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Call Center Operations Manager Jobs in Spring Hill, FL

MDS Communications

Remote Call Center Agent

Tampa, FL · Remote

$15 - $16.50/hr

Special Olympics, Habitat for Humanity, CARE, Heifer International, Operation Smile, Project Hope ... The opportunity to advance to management positions, Inbound Donor Services positions, as well as ...

MDS Communications

Remote Call Center Sales Rep

Tampa, FL · Remote

$15 - $16.50/hr

Special Olympics, Habitat for Humanity, CARE, Heifer International, Operation Smile, Project Hope ... The opportunity to advance to management positions, Inbound Donor Services positions, as well as ...

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Spring Hill, FL

Call Center Operations Manager information

See Spring Hill, FL salary details

$26.7K

$62.5K

$115K

How much do call center operations manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for call center operations manager in Spring Hill, FL is $62,516.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $77,200.00 per year, depending on experience, location, and employer.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What are popular job titles related to Call Center Operations Manager jobs in Spring Hill, FL?

For Call Center Operations Manager jobs in Spring Hill, FL, the most frequently searched job titles are:

What job categories do people searching Call Center Operations Manager jobs in Spring Hill, FL look for?

The top searched job categories for Call Center Operations Manager jobs in Spring Hill, FL are:

What cities near Spring Hill, FL are hiring for Call Center Operations Manager jobs?

Cities near Spring Hill, FL with the most Call Center Operations Manager job openings:

Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Spring Hill, FL as of August 2026, with employment types broken down into 85% Full Time, 14% Part Time, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $62,516 per year, or $30.1 per hour.

Call Center Sales Agent - Verizon - 8/31

OneTouch Direct

Tampa, FL • On-site

$2.0K/wk

Full-time

Medical, Dental, Vision

Posted 20 days ago

OneTouch Direct rating

5.2

Company rating: 5.2 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

448th of 500 rated business services

Job description

OneTouch Direct is seeking motivated and energetic individuals to join our team as a Call Center Sales Agent for Verizon. This role combines customer service excellence with dynamic sales opportunities, offering you the chance to represent a leading telecommunications brand while supporting customers and business operations.

  • GREAT Earning opportunities: Competitive hourly pay PLUS uncapped bonuses!
  • 6 checks per month: Weekly bonus payouts plus bi-weekly hourly pay checks!

Key Responsibilities:

  • Handle inbound and outbound calls with professionalism and enthusiasm.
  • Promote Verizon products and services effectively to meet sales targets.
  • Assist business customers with inquiries, billing, technical support, and account management.
  • Document and maintain accurate customer information and interactions.
  • Contribute to team goals and positive working environment.
  • Adhere to company protocols and compliance guidelines.

Requirements

  • High school diploma or equivalent required; additional education a plus.
  • Minimum 1 year of experience in a call center, sales, or customer service role is preferred not required.
  • Excellent communication and interpersonal skills.
  • Strong sales orientation with the ability to handle objections and close sales.
  • Basic computer proficiency and comfort with CRM software.
  • Positive attitude, strong work ethic, and team collaboration skills.

Benefits

  • Full-Time Hours: 40 hours per week schedule, with overtime opportunities!
  • GREAT Earning opportunities: Competitive hourly pay PLUS uncapped bonuses!
  • 6 checks per month: Weekly bonus payouts plus bi-weekly hourly pay checks!
  • Supportive Environment: Classroom training, plus 1-on-1 support to get you going!
  • Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment!
  • Benefits: Health Care Plan (Medical, Dental & Vision)
  • Growth: Opportunity for professional advancement as we grow!
  • Culture: Diverse, welcoming culture with Employee Resource Groups
  • Referrals: Refer a friend and earn up to $2,000 per person!

What OneTouch Direct employees say

Pay

Hours and flexibility

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