ZipRecruiter

Log In

1

Call Center Reporting Analyst Jobs (NOW HIRING)

NextDeavor Inc.

Call Center Manager

Omaha, NE · On-site

$100K - $130K/yr

You will manage supervisors and agents, collaborate with HR, IT, QA, and Training, and report ... Analyze performance data to identify trends and drive continuous improvement * Ensure compliance ...

NextDeavor Inc.

Call Center Manager

Omaha, NE · Remote

$100K - $130K/yr

You will manage supervisors and agents, collaborate with HR, IT, QA, and Training, and report ... Analyze performance data to identify trends and drive continuous improvement * Ensure compliance ...

Deloitte

Lead Reporting Analyst

Birmingham, AL · On-site

Lead Reporting Analysts on Deloitte's Global Finance Services team help deliver reporting and ... Call Center (GCC) at USTalentCICInbox@deloitte.com. Recruiting tips From developing a stand out ...

MTM LLC

Director of Call Center Operations

Colts Neck, NJ · On-site

$75K - $225K/yr

Reporting & Analytics: Regularly analyze and report on call center performance, lead quality, and revenue generation, providing insights to senior leadership on performance trends and improvement ...

W3Global Inc.

Call Center Manager

Hialeah, FL

$85K - $100K/yr

Analytical skills to interpret call data, identify trends, and implement operational improvements ... Familiarity with call center software, CRM systems (Lead Perfection), and basic reporting tools.

Hope Credit Union

Call Center Manager

Jackson, MS · On-site

Retail Operations Reports To: Senior Vice President, Retail Operations Supervise: Telephone Service Representatives Job Classification: Exempt, Full-time Location: Onsite Jackson, MS The Call Center ...

Versant Health

Data Reporting Analyst

Albany, NY · On-site

Data Reporting Analyst Data Reporting Analyst Who are we? Versant Health is one of the nation ... These include claims, utilization, provider panels, call center metrics, and other key data points.

next page

Showing results 1-20

All JobsCall Center Reporting Analyst Jobs

Call Center Reporting Analyst information

See salary details

$30K

$64.6K

$99K

How much do call center reporting analyst jobs pay per year?

As of Jul 15, 2026, the average yearly pay for call center reporting analyst in the United States is $64,649.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $83,000.00 per year, depending on experience, location, and employer.

What are Call Center Reporting Analysts?

Call Center Reporting Analysts are professionals responsible for collecting, analyzing, and interpreting data related to call center operations. Their primary goal is to provide insights that help improve efficiency, customer satisfaction, and overall performance. They create reports and dashboards, track key performance indicators (KPIs), and work closely with management to recommend actionable improvements. By leveraging data, they help organizations make informed decisions to optimize call center processes.

What are the key skills and qualifications needed to thrive as a Call Center Reporting Analyst, and why are they important?

To thrive as a Call Center Reporting Analyst, you need strong analytical abilities, attention to detail, and proficiency in data analysis, typically supported by a degree in business, statistics, or a related field. Expertise with reporting tools such as Excel, SQL, and business intelligence platforms like Tableau or Power BI, along with knowledge of call center software, is essential. Strong communication, problem-solving skills, and the ability to present complex data clearly are standout soft skills in this role. These competencies enable accurate performance tracking, actionable insights, and effective decision-making to optimize call center operations.

How does a Call Center Reporting Analyst typically collaborate with operations and management teams?

A Call Center Reporting Analyst frequently works closely with both operations and management teams to gather requirements, interpret data trends, and provide actionable insights. Analysts often attend regular meetings to discuss performance metrics, identify areas for improvement, and help develop strategies for enhancing customer service efficiency. This collaboration ensures that the analytics provided are aligned with business objectives and that any recommended changes are feasible for implementation. Strong communication skills are essential, as analysts must translate complex data into understandable reports for non-technical stakeholders.

What is the difference between Call Center Reporting Analyst vs Customer Service Analyst?

AspectCall Center Reporting AnalystCustomer Service Analyst
Required CredentialsBachelor's degree in Business, Analytics, or related field; proficiency in data analysis toolsBachelor's degree in Business, Communications, or related field; strong analytical skills
Work EnvironmentCall centers, data analysis teams, corporate officesCustomer service departments, call centers, client support teams
Employer & Industry UsageTelecommunications, retail, finance, healthcareRetail, hospitality, telecommunications, service industries
Common Search & ComparisonYesYes

The Call Center Reporting Analyst primarily focuses on analyzing call center data, generating reports, and providing insights to improve operations. In contrast, the Customer Service Analyst concentrates on evaluating customer feedback, service quality, and customer satisfaction metrics. While both roles require analytical skills and work within customer service environments, the Reporting Analyst emphasizes data reporting, whereas the Customer Service Analyst emphasizes customer experience analysis.

