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Call Center Reporting Analyst Jobs (NOW HIRING)

Talkishco

Call Center Agent

Jersey City, NJ · On-site

Jersey City, NJ Employment Type: Full-Time Reports To: Call Center Supervisor Position Summary: We ... Identify customer needs and clarify information by conducting thorough problem analysis. * Offer ...

TJO 10 X 10 MANAGEMENT, L.P.

Call Center Agent

Houston, TX · On-site

$16 - $18/hr

This position reports directly to the Call Center Director. ESSENTIAL JOB DUTIES * Answer incoming ... Analytical and problem-solving abilities * Customer service orientation and a desire to exceed ...

CVR ASSOCIATES INC

PIC/Reporting Analyst

Milwaukee, WI · On-site

$25 - $28.56/hr

... Center (PIC) and related reporting systems including federal or state programs. Job Duties ... Experience working in a high-volume call and production environment with high performance ...

Snyder's Auto Salvage

Call Center

Del Valle, TX · On-site

$16/hr

Direct reporting to Call Center Manager. * Team-oriented but individually performance-driven. Why Join Us? * Be part of the foundational team of a growing centralized buying operation. * Clear ...

One, Inc.

Manager, Call Center

Knoxville, TN · On-site

Analyze call center data, root cause analysis, product performance and prepare reports for upper management. * Evaluate staff and process effectiveness and performance. * Ensure all processes are ...

Modaxo - Elovate

Call Center Supervisor

El Paso, TX · On-site

Contribute to supplying call center and help desk performance analysis reports. * Surface customer concerns, staffing concerns, or SLA threats early and propose solutions. * Provide operational ...

Modaxo - Elovate

Call Center Supervisor

El Paso, TX

Contribute to supplying call center and help desk performance analysis reports. * Surface customer concerns, staffing concerns, or SLA threats early and propose solutions. * Provide operational ...

JT Services

Call Center Manager

Claremore, OK · On-site

$45K - $65K/yr

Track and report daily, weekly, and monthly KPIs * Drive membership sales, outbound follow-ups, and ... Ability to analyze performance data and make informed decisions * Proficiency with call center ...

JMGK Enterprises LLC

Be Seen First

Outbound Call Center Manager

Boca Raton, FL · On-site

$25 - $45/hr

...  Analyze performance data and provide reporting and recommendations to leadership.  Address escalated customer and employee concerns. Qualifications  3+ years of outbound call center ...

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All JobsCall Center Reporting Analyst Jobs

Call Center Reporting Analyst information

See salary details

$30K

$64.6K

$99K

How much do call center reporting analyst jobs pay per year?

As of Jul 15, 2026, the average yearly pay for call center reporting analyst in the United States is $64,649.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $83,000.00 per year, depending on experience, location, and employer.

What are Call Center Reporting Analysts?

Call Center Reporting Analysts are professionals responsible for collecting, analyzing, and interpreting data related to call center operations. Their primary goal is to provide insights that help improve efficiency, customer satisfaction, and overall performance. They create reports and dashboards, track key performance indicators (KPIs), and work closely with management to recommend actionable improvements. By leveraging data, they help organizations make informed decisions to optimize call center processes.

What are the key skills and qualifications needed to thrive as a Call Center Reporting Analyst, and why are they important?

To thrive as a Call Center Reporting Analyst, you need strong analytical abilities, attention to detail, and proficiency in data analysis, typically supported by a degree in business, statistics, or a related field. Expertise with reporting tools such as Excel, SQL, and business intelligence platforms like Tableau or Power BI, along with knowledge of call center software, is essential. Strong communication, problem-solving skills, and the ability to present complex data clearly are standout soft skills in this role. These competencies enable accurate performance tracking, actionable insights, and effective decision-making to optimize call center operations.

How does a Call Center Reporting Analyst typically collaborate with operations and management teams?

