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Call Center Reporting Analyst Jobs (NOW HIRING)

thryvlgbt

Call Center Manager

Atlanta, GA · On-site

Monitor and analyze call center performance metrics to identify areas for improvement * Ensure ... Prepare and present reports on call center performance to senior management Requirements: * Proven ...

NextDeavor

Call Center Manager

Omaha, NE · Remote

$100K - $130K/yr

You will manage supervisors and agents, collaborate with HR, IT, QA, and Training, and report ... Analyze performance data to identify trends and drive continuous improvement * Ensure compliance ...

Berkshire Bank

Call Center Supervisor

Pittsfield, MA · On-site

$20.50 - $32.12/hr

Call Center Reports to: Call Center Manager Status: Non-Exempt Grade: 7 Pay Range: $20.50 - $32.12 Actual compensation within the pay range will be determined based on factors including, but not ...

NextDeavor Inc.

Call Center Manager

Omaha, NE · Remote

$100K - $130K/yr

You will manage supervisors and agents, collaborate with HR, IT, QA, and Training, and report ... Analyze performance data to identify trends and drive continuous improvement * Ensure compliance ...

Spay Neuter Network

Call Center Supervisor

Crandall, TX · On-site

$19 - $21/hr

Strong analytical and reporting skills. * Ability to coach and motivate employees to achieve performance goals. Essential Functions/Responsibilities: * Supervise and manage a team of call center ...

W3Global Inc.

Call Center Manager

Hialeah, FL · On-site

$85K - $100K/yr

Analytical skills to interpret call data, identify trends, and implement operational improvements ... Familiarity with call center software, CRM systems (Lead Perfection), and basic reporting tools.

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All JobsCall Center Reporting Analyst Jobs

Call Center Reporting Analyst information

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$30K

$64.6K

$99K

How much do call center reporting analyst jobs pay per year?

As of Aug 6, 2026, the average yearly pay for call center reporting analyst in the United States is $64,649.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $83,000.00 per year, depending on experience, location, and employer.

What is a call center reporting analyst?

Call Center Reporting Analysts are professionals responsible for collecting, analyzing, and interpreting data related to call center operations. Their primary goal is to provide insights that help improve efficiency, customer satisfaction, and overall performance. They create reports and dashboards, track key performance indicators (KPIs), and work closely with management to recommend actionable improvements. By leveraging data, they help organizations make informed decisions to optimize call center processes.

What skills and qualifications are needed to thrive as a call center reporting analyst?

To thrive as a Call Center Reporting Analyst, you need strong analytical abilities, attention to detail, and proficiency in data analysis, typically supported by a degree in business, statistics, or a related field. Expertise with reporting tools such as Excel, SQL, and business intelligence platforms like Tableau or Power BI, along with knowledge of call center software, is essential. Strong communication, problem-solving skills, and the ability to present complex data clearly are standout soft skills in this role. These competencies enable accurate performance tracking, actionable insights, and effective decision-making to optimize call center operations.

How does a call center reporting analyst typically collaborate with operations and management teams?

A Call Center Reporting Analyst frequently works closely with both operations and management teams to gather requirements, interpret data trends, and provide actionable insights. Analysts often attend regular meetings to discuss performance metrics, identify areas for improvement, and help develop strategies for enhancing customer service efficiency. This collaboration ensures that the analytics provided are aligned with business objectives and that any recommended changes are feasible for implementation. Strong communication skills are essential, as analysts must translate complex data into understandable reports for non-technical stakeholders.

What is the difference between Call Center Reporting Analyst vs Customer Service Analyst?

AspectCall Center Reporting AnalystCustomer Service Analyst
Required CredentialsBachelor's degree in Business, Analytics, or related field; proficiency in data analysis toolsBachelor's degree in Business, Communications, or related field; strong analytical skills
Work EnvironmentCall centers, data analysis teams, corporate officesCustomer service departments, call centers, client support teams
Employer & Industry UsageTelecommunications, retail, finance, healthcareRetail, hospitality, telecommunications, service industries
Common Search & ComparisonYesYes

The Call Center Reporting Analyst primarily focuses on analyzing call center data, generating reports, and providing insights to improve operations. In contrast, the Customer Service Analyst concentrates on evaluating customer feedback, service quality, and customer satisfaction metrics. While both roles require analytical skills and work within customer service environments, the Reporting Analyst emphasizes data reporting, whereas the Customer Service Analyst emphasizes customer experience analysis.

More about Call Center Reporting Analyst jobs
What cities are hiring for Call Center Reporting Analyst jobs? Cities with the most Call Center Reporting Analyst job openings:
What states have the most Call Center Reporting Analyst jobs? States with the most job openings for Call Center Reporting Analyst jobs include:
What job categories do people searching Call Center Reporting Analyst jobs look for? The top searched job categories for Call Center Reporting Analyst jobs are:
Call Center Reporting Analyst jobs near you
Infographic showing various Call Center Reporting Analyst job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $64,649 per year, or $31.1 per hour.

Call Center Manager

thryvlgbt

Atlanta, GA • On-site

Full-time

Re-posted 29 days ago

Job description

Call Center ManagerLocation: Atlanta, GA, 30303Skills: Call Center

We are seeking a highly motivated and experienced Call Center Manager to join our team in Atlanta, GA. The successful candidate will be responsible for managing and leading a team of call center representatives to ensure excellent customer service and satisfaction.

Responsibilities:
  • Manage and lead a team of call center representatives
  • Develop and implement strategies to improve customer service and satisfaction
  • Monitor and analyze call center performance metrics to identify areas for improvement
  • Ensure compliance with company policies and procedures
  • Provide coaching and training to call center representatives to improve performance
  • Resolve customer complaints and issues in a timely and effective manner
  • Collaborate with other departments to ensure seamless customer experience
  • Prepare and present reports on call center performance to senior management
Requirements:
  • Proven experience as a Call Center Manager or similar role
  • Excellent communication and interpersonal skills
  • Strong leadership and management skills
  • Ability to analyze data and identify trends
  • Experience with call center software and technology
  • Bachelor's degree in Business Administration or related field

Apply