More about Call Center Reporting Analyst jobs
What cities are hiring for Call Center Reporting Analyst jobs? Cities with the most Call Center Reporting Analyst job openings:
What states have the most Call Center Reporting Analyst jobs? States with the most job openings for Call Center Reporting Analyst jobs include:
What job categories do people searching Call Center Reporting Analyst jobs look for? The top searched job categories for Call Center Reporting Analyst jobs are:
Call Center Reporting Analyst jobs near you
Infographic showing various Call Center Reporting Analyst job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 86% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $64,649 per year, or $31.1 per hour.
Call Center Supervisor

Call Center Supervisor

Family Health Care Centers of Greater Los Angeles, Inc.

Bell Gardens, CA • On-site

$59K - $65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Overview
"To enhance the quality of life for men, women and children in the greater Los Angeles area through the provision of high quality, accessible and affordable healthcare services."
We offer fantastic benefits, competitive pay, and a great family-oriented environment!
We offer:
  • Medical Benefits - FHCCGLA pays 100% of employee's Kaiser; Anthem Blue Cross; Health Net; and United Health Care coverage (HMO Plan) subject to change during open enrollment.
  • 403 B - Through Mutual of America, the company matches up to 5% of employee's salary.
  • Dental Benefit - MetLife Only (HMO/PPO Plan).
  • 11 Holidays Observed.
  • 2 Floating Holidays
  • Vision Benefit - MetLife Plan.
  • 1 Birthday Holiday
  • Life Insurance - Accidental Death & Dismemberment; and Long-term Disability.
  • 7 Paid Sick Leave - 56 hours Full-Time
  • Paid Sick Leave - 40, Part-Time and Per-Diem
  • Employee Assistance Program
  • 2 weeks' Vacation
  • AFLAC Benefits

This would be a great opportunity to make a difference with you onboard!
POSITION TITLE: Call Center Supervisor
DEPARTMENT: Call Center
REPORTS TO: Director of Clinic Operations
POSITION OVERVIEW: Responsible for managing the day-to-day work functions of the Call Center Department. Ensures timely response of all inbound calls; eliminates abandoned and missed telephone calls. Responsible to ensure that outstanding customer service is always provided, resolves issues immediately and the delivery of accurate information to patients.
Responsibilities
DUTIES / RESPONSIBILITIES:
  1. Provides daily comprehensive supervision of the centralized call center phone operators.
  2. Ensures that each call center phone operator receives the FHCCGLA Call Center Manual to achieve the best industry best practices in the following areas:
    1. Optimal per-call transactions
    2. Timely & non-discriminatory access to care
    3. Reduced disruptions in the delivery of care
    4. Increased customer service satisfaction levels
    5. Minimize interruptions in scheduling process
  1. Ensures that personnel work performance is accurate and in compliance with FHCCGLA's established current guidelines.
  2. Responsible to oversee the prompt and courteous telephone assistance to all callers.
  3. Screens regularly for incoming high-volume calls and recommends changes for consideration to immediate supervisor. NOTE: All changes must be pre-approved by FHCCGLA's Leadership (e.g., C.E.O., C.F.O., C.O.O. & C.M.O.).
  4. Verifies and updates all demographic and insurance information in the E.H.R.
  5. Verifies that appointment availability is checked across all FHCCGLA sites and schedules patients according to their specifications (e.g., provider preference, date/day/time, preferred site, etc.).
  6. Ensures that the best customer services are rendered by the call center phone operators by implementing standardized procedures that include:
    1. Asking patients if they need directions
    2. Asking patients if they have transportation
    3. Ensuring patients are advised on what to bring to their first appointment
    4. Providing details regarding what to expect upon arrival (example: when going to the School Based Health Center site search for 6200, the site is across the street in the 2 grey portables at the corner of Jaboneria & Watcher).
    5. Etc.
  1. Shall conduct and document regular huddles with the call center team to make improvements where needed and/or to praise staff.
  2. Assists with all duties as needed (e.g., staff call-off's, approved staff time off) to ensure that calls are answered without disruption to care.
  3. Maintains and updates weekly reports (productivity, dropped calls, answered calls, peak hours, etc.).
  4. Provides guidance regarding pertinent updates in real time to call center staff and conducts trainings regularly as deemed necessary.
  5. Trainings may include, but are not limited to:

