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Call Center Project Manager Jobs in Massachusetts

Milton CAT

Data Center Project Manager

Milford, MA · On-site

$132K/yr

The data center market is booming. If you are a strong project manager, who is highly organized and wants to support an iconic brand of the highest quality and best supported products in the industry ...

Milton CAT

Data Center Project Manager

Milford, MA · On-site

$132K/yr

The data center market is booming. If you are a strong project manager, who is highly organized and wants to support an iconic brand of the highest quality and best supported products in the industry ...

New

Berkshire Bank

Call Center Supervisor

Pittsfield, MA · On-site

$20.50 - $32.12/hr

Call Center Manager Status: Non-Exempt Grade: 7 Pay Range: $20.50 - $32.12 Actual compensation ... Participates in special projects and support teams by providing ad hoc information and reporting.

Atlantic Group

Call Center Representative

Reading, MA · On-site

$17 - $21/hr

Manage a high volume of calls while maintaining professionalism, accuracy, and attention to detail ... Comfortable working with computers, customer relationship management (CRM) systems, call center ...

Healthcare Financial

Call Center Representative

Quincy, MA · On-site

$45K - $47K/yr

Manage high-volume inbound and outbound calls in a metrics-driven call center. * Conduct telephone interviews and screenings to determine potential program eligibility. * Participate in automated and ...

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Call Center Project Manager information

See Massachusetts salary details

$32.2K

$69.7K

$119.6K

How much do call center project manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for call center project manager in Massachusetts is $69,714.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,400.00 and $81,900.00 per year, depending on experience, location, and employer.

What does a call center project manager do?

A Call Center Project Manager oversees projects related to the operation and improvement of call centers. They coordinate teams, manage timelines, set objectives, and ensure that projects are completed within budget and meet quality standards. Their responsibilities often include implementing new technologies, optimizing processes, and ensuring that customer service goals are achieved. They work closely with other departments to align project outcomes with the organization's goals and may be involved in training and performance evaluation.

What are the key skills and qualifications needed to thrive as a call center project manager, and why are they important?

To thrive as a Call Center Project Manager, you need expertise in project management, process optimization, and workforce planning, typically supported by a bachelor's degree and experience in call center operations. Familiarity with CRM platforms, call center software, and project management tools like MS Project or Asana, as well as certifications such as PMP or Six Sigma, is often required. Strong leadership, problem-solving, and communication skills help you motivate teams and manage client expectations. These skills and qualifications are crucial for delivering projects on time, enhancing operational efficiency, and ensuring high customer satisfaction in a fast-paced environment.

What are some common challenges faced by call center project managers, and how can they be addressed?

Call Center Project Managers often encounter challenges such as managing large, diverse teams, ensuring consistent communication across shifts, and adapting quickly to changing client requirements. They must balance meeting KPIs with maintaining team morale, especially in high-pressure environments. To address these challenges, effective project managers foster transparent communication, leverage robust project management tools, and prioritize ongoing training and support for their teams. Building strong relationships with both front-line staff and upper management is also key to driving project success.

What is the difference between Call Center Project Manager vs Call Center Supervisor?

AspectCall Center Project ManagerCall Center Supervisor
ResponsibilitiesOversees multiple projects, manages teams, ensures project delivery, and coordinates resourcesManages daily operations, supervises agents, and handles customer issues
Required SkillsProject management, leadership, communication, and organizational skillsCustomer service, team management, problem-solving skills
CertificationsProject management certifications (PMP, CAPM) often preferredCustomer service or call center certifications beneficial
Work EnvironmentOffice-based, often involved in planning and coordinationFrontline, direct interaction with agents and customers

While both roles are vital in a call center, the Call Center Project Manager focuses on managing projects and strategic initiatives, whereas the Call Center Supervisor handles daily team supervision and customer interactions. The Project Manager typically requires project management certifications and oversees broader operational goals, while the Supervisor concentrates on team performance and customer satisfaction.

Infographic showing various Call Center Project Manager job openings in Massachusetts as of August 2026, with employment types broken down into 82% Full Time, 14% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $69,714 per year, or $33.5 per hour.

Call Center Manager

Marlborough, MA • On-site

Automated Health Systems, Inc.
IT Services • 501 - 1,000 employees
Learn more about Automated Health Systems, Inc.external

Full-time

Medical, Dental, Vision, Retirement

Re-posted 18 days ago

Automated Health Systems rating

6.0

Company rating: 6.0 out of 10

Based on 42 frontline employees who took The Breakroom Quiz

Job description

Automated Health Systems is seeking a Call Center Manager to support contact center operations and staff leadership to support the Mass Health Medicaid project. This position is an onsite.
Benefits
  • Health, dental, and vision insurance
  • 401(k)
  • Employee wellness program
  • Training and career growth opportunities

Responsibilities
  • Support oversight of daily contact center operations
  • Supervise contact center supervisors and staff
  • Monitor service level metrics and operational performance
  • Assist with staff scheduling and workforce coordination
  • Review reports and analyze operational trends
  • Support staff training and development
  • Monitor contact center systems and performance
  • Collaborate with leadership on operational improvements

Qualifications
  • Bachelor's degree in related field or equivalent experience required
  • 3-5 years of call center management experience
  • Experience in healthcare or human services preferred
  • Strong leadership and communication skills
  • Strong computer and reporting skills

Automated Health Systems is an Equal Opportunity Employer.

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