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Contact Centre Project Manager Jobs (NOW HIRING)

Presidio, Inc

The Role Presidio is seeking an experienced, customer-facing Senior Project Manager to lead the delivery of complex Contact Center and Unified Communications solutions within a Value-Added Reseller ...

Horizontal Talent

Data Center Project Manager

Dallas, TX · On-site

$119K/yr

We're seeking a Data Center Project Manager to lead the planning and delivery of infrastructure ... By applying for this position, you acknowledge and agree that Horizontal Talent may contact you ...

RingCentral

Manage end-to-end technical implementation of RingCX and RingCentral Contact Center (RCCC) projects, including call flow configuration, IVR/ACD routing, dialer setup, and PBX/CTI integration.

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Contact Centre Project Manager information

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How much do contact centre project manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for contact centre project manager in the United States is $102,682.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,500.00 and $123,000.00 per year, depending on experience, location, and employer.

What are popular job titles related to Contact Centre Project Manager jobs?

For Contact Centre Project Manager jobs, the most frequently searched job titles are:

Infographic showing various Contact Centre Project Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $102,682 per year, or $49.4 per hour.

Project Manager (Contact Center)

Menands, NY • On-site

LanceSoft Inc
Recruiting and Staffing Services • 1 - 5K employees
Learn more about LanceSoft Incexternal

Contractor

Re-posted 4 days ago

Job description

Company Description

In business since 2000, LanceSoft is a nationally certified Minority Business Enterprise (MBE) that has established itself as a pioneer in providing highly scalable, cost-effective workforce solutions to a diverse set of customers across various industries in the United States.

Job Description

The Sr. Project Manager will have overall accountability for the successful execution of the project based upon agreed deliverables and timelines. The Sr. Project Manager will work with the customer to create and finalize the overall project plan to include the Schedule, Risk, Change Management, Project Governance, and Communication plans. In addition, the Sr. Project Manager will be the ultimate point of contact, including escalation contact, for both client and the customer. The Sr. Project Manager will be hosting regular on site meetings with the customer and conference calls.
Other responsibilities include but are not limited to:

Managing personnel and project resources for a successful delivery of project objectives
Developing and providing senior management status reports
Securing and matrix managing all resources necessary for project execution
Developing joint communication requirements between Client and the Customer
Developing the Project Plan jointly with the client project team, the Customer, and associated vendors
Leading development of processes and procedures required for network implementation
Overseeing the completion of all steps in the defined process
Chairing the Change Management Team
Establishing reporting procedures with the Customer and Client
Coordinating team efforts throughout implementation, ensuring on-time delivery of the project
Publishing open action items and status reports
Ensuring overall project delivery is compliant with the contract

Mandatory Qualifications:
Current Project Management Professional (PMP) certification
Two or more years' experience in Project Management role overseeing deployment of contact center solutions
Located in or close to Albany, NY to attend weekly on-site meetings during length of project
Knowledge with MS Word, Excel, Power Point, and Microsoft Outlook
Willingness to work extended hours as necessary
Strong time management

Qualifications

Current Project Management Professional (PMP) certification
Two or more years' experience in Project Management role overseeing deployment of contact center solutions

Additional Information

All your information will be kept confidential according to EEO guidelines.

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About LanceSoft

Sourced by ZipRecruiter

Established in 2000, LanceSoft is a Certified MBE and Woman-Owned organization. Lancesoft Inc. is one of the highest rated companies in the industry. We have been recognized as one of the Largest Staffing firms and ranked in the top 50 fastest Growing Healthcare Staffing firms in 2022. Lancesoft offers short- and long-term contracts, permanent placements, and travel opportunities to credentialed and experienced professionals throughout the United States. We pride ourselves on having industry leading benefits. We understand the importance of partnering with an expert who values your needs, which is why we're 100% committed to finding you an assignment that best matches your career and lifestyle goals. Our team of experienced career specialists takes the time to understand your needs and match you with the right job Lancesoft has been chosen by Staffing Industry Analysts as one of the Best Staffing Firms to Work for.LanceSoft specializes in providing Registered Nurses, Nurse Practitioners, LPNs/LVNs, Social Workers, Medical Assistants, and Certified Nursing Assistants to work in Acute Care Centers, Skilled Nursing Facilities, Long-Term Care centers, Rehab Facilities, Behavioral Health Centers, Drug & Alcohol Facilities, Home Health & Community Health, Urgent Care Clinics, and many other provider-based facilities.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Herndon, VA, US

Year founded

2000

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