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Call Center Project Manager Jobs in Baltimore, MD

Carter Machinery

DATA CENTER PROJECT MANAGER

Elkridge, MD · On-site

$89K - $115K/yr

Job Title: Data Center Project Manager Location: Elkridge, Maryland Starting Compensation Range: $89,000 to $115,000 per year The Data Center Project Manager is responsible for providing the ...

Carter Machinery

DATA CENTER PROJECT MANAGER

Elkridge, MD · On-site

$89K - $115K/yr

Job Title: Data Center Project Manager Location: Elkridge, Maryland Starting Compensation Range: $89,000 to $115,000 per year The Data Center Project Manager is responsible for providing the ...

Health Care

Call Center Specialist

Baltimore, MD · On-site

$16.75 - $20.75/hr

De-escalation training or experience managing difficult conversations. Why You'll Love Working Here ... As a Call Center Specialist, you'll have the opportunity to: * Make a meaningful impact every day ...

VECRA Inc

Customer Service Call Center Agent

Lanham, MD · On-site

$18.50/hr

Call Center Agent (Full-Time, Remote) Location: Remote Company Overview VECRA, Inc. is a service ... VECRA's experience spans innovative software applications, reporting systems, program management ...

VECra Inc.

Customer Service Call Center Agent

Lanham, MD · On-site

$18.50/hr

Call Center Agent (Full-Time, Remote) Location: Remote Company Overview VECRA, Inc. is a service ... VECRA's experience spans innovative software applications, reporting systems, program management ...

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All JobsCall Center Project JobsCall Center Project Manager JobsCall Center Project Manager Jobs in Baltimore, MD

Call Center Project Manager information

See Baltimore, MD salary details

$29.3K

$63.4K

$108.8K

How much do call center project manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for call center project manager in Baltimore, MD is $63,428.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,700.00 and $74,500.00 per year, depending on experience, location, and employer.

What does a call center project manager do?

A Call Center Project Manager oversees projects related to the operation and improvement of call centers. They coordinate teams, manage timelines, set objectives, and ensure that projects are completed within budget and meet quality standards. Their responsibilities often include implementing new technologies, optimizing processes, and ensuring that customer service goals are achieved. They work closely with other departments to align project outcomes with the organization's goals and may be involved in training and performance evaluation.

What are the key skills and qualifications needed to thrive as a call center project manager, and why are they important?

To thrive as a Call Center Project Manager, you need expertise in project management, process optimization, and workforce planning, typically supported by a bachelor's degree and experience in call center operations. Familiarity with CRM platforms, call center software, and project management tools like MS Project or Asana, as well as certifications such as PMP or Six Sigma, is often required. Strong leadership, problem-solving, and communication skills help you motivate teams and manage client expectations. These skills and qualifications are crucial for delivering projects on time, enhancing operational efficiency, and ensuring high customer satisfaction in a fast-paced environment.

What are some common challenges faced by call center project managers, and how can they be addressed?

Call Center Project Managers often encounter challenges such as managing large, diverse teams, ensuring consistent communication across shifts, and adapting quickly to changing client requirements. They must balance meeting KPIs with maintaining team morale, especially in high-pressure environments. To address these challenges, effective project managers foster transparent communication, leverage robust project management tools, and prioritize ongoing training and support for their teams. Building strong relationships with both front-line staff and upper management is also key to driving project success.

What is the difference between Call Center Project Manager vs Call Center Supervisor?

AspectCall Center Project ManagerCall Center Supervisor
ResponsibilitiesOversees multiple projects, manages teams, ensures project delivery, and coordinates resourcesManages daily operations, supervises agents, and handles customer issues
Required SkillsProject management, leadership, communication, and organizational skillsCustomer service, team management, problem-solving skills
CertificationsProject management certifications (PMP, CAPM) often preferredCustomer service or call center certifications beneficial
Work EnvironmentOffice-based, often involved in planning and coordinationFrontline, direct interaction with agents and customers

While both roles are vital in a call center, the Call Center Project Manager focuses on managing projects and strategic initiatives, whereas the Call Center Supervisor handles daily team supervision and customer interactions. The Project Manager typically requires project management certifications and oversees broader operational goals, while the Supervisor concentrates on team performance and customer satisfaction.

