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Call Center Project Manager Jobs (NOW HIRING)

TecTammina

Call Center Project Manager

Pleasanton, CA · On-site

$134K/yr

Company Description First IT Solutions Technical/Functional Skills : Call center applications like NICE, Aspect, Genesys, CTI, Pega, IVR, etc. Qualifications Bachelors Additional Information Job ...

TecTammina

Call Center Project Manager

Pleasanton, CA

$134K/yr

Company Description First IT Solutions Technical/Functional Skills : Call center applications like NICE, Aspect, Genesys, CTI, Pega, IVR, etc. Qualifications Bachelors Additional Information Job ...

GAI Consultants

Data Center Project Manager

Homestead, PA · On-site

$109K/yr

We are seeking an experienced Data Center Project Manager to lead the delivery of complex, multidisciplinary data center and mission-critical projects across the United States. The candidate will be ...

GAI Consultants

Data Center Project Manager

Homestead, PA · On-site

$109K/yr

We are seeking an experienced Data Center Project Manager to lead the delivery of complex, multidisciplinary data center and mission-critical projects across the United States. The candidate will be ...

H5 Data Centers

Data Center Project Manager

Quincy, WA · On-site

$125K - $130K/yr

Provide Management status of all active Data Center projects and Key Performance indicators. * Lead internal resources and vendors in the execution of Data Center deployments and builds.

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Call Center Project Manager information

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$29.5K

$63.8K

$109.5K

How much do call center project manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for call center project manager in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What does a call center project manager do?

A Call Center Project Manager oversees projects related to the operation and improvement of call centers. They coordinate teams, manage timelines, set objectives, and ensure that projects are completed within budget and meet quality standards. Their responsibilities often include implementing new technologies, optimizing processes, and ensuring that customer service goals are achieved. They work closely with other departments to align project outcomes with the organization's goals and may be involved in training and performance evaluation.

What are the key skills and qualifications needed to thrive as a call center project manager, and why are they important?

To thrive as a Call Center Project Manager, you need expertise in project management, process optimization, and workforce planning, typically supported by a bachelor's degree and experience in call center operations. Familiarity with CRM platforms, call center software, and project management tools like MS Project or Asana, as well as certifications such as PMP or Six Sigma, is often required. Strong leadership, problem-solving, and communication skills help you motivate teams and manage client expectations. These skills and qualifications are crucial for delivering projects on time, enhancing operational efficiency, and ensuring high customer satisfaction in a fast-paced environment.

What are some common challenges faced by call center project managers, and how can they be addressed?

Call Center Project Managers often encounter challenges such as managing large, diverse teams, ensuring consistent communication across shifts, and adapting quickly to changing client requirements. They must balance meeting KPIs with maintaining team morale, especially in high-pressure environments. To address these challenges, effective project managers foster transparent communication, leverage robust project management tools, and prioritize ongoing training and support for their teams. Building strong relationships with both front-line staff and upper management is also key to driving project success.

What is the difference between Call Center Project Manager vs Call Center Supervisor?

AspectCall Center Project ManagerCall Center Supervisor
ResponsibilitiesOversees multiple projects, manages teams, ensures project delivery, and coordinates resourcesManages daily operations, supervises agents, and handles customer issues
Required SkillsProject management, leadership, communication, and organizational skillsCustomer service, team management, problem-solving skills
CertificationsProject management certifications (PMP, CAPM) often preferredCustomer service or call center certifications beneficial
Work EnvironmentOffice-based, often involved in planning and coordinationFrontline, direct interaction with agents and customers

While both roles are vital in a call center, the Call Center Project Manager focuses on managing projects and strategic initiatives, whereas the Call Center Supervisor handles daily team supervision and customer interactions. The Project Manager typically requires project management certifications and oversees broader operational goals, while the Supervisor concentrates on team performance and customer satisfaction.

What cities are hiring for Call Center Project Manager jobs?

Cities with the most Call Center Project Manager job openings:

What states have the most Call Center Project Manager jobs?

States with the most job openings for Call Center Project Manager jobs include:

What are popular job titles related to Call Center Project Manager jobs?

For Call Center Project Manager jobs, the most frequently searched job titles are:

Infographic showing various Call Center Project Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution, with an average salary of $63,834 per year, or $30.7 per hour.

Call Center Project Manager

Pleasanton, CA

TecTammina
IT Services • 201 - 500 employees
Learn more about TecTamminaexternal

Full-time

Re-posted 3 days ago

Job description

Company Description

Tech Tammina LLC

Job Description

Technical/Functional Skills

Call center applications like NICE, Aspect, Genesys, CTI, Pega, IVR, etc.

Qualifications

Experience Required: 10+ Years

Roles & Responsibilities: Project Management

Generic Managerial Skills: Communication and Leadership

Education: Bachelors

Additional Information

Job Status: Full Time 

Eligiblity: GC or US Citizens

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Contact: 703-349-1214

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