compensation
  • Paid Time Off
  • Career Growth Opportunities
 
Job Summary
We are seeking a friendly and professional Call Center Representative to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure. 

Responsibilities 
  • Receive inbound calls and place outbound calls 
  • Identify the reason for the customer’s call, collect relevant information and provide solutions
  • Upsell products and services when appropriate
  • Use best practices in customer service techniques to develop rapport and build relationships with customers
  • Document all customer interactions
  • Attend trainings to maintain up-to-date skills and knowledge
 
Qualifications
  • High school diploma/GED
  • Must be a US Citizen and reside in the continental United States
  • Previous experience as a Call Center Representative or in a similar role is preferred 
  • Excellent phone and verbal communication skills
  • Understanding of active listening techniques
  • Familiarity with Customer Relationship Management (CRM) programs
  • Ability to work well under pressure
  • Highly organized with the ability to prioritize projects and manage time effectively
  • Multi-task on multiple programs at the same time
Requirements
       * Must have private, stable, reliable, high speed internet service
       * Must have your own computer or laptop with at least 8 gigs of usable RAM
       * No Chromebooks allowed
       * Must use compatible headset
       * Designated workspace free from noise and other distractions  
       * You must have child care for your young children during work hours, you are not allowed to watch or care 
          for them while on your shift.
Equipment Specifications
       * Must have PC or Laptop with 8 gig of usable RAM or more (no Chromebooks)
       * Speakers MUST work
Shift
      * Hiring for 11:30am- 8pm est
                          10:30am- 7pm cst
                           9:30am- 6pm pst
this also includes Saturday                     
                         10am- 6:30pm est
                          9am- 5:30pm cst
                          8am- 4:30pm pst