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Call Center Reporting Analyst Jobs (NOW HIRING)

ReFocus Eye Health

Call Center Manager

Waterbury, CT · On-site

Overseeing a team of dedicated call center agents, this leader ensures that patients receive ... Analyze operations through monitoring of phone communications and operational reports to assess ...

Hocking College

Call Center Analyst

Nelsonville, OH · On-site

$50K/yr

Generate reports and provide analysis on KPIs, call patterns, workforce metrics, and AI-driven insights for leadership. * Support and train agents on Call Center features, AI tools, knowledge cards ...

Hocking College

Call Center Analyst

Charleston, WV · Remote

$50K/yr

Generate reports and provide analysis on KPIs, call patterns, workforce metrics, and AI-driven insights for leadership. * Support and train agents on Call Center features, AI tools, knowledge cards ...

Hocking College

Call Center Analyst

Lancaster, OH · Remote

$50K/yr

Generate reports and provide analysis on KPIs, call patterns, workforce metrics, and AI-driven insights for leadership. * Support and train agents on Call Center features, AI tools, knowledge cards ...

Rocky Brands, Inc.

Call Center Analyst

OH · Remote

Generate reports and provide analysis on KPIs, call patterns, workforce metrics, and AI-driven insights for leadership. * Support and train agents on Call Center features, AI tools, knowledge cards ...

New

Rocky Brands, Inc.

Call Center Analyst

Charleston, WV · Remote

Generate reports and provide analysis on KPIs, call patterns, workforce metrics, and AI-driven insights for leadership. * Support and train agents on Call Center features, AI tools, knowledge cards ...

New

Rocky Brands, Inc.

Call Center Analyst

Grove City, OH · Remote

Generate reports and provide analysis on KPIs, call patterns, workforce metrics, and AI-driven insights for leadership. * Support and train agents on Call Center features, AI tools, knowledge cards ...

New

Rokky Brands

Call Center Analyst

Nelsonville, OH · On-site

$50K/yr

Generate reports and provide analysis on KPIs, call patterns, workforce metrics, and AI-driven insights for leadership. * Support and train agents on Call Center features, AI tools, knowledge cards ...

Rocky Brands, Inc.

Call Center Analyst

Lancaster, OH · Remote

Generate reports and provide analysis on KPIs, call patterns, workforce metrics, and AI-driven insights for leadership. * Support and train agents on Call Center features, AI tools, knowledge cards ...

New

Hocking College

Call Center Analyst

Grove City, OH · Remote

$50K/yr

Generate reports and provide analysis on KPIs, call patterns, workforce metrics, and AI-driven insights for leadership. * Support and train agents on Call Center features, AI tools, knowledge cards ...

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Call Center Reporting Analyst information

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$30K

$64.6K

$99K

How much do call center reporting analyst jobs pay per year?

As of Jun 11, 2026, the average yearly pay for call center reporting analyst in the United States is $64,649.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $83,000.00 per year, depending on experience, location, and employer.

What are Call Center Reporting Analysts?

Call Center Reporting Analysts are professionals responsible for collecting, analyzing, and interpreting data related to call center operations. Their primary goal is to provide insights that help improve efficiency, customer satisfaction, and overall performance. They create reports and dashboards, track key performance indicators (KPIs), and work closely with management to recommend actionable improvements. By leveraging data, they help organizations make informed decisions to optimize call center processes.

What are the key skills and qualifications needed to thrive as a Call Center Reporting Analyst, and why are they important?

To thrive as a Call Center Reporting Analyst, you need strong analytical abilities, attention to detail, and proficiency in data analysis, typically supported by a degree in business, statistics, or a related field. Expertise with reporting tools such as Excel, SQL, and business intelligence platforms like Tableau or Power BI, along with knowledge of call center software, is essential. Strong communication, problem-solving skills, and the ability to present complex data clearly are standout soft skills in this role. These competencies enable accurate performance tracking, actionable insights, and effective decision-making to optimize call center operations.

How does a Call Center Reporting Analyst typically collaborate with operations and management teams?

A Call Center Reporting Analyst frequently works closely with both operations and management teams to gather requirements, interpret data trends, and provide actionable insights. Analysts often attend regular meetings to discuss performance metrics, identify areas for improvement, and help develop strategies for enhancing customer service efficiency. This collaboration ensures that the analytics provided are aligned with business objectives and that any recommended changes are feasible for implementation. Strong communication skills are essential, as analysts must translate complex data into understandable reports for non-technical stakeholders.

