Call Center Supervisor Jobs in Remote, OR (NOW HIRING)

Full-time | On-site | Gold Beach, OR | Shift Schedule: Night Shift
Compensation Range: $44.89 - $67.90

• Compensation is based on experience, with a range reflecting entry-level candidates through those with 15+ years of experience. Eligible positions may also qualify for additional compensation with applicable shift, weekend, certification, or other differentials.

Additional Compensation Differential Opportunities:

• Licensed Positions: NOC Shift (7:00 PM-7:00 AM): +$3.50/hour. | Weekend Shift (12:00 AM Saturday-11:59 PM Sunday): +$3.00/hour.
• Non-Licensed Positions: NOC Shift (7:00 PM-7:00 AM): +$3.00/hour. | Weekend Shift (12:00 AM Saturday-11:59 PM Sunday): +$2.00/hour.

JOB SUMMARY
Under the general supervision of the Respiratory Manager, the Lead Registered Polysomnographic Technologist performs sleep studies and provides treatment for sleep disorders under the supervision of the Sleep Center Medical Director/or Clinical Support Manager. Responsibilities include conducting diagnostic and therapeutic procedures, monitoring patients, ensuring accurate data collection, and educating patients on sleep-related treatments.
ESSENTIAL FUNCTIONS
Conduct sleep studies by preparing and calibrating equipment, verifying orders, explaining procedures, and applying sensors per AASM standards.
Monitor, document, and analyze patient sleep data, including scoring studies and identifying artifacts for physician review.
Provide patient care interventions, including PAP therapy, oxygen administration, and home sleep testing (HST) education and troubleshooting.
Maintain, clean, sterilize, and troubleshoot sleep study equipment to ensure safe and effective operation.
Ensure compliance with organizational policies, DNV and AASM standards, and regulatory requirements.
Support quality improvement initiatives, process enhancements, and department survey readiness.
Assist with department operations, including administrative tasks, staff training, student oversight, and resource management.
Collaborate with physicians, nurses, and interdisciplinary teams to coordinate patient care.
Mentor and evaluate Polysomnographic Technologists to support professional development.
Perform other duties as assigned in alignment with Curry Health Network's mission and values.SHARED VALUES
Service: We serve with compassion and understanding.
Teamwork: We are one team - each one of us makes a difference.
Curiosity: We promote learning.
Integrity: We live by honesty, trust, and doing the right thing by our organizational values.
MINIMUM JOB REQUIREMENTS
Education & Experience
• High School Diploma or GED
• Current RPSGT credential (BRPT), Oregon Polysomnographic Licensure, and BLS certification
• Complete monthly inter-scorer reliability training per AASM standards.
• Prior supervisory experience preferred
• Bachelor's degree Preferred
Required Knowledge, Skills & Abilities
• Proficient in sleep study equipment setup, monitoring, and data collection.
• Knowledge of sleep testing procedures, regulatory guidelines, and AASM standards.
• Ability to provide safe, compassionate, and competent patient care.
• Moderate computer skills, including MS Office and EMR systems.
• Strong verbal, written, and interpersonal skills.
• Ability to work effectively under pressure.
PHYSICAL REQUIREMENTS
Physical Demands
On-the-job time is spent in the following physical activities:
None of the time: Taste or Smell
Up to 1/3 of the time: Stoop/Kneel/Crouch/Crawl
From 1/3 to 1/2 of the time: Sit, push/pull, reach with hands and arms
Up 2/3 of the time and more: Talk or Hear, Use Hands, stand, walk
This job requires that weight be lifted, or force be exerted as follows:
None of the time: up to and more than 100 pounds
Up to 1/3 of the time: up to 50 pounds
From 1/3 to 1/2 of the time: up to 10 pounds
Up to 2/3 of the time and more: no requirement
This job has special vision requirements as follows:
Close, distance, color, peripheral, depth perception and the ability to adjust focus.
Work Environment
This job requires exposure to the following environmental conditions:
None of the time: Extreme heat/cold; risk of electrical shock, work with explosives; risk of radiation; vibration, Wet/humid; fumes/airborne particles; toxic/caustic chemicalsUp to 1/3 of the time: Near moving mechanical parts; fumes/airborne particles; toxic/caustic chemicalsFrom 1/3 to 1/2 of the time: no requirement
The typical noise level for the work environment is quiet to moderate noise.
Hearing requirements: ability to hear instructions, alarms on equipment and patient call.
This job requires the following repetitive motion actions:
From 1 - 2 hours per day: Repetitive use of firm/heavy grasping
From 7+ hours per day: Repetitive use of hands, simple/light grasping and fine dexterity
This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required. Duties and responsibilities may be modified at any time to meet the needs of the organization.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.