A Call Center Reporting Analyst frequently works closely with both operations and management teams to gather requirements, interpret data trends, and provide actionable insights. Analysts often attend regular meetings to discuss performance metrics, identify areas for improvement, and help develop strategies for enhancing customer service efficiency. This collaboration ensures that the analytics provided are aligned with business objectives and that any recommended changes are feasible for implementation. Strong communication skills are essential, as analysts must translate complex data into understandable reports for non-technical stakeholders.

What is the difference between Call Center Reporting Analyst vs Customer Service Analyst?

AspectCall Center Reporting AnalystCustomer Service Analyst
Required CredentialsBachelor's degree in Business, Analytics, or related field; proficiency in data analysis toolsBachelor's degree in Business, Communications, or related field; strong analytical skills
Work EnvironmentCall centers, data analysis teams, corporate officesCustomer service departments, call centers, client support teams
Employer & Industry UsageTelecommunications, retail, finance, healthcareRetail, hospitality, telecommunications, service industries
Common Search & ComparisonYesYes

The Call Center Reporting Analyst primarily focuses on analyzing call center data, generating reports, and providing insights to improve operations. In contrast, the Customer Service Analyst concentrates on evaluating customer feedback, service quality, and customer satisfaction metrics. While both roles require analytical skills and work within customer service environments, the Reporting Analyst emphasizes data reporting, whereas the Customer Service Analyst emphasizes customer experience analysis.

More about Call Center Reporting Analyst jobs
What cities are hiring for Call Center Reporting Analyst jobs? Cities with the most Call Center Reporting Analyst job openings:
What states have the most Call Center Reporting Analyst jobs? States with the most job openings for Call Center Reporting Analyst jobs include:
What job categories do people searching Call Center Reporting Analyst jobs look for? The top searched job categories for Call Center Reporting Analyst jobs are:
Call Center Reporting Analyst jobs near you
Infographic showing various Call Center Reporting Analyst job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 86% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $64,649 per year, or $31.1 per hour.
Call Center

Call Center

Snyder's Certified Auto & Truck Parts

Del Valle, TX

$16/hr

Full-time

Re-posted 9 days ago

Job description

Call Center Buyer (Inside Vehicle Buyer)

Location: Austin, TX
Department: Call Center Operations
Compensation: Commission-Based ($16 per Vehicle Purchased)

Position Overview

We are seeking a motivated and results-driven Call Center Buyer to join our centralized vehicle acquisition team at Wrench-A-Part. This position is responsible for handling inbound and outbound calls from individuals looking to sell their vehicles.

The Call Center Buyer negotiates pricing, secures vehicle purchases, and coordinates with internal teams to ensure a smooth pickup and intake process. This role is performance-based and ideal for individuals who are confident on the phone, goal-oriented, and motivated by commission-based earnings.

Key Responsibilities
  • Handle inbound and outbound calls from potential vehicle sellers.
  • Negotiate vehicle purchase prices within company-approved guidelines.
  • Accurately document seller and vehicle information in CRM systems.
  • Coordinate with Fleet and Dispatch teams to schedule vehicle pickups.
  • Ensure compliance with company pricing policies and acquisition standards.
  • Maintain professional and courteous communication at all times.
  • Meet or exceed weekly vehicle acquisition targets.
Qualifications
  • Previous sales, call center, or negotiation experience preferred.
  • Strong verbal communication and persuasion skills.
  • Comfortable working in a fast-paced, performance-driven environment.
  • Basic computer proficiency (CRM systems, Microsoft Teams, data entry).
  • Ability to follow structured pricing guidelines and company procedures.
  • Self-motivated with a strong work ethic.
Compensation
  • Commission-Based Pay: $16 per vehicle purchased.
  • Unlimited earning potential based on performance.
  • Weekly payroll schedule.
Work Environment
  • Office-based call center environment.
  • Structured schedule.
  • Direct reporting to Call Center Manager.
  • Team-oriented but individually performance-driven.
Why Join Us?
  • Be part of the foundational team of a growing centralized buying operation.
  • Clear performance expectations and measurable earning potential.
  • Supportive management and structured processes.
  • Opportunity for growth as additional facilities are integrated into the call center model.

Apply