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Call Center Representative Jobs in Hawaii (NOW HIRING)

Securitas Technology

Call Center Operator

Honolulu, HI · On-site

This full-time opportunity functions in our state-of-the-art 24/7 Alarm Monitoring Center as an Alarm Monitoring Representative working a Mid-Shift, 2nd, or 3rd shift schedule which includes holidays ...

Securitas Technology

Call Center Agent

Honolulu, HI · On-site

$14.75 - $19.50/hr

This full-time opportunity functions in our state-of-the-art 24/7 Alarm Monitoring Center as an Alarm Monitoring Representative working a Mid-Shift, 2nd, or 3rd shift schedule which includes holidays ...

PolyAd Services Inc

Call Center Agent - Temporary

Honolulu, HI · On-site

$14.75 - $19.50/hr

The Temporary Call Center Agent is responsible for communicating with customers (mainly agents and direct consumers) through prescribed communication channels to assist with booking products and ...

Securitas Technology

Call Center Agent

Honolulu, HI · On-site

$14.75 - $19.50/hr

This full-time opportunity functions in our state-of-the-art 24/7 Alarm Monitoring Center as an Alarm Monitoring Representative working a Mid-Shift, 2nd, or 3rd shift schedule which includes holidays ...

Securitas Technology

Call Center Operator

Honolulu, HI · On-site

This full-time opportunity functions in our state-of-the-art 24/7 Alarm Monitoring Center as an Alarm Monitoring Representative working a Mid-Shift, 2nd, or 3rd shift schedule which includes holidays ...

yhata

WILL CALL

Honolulu, HI

$17/hr

Responsible for the accurate and timely fulfillment of customer delivery and Will Call orders in coordination with Sales Support Coordinators. This includes providing high-quality food service ...

Y. Hata & Co., Ltd.

WILL CALL

Honolulu, HI · On-site

$17/hr

Responsible for the accurate and timely fulfillment of customer delivery and Will Call orders in coordination with Sales Support Coordinators. This includes providing high-quality food service ...

Securitas Technology

Call Service Representative

Honolulu, HI · On-site

$15.25 - $19.75/hr

This full-time opportunity functions in our state-of-the-art 24/7 Alarm Monitoring Center as an Alarm Monitoring Representative working a Mid-Shift, 2nd, or 3rd shift schedule which includes holidays ...

Securitas Technology

Call Service Representative

Honolulu, HI · On-site

$15.25 - $19.75/hr

This full-time opportunity functions in our state-of-the-art 24/7 Alarm Monitoring Center as an Alarm Monitoring Representative working a Mid-Shift, 2nd, or 3rd shift schedule which includes holidays ...

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Call Center Representative information

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How much do call center representative jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for call center representative in Hawaii is $18.61, according to ZipRecruiter salary data. Most workers in this role earn between $15.96 and $20.00 per hour, depending on experience, location, and employer.

What is a call center representative?

Call Center Representatives are professionals who handle incoming and outgoing customer calls for a business or organization. Their primary responsibilities include assisting customers with inquiries, resolving issues, processing orders, and providing information about products or services. They are trained to communicate clearly, maintain a positive attitude, and use computer systems to track customer interactions and solutions. Effective call center representatives play a crucial role in ensuring customer satisfaction and loyalty.

What does a call center representative do?

Call center representatives take customer service calls for companies. Businesses employ call center representatives to handle a range of customer issues, including resolving complaints, processing transactions, and answering customer questions. They may also make cold calls or other outgoing calls for a company, usually following a set dialog script. Call center representatives often work remotely or in different call centers so that customer service lines may be open for more extended hours. This job requires strong verbal communication skills.

What are the key skills and qualifications needed to thrive as a call center representative, and why are they important?

To thrive as a Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing tools is highly valuable. Patience, active listening, and emotional resilience are crucial soft skills that help manage challenging customer interactions and maintain professionalism under pressure. These skills ensure efficient issue resolution, customer satisfaction, and high performance in a fast-paced support environment.

What are some common challenges faced by call center representatives, and how can they be managed?

