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Call Center Project Manager Jobs (NOW HIRING)

Horizontal Talent

Data Center Project Manager

Dallas, TX · On-site

$119K/yr

We're seeking a Data Center Project Manager to lead the planning and delivery of infrastructure projects across data center environments, including new builds, expansions, migrations, upgrades, and ...

Socket.dev

Data Center Project Manager

Sterling, VA · On-site

$150K - $170K/yr

As a Data Center Project Manager, you will guide the build of electrical and mechanical distribution from the upstream critical equipment to the compute/storage/network infrastructure. In this role ...

trane technologies

Data Center Project Manager

El Paso, TX · On-site

$94K/yr

Join our innovative team as a dynamic and detail-oriented Data Center Project Manager ! In this exciting role, you will oversee the entire lifecycle of data center projects, from startup to ...

The Hive Careers Ltd

Call Centre Manager

Miami, FL

Taking on other tasks or projects to support employees, other managers, and call center operations. Call Center Manager Requirements: * High school diploma or equivalent. * More education or ...

The Hive Careers Ltd

Call Centre Manager

Miami, FL · On-site

Taking on other tasks or projects to support employees, other managers, and call center operations. Call Center Manager Requirements: * High school diploma or equivalent. * More education or ...

trane technologies

Data Center Project Manager

Rocklin, CA · On-site

$125K/yr

Join our innovative team as a dynamic and detail-oriented Data Center Project Manager ! In this exciting role, you will oversee the entire lifecycle of data center projects, from startup to ...

Carter Machinery

DATA CENTER PROJECT MANAGER

Manassas, VA · On-site

$90K - $105K/yr

Job Title: Data Center Project Manager Location: Manassas, Virginia Starting Compensation Range: $90,000 to $105,000 per year The Data Center Project Manager is responsible for providing the ...

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Call Center Project Manager information

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$29.5K

$63.8K

$109.5K

How much do call center project manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for call center project manager in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What does a call center project manager do?

A Call Center Project Manager oversees projects related to the operation and improvement of call centers. They coordinate teams, manage timelines, set objectives, and ensure that projects are completed within budget and meet quality standards. Their responsibilities often include implementing new technologies, optimizing processes, and ensuring that customer service goals are achieved. They work closely with other departments to align project outcomes with the organization's goals and may be involved in training and performance evaluation.

What are the key skills and qualifications needed to thrive as a call center project manager, and why are they important?

To thrive as a Call Center Project Manager, you need expertise in project management, process optimization, and workforce planning, typically supported by a bachelor's degree and experience in call center operations. Familiarity with CRM platforms, call center software, and project management tools like MS Project or Asana, as well as certifications such as PMP or Six Sigma, is often required. Strong leadership, problem-solving, and communication skills help you motivate teams and manage client expectations. These skills and qualifications are crucial for delivering projects on time, enhancing operational efficiency, and ensuring high customer satisfaction in a fast-paced environment.

What are some common challenges faced by call center project managers, and how can they be addressed?

Call Center Project Managers often encounter challenges such as managing large, diverse teams, ensuring consistent communication across shifts, and adapting quickly to changing client requirements. They must balance meeting KPIs with maintaining team morale, especially in high-pressure environments. To address these challenges, effective project managers foster transparent communication, leverage robust project management tools, and prioritize ongoing training and support for their teams. Building strong relationships with both front-line staff and upper management is also key to driving project success.

What is the difference between Call Center Project Manager vs Call Center Supervisor?

AspectCall Center Project ManagerCall Center Supervisor
ResponsibilitiesOversees multiple projects, manages teams, ensures project delivery, and coordinates resourcesManages daily operations, supervises agents, and handles customer issues
Required SkillsProject management, leadership, communication, and organizational skillsCustomer service, team management, problem-solving skills
CertificationsProject management certifications (PMP, CAPM) often preferredCustomer service or call center certifications beneficial
Work EnvironmentOffice-based, often involved in planning and coordinationFrontline, direct interaction with agents and customers

While both roles are vital in a call center, the Call Center Project Manager focuses on managing projects and strategic initiatives, whereas the Call Center Supervisor handles daily team supervision and customer interactions. The Project Manager typically requires project management certifications and oversees broader operational goals, while the Supervisor concentrates on team performance and customer satisfaction.

What cities are hiring for Call Center Project Manager jobs?

Cities with the most Call Center Project Manager job openings:

What states have the most Call Center Project Manager jobs?

States with the most job openings for Call Center Project Manager jobs include:

What are popular job titles related to Call Center Project Manager jobs?

For Call Center Project Manager jobs, the most frequently searched job titles are:

Infographic showing various Call Center Project Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution, with an average salary of $63,834 per year, or $30.7 per hour.

Data Center Project Manager

Dallas, TX • On-site

Horizontal Talent
Recruiting and Staffing Services • 201 - 500 employees
Learn more about Horizontal Talentexternal

$119K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

We’re seeking a Data Center Project Manager to lead the planning and delivery of infrastructure projects across data center environments, including new builds, expansions, migrations, upgrades, and decommissioning. This role is ideal for a highly organized professional who enjoys coordinating cross-functional teams, keeping complex projects on track, and supporting critical operations in a fast-paced environment.

Responsibilities
  • Lead end-to-end delivery of data center projects from planning through execution and closeout
  • Develop and maintain project schedules, budgets, forecasts, and risk mitigation plans
  • Coordinate with facilities, infrastructure, network, and external vendor teams to support successful project outcomes
  • Manage project activities related to design, procurement, construction, installation, commissioning, and decommissioning
  • Track progress, identify issues, and help drive resolutions to keep projects on time and within budget
  • Support safety, compliance, and regulatory requirements throughout the lifecycle of each project
  • Contribute to capacity planning and long-term data center strategy initiatives
  • Travel to other locations within the DFW area as needed to support project needs
Skills
  • At least 5 years of project management experience in data center or infrastructure environments
  • Solid understanding of data center infrastructure, including power, cooling, racks, cabling, and networking
  • Experience managing complex, multi-vendor projects
  • Ability to work independently while staying highly organized and detail-oriented
  • Strong analytical, troubleshooting, communication, and collaboration skills
  • Ability to align project tasks and technical solutions with business requirements
  • Working knowledge of JIRA, Confluence, Project, and Visio
  • Willingness and ability to travel to other facilities as needed
Preferred Skills
  • Prior experience supporting Data Center Infrastructure Management (DCIM) implementations
  • Background supporting infrastructure planning or operational improvement initiatives
  • Experience working across multiple teams and priorities in a fast-moving environment
  • Strong initiative and the ability to adapt quickly to changing project needs

Horizontal is committed to building a workplace where diversity, equity, and inclusion are valued and respected. We welcome candidates from all backgrounds and are dedicated to fostering an inclusive environment where every team member can contribute and succeed.

By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.

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