• Medi-Cal
• Medicare
• Managed care programs
• Private insurance
• Eligibility procedures
• Reimbursement requirements
• New patient process
• Services offered
• Etc.
  1. Works closely with applicable FHCCGLA supervisors and managers to provide and foster good collaboration, teamwork and develop good working relationships for the best overall outcomes of the call center department.
  2. Works extremely well under pressure, meets multiple and often challenging deadlines; and
  3. Always demonstrates cooperative and positive behavior with all managers, supervisors, subordinates, colleagues, clients, patients and the overall community.
  4. Undertakes continuous learning and growth opportunities by attending applicable trainings, seminars, conferences, in-services and educational sessions to maintain competency skill set current and remain knowledgeable with regards to best practices and industry standards of care.
  5. Regularly listens in on call center phone operator calls and:
    1. Documents findings or areas for praise
    2. Provides critique for areas that require immediate or necessary improvement
  1. Remains within the call center department to ensure availability at all times for staff questions, issues, etc.
  2. Checks the wait time for patients on hold to make sure they are not waiting extended (unreasonable) periods of time. Shall step in to help as needed.
  3. Maintains staff attendance records (e.g., tardiness, timely call-off's, etc.).
  4. Maintains abreast of all agency updates (e.g., new services, new sites, changes, provider changes, etc.) and reports back to the call center team.
  5. Ensures all appointments confirmations for all sites are completed by the end of each work shift (e.g., after the morning shift rush & after the PM shift rush) and no later than the end of each work day.
  6. Ensures that all rescheduling is completed in a timely manner.
  7. Responsible to ensure adherence for the following:
    1. Agency safety and health standards
    2. OSHA regulations
    3. Policies & procedures as applicable
  1. Identifies, initiates and implements measures to deliver high quality care to patients and improve services.
  2. Responds efficiently and timely to all patient, provider and staff needs or inquiries.
  1. Works with the operations managers to manage patient scheduling and flow to address bottlenecks, scheduling issues, etc.
  2. Handles patient grievances according to FHCCGLA's 'Grievance" Policy & Procedure.
  3. Assists in developing, updates & review of FHCCGLA's Policies & Procedures (P&P's) as needed (with input from all other key personnel).
  4. Ensures HIPAA compliance by maintaining strict confidentiality of all patient data and E.H.R./Practice Management System (PMS) according to regulations and FHCCGLA's P&P's.
  1. Attends the following meetings/trainings:
    1. Mandatory Quarterly Staff Meeting/Trainings (during employment)- Quarterly (Jan., Apr., Jul. & Oct.- may be subject to change).
    2. Clinical & Operations (C&O) Meeting- only as needed (advanced notice will be provided when feasible).
    3. Meetings with FHCCGLA's Executive Leadership- only as needed (advanced notice will be provided when feasible).
    4. Other pertinent meetings- as scheduled
  1. Remains informed of all FHCCGLA applicable Policies & Procedures and:
    1. Current legal and regulatory changes, as applicable to scope of work
    2. Specific programs/payors, insurances accepted, and services being offered
  1. Other duties may be assigned or modified as business needs dictate.

Qualifications
MINIMUM QUALIFICATIONS:
  1. Minimum of 3 years leadership, project, or other management experience required, preferably within healthcare environment experience, preferred.
  2. Associates degree required, Bachelor's preferred.
  3. FQHC experience, preferred.
  4. Call Center experience, highly preferred.
  5. Demonstrated ability to work as part of a team while functioning independently, maintaining confidentiality in all assignments, and showing initiative in identifying and solving problems as they occur.
  6. Excellent customer service skills.
  7. Excellent analytical skills.
  8. Motivation to take initiative to ensure all tasks performed are completed thoroughly and accurately.
  9. Excellent written and verbal communication skills.
  10. Computer knowledge preferred (e.g., NextGen (E.H.R. & PMS), Microsoft Word, PowerPoint and Excel).
  11. Basic knowledge of Patient Portal, preferred.
  12. Bilingual English and Spanish, required.
  13. Familiarity with the Hispanic culture, preferred.
  14. Willingness to adapt to changes with regards to the agency's growth and expansion needs.
  15. Motivated and committed to the provision of high-quality healthcare for indigent and underserved communities.
  16. Proven ability to establish cooperative working relationships with administrators, physicians, peers, and the public, preferred.

ADDITIONAL ELIGIBILITY REQUIREMENTS:
  1. Ability to work well with others in a professional and team-oriented environment.
  1. Working knowledge of the following, preferred:
    1. Clinical front and back-office operations (includes customer service and interpersonal relationships with physicians and patients)
    2. Patient registration
    3. Appointment scheduling
    4. Managed care process (e.g., eligibility verification, PCP changes, referrals, etc.)
    5. Financial eligibility screening process
    6. Etc.
  2. Well-developed interpersonal skills, personable, friendly personality and able to motivate staff by promoting teamwork.
  3. Ability to relate to the public regardless of ethnic, religion and economic status.
  4. Ability & willingness to travel, required (may be scheduled to go to all FHCCGLA clinic sites).
  1. Strong planning and organizational skills.
  2. General knowledge of medical procedures and basic terminology.
  3. Problem analysis and critical thinking skills.
  4. Knowledge of the following (but not limited to), preferred:

• My Health LA • PPO's • HMO's
• Medicare • Family PACT • CPSP
• Medi-Cal • Fee-for-Service • CPE
• Managed Care Plans • Every Woman Counts • VFC/VFA
Min (For Export)
59,384.00
Max (For Export)
65,177.00

Apply