Call Center Representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and maintaining consistent performance metrics. Effective time management and resilience are key to staying productive and positive throughout the day. Many companies provide ongoing training, team support, and feedback to help representatives develop strong communication and problem-solving skills, which are essential for overcoming these challenges. Building rapport with teammates and supervisors can also provide valuable support and reduce stress in a fast-paced environment.

How do I become a call center representative with no experience?

To become a call center representative with no experience, focus on developing strong communication and customer service skills, which can be gained through volunteering or part-time work. Many employers offer on-the-job training, so having a high school diploma or equivalent and demonstrating a positive attitude can help you get started.
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For Call Center Representative jobs in Hawaii, the most frequently searched job titles are:

What job categories do people searching Call Center Representative jobs in Hawaii look for?

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Call Center Representative jobs near you
Infographic showing various Call Center Representative job openings in Hawaii as of August 2026, with employment types broken down into 2% As Needed, 77% Full Time, 19% Part Time, and 2% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $38,708 per year, or $18.6 per hour.

Call Center Agent - Temporary

POLYNESIAN ADVENTURE TOURS LLC

Honolulu, HI • On-site

$20.60/hr

Temporary

Medical, Dental, Vision, Retirement, PTO

Posted 27 days ago

Job description

BASIC PURPOSE:

The Temporary Call Center Agent is responsible for communicating with customers (mainly agents and direct consumers) through prescribed communication channels to assist with booking products and services and answering questions. This is a temporary, non-benefited position intended to support the company on a short-term basis. Agents manage complaints, troubleshoot customer service issues, and project a consistent and professional company image through all interactions.


ESSENTIAL DUTIES:

  • Services customers in a professional, pleasant, helpful, calm, and efficient manner.
  • Makes reservations for tours and activities for all islands and Luau Kalamaku using reservation systems.
  • Handles reconfirmations and obtains additional information from customers to complete and ensure accurate reservations.
  • Processes required paperwork and follows through with refunds and customer and ADA requests.
  • Researches, identifies, and resolves customer issues in a timely and satisfactory manner.
  • Strives to complete the sale during the first call and upsells when appropriate.
  • Provides updated reservation information and works with Operations and Dispatch teams to service customers.
  • Completes assigned Standard Operating Procedures (SOPs) daily and accurately.
  • Assumes responsibility, corrects reservation errors, and learns from mistakes to avoid repeat occurrences.
  • Takes initiative to fully understand company products and services and stays on top of the latest updates.
  • Identifies when appropriate to route calls to resources and when to escalate issues to supervisors.
  • Must be able to work unsupervised, independently, and harmoniously as part of the Call Center team.
  • Required to work in the office for shifts as assigned.
  • Performs other job-related functions as assigned.


EDUCATION: High school equivalent required. Associate's degree preferred.

EXPERIENCE: Two (2) years customer service and sales experience preferred or any equivalent combination of experience and education from which comparable knowledge, skills and abilities have been achieved.


KNOWLEDGE & SKILLS:

  • At least 21 years of age with the ability to speak English.
  • Reliable, dependable, and punctual.
  • Basic knowledge of Microsoft Excel and Word and ability to perform internet searches.
  • Continually improves knowledge and aptitude with use of reservations systems.
  • Type at least 35 words per minute with 100% accuracy.
  • Excellent verbal and written communication skills.
  • Outstanding customer service skills.
  • Adheres to company policies related to ethics, safety, and compliance.
  • Uses good judgment and proper decision-making and time management skills.
  • Works well under pressure, has attention to detail and ability to multi-task.
  • Handles complaints in a timely and professional manner.
  • Has complete and accurate knowledge of all company products and services.
  • Uses basic math skills to calculate discounts, refunds, etc.
  • Able to stand and/or sit for extended periods of time.
  • Has a reliable form of transportation to commute to work on time for assigned shifts.
  • Flexible schedule and available to work weekends and holidays.

BENEFITS:

  • Medical, Dental, Vision and Drug Insurance
  • 401(k) with a generous company match!
  • Paid time off
  • Employee Assistance Plan
  • Pet Insurance
  • Employee discount
  • Advancement opportunities
  • Free Parking

Polynesian Adventure Tours, LLC, is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.

To apply, please click on the "Apply Now" link below.

We look forward to hearing from you and having you join Hawaii's best Tour and Transportation team!