Infographic showing various Call Center Project Manager job openings in Baltimore, MD as of August 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $63,428 per year, or $30.5 per hour.

DATA CENTER PROJECT MANAGER

Elkridge, MD • On-site

Carter Machinery
Machinery Manufacturing • 1 - 5K employees
Learn more about Carter Machineryexternal

$89K - $115K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Carter Machinery rating

8.8

Company rating: 8.8 out of 10

Based on 40 frontline employees who took The Breakroom Quiz

Job description

Join a Company That's Built to Elevate You.
At Carter Machinery, we don't just offer jobs - we offer long-term careers defined by purpose, innovation, and impact. We've built an award-winning workplace where high achievers thrive, careers grow, and your work truly matters.
Our legacy is strong, our vision is bold, and our future is built on investing in the growth and well-being of our people. Whether you're turning a wrench, managing operations, or supporting customers, you play a vital role in powering industries that moves the world forward.
Job Title: Data Center Project Manager
Location: Elkridge, Maryland
Starting Compensation Range: $89,000 to $115,000 per year
The Data Center Project Manager is responsible for providing the technical knowledge and comprehensive management needed to execute Power Systems sales orders per project specifications in a manner that achieves maximum gross profit while promoting the highest level of customer satisfaction.
Requirements for the Data Center Project Manager position include:
  • Basic knowledge of the following: BAS/BMS communication, Protective relaying, Breaker design and functionality, Modbus/Ethernet communication, Generator paralleling, Diesel engine operating requirements/room design, Fuel and Cooling systems, Emissions regulations and testing, applicable electrical and regulatory codes
  • Functional competency on all associated software and operating systems, including Word, Excel, EBMS, Sales Force, DBS, Cat PowerNet, SIS-WEB, PSQ, Lotus Notes, EOMP, AutoCAD and Adobe Standard
  • Excellent verbal and written communication skills
  • Self-starter able to work with limited supervision
  • Strong mechanical and electrical aptitude, required
  • Strong leadership skills and a commitment to teamwork
  • Must be able to multi-task while maintaining organized and detailed
  • Experience in conflict resolution with contractors, consultants, engineers, vendors, utility companies, end-users, etc.
  • Able to travel and work hours required for job and customer demand
  • Must have an excellent driving record
  • Promote a positive customer experience
  • Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way

Seeking Candidates with:
  • Minimum two years' industrial/electrical power generation systems equipment project management experience
  • High school diploma or equivalent
  • College degree in related field, preferred

Physical Requirements:
  • Required to stand; walk and talk or hear.
  • Frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl
  • Occasionally lift and /or move up to 20 pounds
  • Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus

Competitive Compensation and Benefits:
  • Health, dental and vision insurance
  • Paid time off
  • 401(k), $0.75 to $1.25 match up to 6%
  • Life and disability insurance
  • In-house training instructors/programs
  • Tuition reimbursement
  • Employee referral bonus program
  • Tool allowances and tool loans
  • Discounts on cellular phone service, computers, and vehicles
  • Opportunities for overtime
  • Shift differential (if applicable)

You'll gain access to real learning, real advancement, and a real future in a company that's reshaping what it means to lead in our industry. If you're looking for purpose, possibilities, and a team that wins together - you belong at Carter Machinery.
Come build what matters and build your future with us.
Actual base pay may vary based on experience, skills, qualifications, education, geographic location, and other relevant business considerations. In addition to base pay, the compensation package may include participation in performance-based incentive programs (e.g., discretionary or non-discretionary plans), as well as overtime eligibility depending on the role.
Carter Machinery Co. Inc. is an EEO/AA Employer. All qualified individuals - including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law - are encouraged to apply.
Carter Machinery is a drug-free workplace.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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