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260,950 Call Center Reporting Analyst Jobs

  • Type
    Full-Time

Call Center Analyst PAE is seeking candidates to fill the position of Call Analyst, in Laguna Niguel, CA supporting the Immigration and Customs' Detention Reporting and Information Line (DRIL ...

  • Type
    Full-Time

... call center management and other departments to understand the department's reporting and data ... Communicates and collaborates with analytics team members to ensure timely delivery of reports

  • Pay
    $85K to $105K Annually
  • Benefits
    Vision Medical 401k Dental
  • Type
    Full-Time

... analyzing the call center reports, and operational data to suggest needed improvements to improve overall workflow and customer experience · Responsible for creating reports including analysis to ...

  • Pay
    $50K to $52K Annually
  • Benefits
    Vision Medical Life Insurance 401k Dental
  • Type
    Full-Time

Prepare call center performance reports by collecting, analyzing and summarizing the data and identify any trends * Monitor the representatives' performance and KPIs, identify and resolve any issues ...

  • Type
    Full-Time

Host regular meetings with direct reports in an open forum to discuss performance results ... Analyze statistical call center data and work with Workforce Management to determine areas of ...

  • Type
    Full-Time

Manage compliance and reporting for all call center operations including call volume forecasting ... Strong analytical skills and the ability to drive change and manage long-term projects * Experience ...