What is the difference between Call Center Reporting Analyst vs Customer Service Analyst?

AspectCall Center Reporting AnalystCustomer Service Analyst
Required CredentialsBachelor's degree in Business, Analytics, or related field; proficiency in data analysis toolsBachelor's degree in Business, Communications, or related field; strong analytical skills
Work EnvironmentCall centers, data analysis teams, corporate officesCustomer service departments, call centers, client support teams
Employer & Industry UsageTelecommunications, retail, finance, healthcareRetail, hospitality, telecommunications, service industries
Common Search & ComparisonYesYes

The Call Center Reporting Analyst primarily focuses on analyzing call center data, generating reports, and providing insights to improve operations. In contrast, the Customer Service Analyst concentrates on evaluating customer feedback, service quality, and customer satisfaction metrics. While both roles require analytical skills and work within customer service environments, the Reporting Analyst emphasizes data reporting, whereas the Customer Service Analyst emphasizes customer experience analysis.

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Call Center Reporting Analyst jobs near you
Contact Center Reporting Analyst

Contact Center Reporting Analyst

Essentia Health

Duluth, MN • On-site, Remote

$70K - $105K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 14 days ago

Essentia Health rating

7.0

Company rating: 7.0 out of 10

Based on 205 frontline employees who took The Breakroom Quiz

404th of 870 rated healthcare providers

Job description

Building Location:Business Service CenterDepartment:1006860 SCHEDULING - EH SSJob Description:The Contact Center Reporting Analyst provides reporting, analysis, and actionable insights to support contact center operations, service quality, staffing, and business performance. This role uses NICE CXone tools, including Performance Management, Interaction Analytics (AI), Quality Management, and ACD reporting, to develop dashboards, reports, scorecards, and trend analysis for leadership and operational teams.
The analyst partners closely with contact center support analysts and contact center leadership to identify reporting needs, monitor key performance indicators, evaluate call quality, and support operational improvement. Responsibilities include data extraction, validation, analysis, report development, call quality review, and presentation of findings in clear and meaningful formats.
This role requires strong knowledge of contact center reporting, quality assurance, and performance metrics, along with an understanding of ambulatory healthcare processes and clinic office workflows. The ideal candidate can translate complex data into practical recommendations that support customer service standards and informed decision-making.Education Qualifications:

Key Responsibilities:

  • Uses existing reporting expertise to address advanced reporting needs for Nice CXone platform applications

  • Administers and configures the Patient Notify Portal to meeting clinical operational needs to inform patients of their appointments or inclement weather or clinical closures or partial closures events

  • Provides information, reports and dashboards that meet business requirements within given timeframe

  • Collaborates with Contact Center leadership on reporting and dashboards to drive meaningful performance data insights

  • Uses analytical tools and statistical techniques to analyze and formulate insights to drive improvements for contact center leadership

  • Uses KPI data to compile and track performance at both the team and individual levels

  • Makes appropriate recommendations and updates to reports in the Nice CXone platform applications

  • Supports contact center analyst peers as back up coverage

Education Requirements:

  • Bachelor's degree in business, computer science, information systems, or equivalent field of study

Required Qualifications:

  • 3 years' experience in a contact center environment

  • 1 year reporting experience with Nice CXone or top tier contact center cloud solution

  • Advanced Excel skills such as PivotTables, Conditional formatting, VLOOKUP, Data sorting and Data visualization

Preferred Qualifications:

  • Cloud Contact Center Reporting certification

Licensure/CertificationQualifications:FTE:1

Possible Remote/Hybrid Option:

RemoteShift Rotation:Day Rotation (United States of America)Shift Start Time:8amShift End Time:5pmWeekends:NOHolidays:NoCall Obligation:NoUnion:Union Posting Deadline:

Compensation Range:

$70,595.20 - $105,892.80Employee Benefits at Essentia Health: At Essentia Health, we're committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at (218) 576-0000.

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About Essentia Health

Sourced by ZipRecruiter

Headquartered in Duluth, Minnesota, Essentia Health combines the strengths and talents of 13,500 employees, including 3,500 registered nurses & licensed practical nurses, who serve our patients and communities through the mission of being called to make a healthy difference in people's lives. Essentia Health, which includes many Catholic facilities, is guided by the values of Quality, Hospitality, Respect, Joy, Justice, Stewardship and Teamwork. The organization lives out its mission by having a patient-centered focus at 14 hospitals, 70 clinics, six long-term care facilities, three assisted living facilities, three independent living facilities, five ambulance services and one research institute.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Duluth, MN, US

Year founded

2004

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