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Call Center Operations Manager Jobs in Spring Hill, FL

ShyftOff

Operations Manager

Tampa, FL · On-site

About this role At ShyftOff you'll sit at the center of our delivery engine. ShyftOff connects ... As an Operations Manager you'll own delivery for assigned campaigns, translating client ...

ShyftOff

Operations Manager

Tampa, FL · On-site

About this role At ShyftOff you'll sit at the center of our delivery engine. ShyftOff connects ... As an Operations Manager you'll own delivery for assigned campaigns, translating client ...

ShyftOff

Operations Manager

Tampa, FL · On-site

About this role At ShyftOff you'll sit at the center of our delivery engine. ShyftOff connects ... As an Operations Manager you'll own delivery for assigned campaigns, translating client ...

MDS Communications

Remote Call Center Associate

Tampa, FL · Remote

$15 - $16.50/hr

  • Medical

  • PTO

Special Olympics, Habitat for Humanity, CARE, Heifer International, Operation Smile, Project Hope ... The opportunity to advance to management positions, Inbound Donor Services positions, as well as ...

MDS Communications

Remote Call Center Associate

Tampa, FL · Remote

$15 - $16.50/hr

  • Medical

  • PTO

Special Olympics, Habitat for Humanity, CARE, Heifer International, Operation Smile, Project Hope ... The opportunity to advance to management positions, Inbound Donor Services positions, as well as ...

Elevance Health

Pharmacy Tech II - CarelonRx Call Center

Tampa, FL

$17.25 - $21.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Pharmacy Tech II - CarelonRx Call Center Pharmacy Technician II - CarelonRx Call Center Hours: 12-8 ... Non-Management Non-Exempt Workshift: 2nd Shift (United States of America) Job Family: MED > ...

Deloitte

Deployment & Operations Manager

Tampa, FL

Partner with the Center Director in developing research center strategy and execution plans ... operations, and/or thought leadership project management * Demonstrated LSHC industry experience

America's Swimming Pool Company

Operations Manager

Tampa, FL · On-site

$50K - $70K/yr

  • PTO

Management of service technician and maintenance staff with daily oversight of PoolBrain software ... call processes and daily branch or office procedures. (3) sales and multitasking skills (4) a valid ...

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Spring Hill, FL

Call Center Operations Manager information

See Spring Hill, FL salary details

$26.7K

$62.5K

$115K

How much do call center operations manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for call center operations manager in Spring Hill, FL is $62,516.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $77,200.00 per year, depending on experience, location, and employer.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.
What are popular job titles related to Call Center Operations Manager jobs in Spring Hill, FL? For Call Center Operations Manager jobs in Spring Hill, FL, the most frequently searched job titles are:
What job categories do people searching Call Center Operations Manager jobs in Spring Hill, FL look for? The top searched job categories for Call Center Operations Manager jobs in Spring Hill, FL are:
What cities near Spring Hill, FL are hiring for Call Center Operations Manager jobs? Cities near Spring Hill, FL with the most Call Center Operations Manager job openings:
Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Spring Hill, FL as of August 2026, with employment types broken down into 77% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $62,516 per year, or $30.1 per hour.

Customer Rep - Call Center - Remote

Allied Universal

Tampa, FL

$18/hr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 6 days ago

Allied Universal rating

5.6

Company rating: 5.6 out of 10

Based on 2,556 frontline employees who took The Breakroom Quiz

77th of 116 rated security

Job description

Overview

Company Overview:

Deposita(TM), An Allied Universal(R) Company has perfected the art of cash management using world-class innovation, technology, and tailored solutions. We serve customers in retail, wholesale and banking sectors through in-depth consultations. We ensure every security need is met and exceeded every step of the way. Join our Phenomenal team today!

Job Description

Deposita, an Allied Universal Company, is hiring a Customer Experience Representative. The Customer Experience Representative is a part of a dynamic, customer focused team and plays a pivotal role in providing the highest quality customer experience to our customers.

Remote position - Starting Rate at $17.00 per hour, with increased rate for bilingual FRENCH (CANADIAN) and/or Spanish speaking representatives of $18.00 per hour

RESPONSIBILITIES:

  • Identify customers' needs, clarify information, provide direct support or guidance toward to resolution
  • Tackle a variety of problems in technical systems with skill and accuracy
  • Create cases for all calls and emails received, enter the history of the problem, all steps taken, and subsequent resolution if resolved at the Help Desk or escalate to appropriate next level
  • Willingness and Ability to be cross trained in other areas of the department
  • Consistently demonstrate effective personal performance that positively impacts the departmental performance metrics are met through effective personal work performance

PREFERRED QUALIFICATIONS (NICE TO HAVE):

  • Experience in a technical support role, or other technical experience
  • Associate's degree in information technology, Computer Science, or a related field
  • Basic understanding of software/hardware troubleshooting
  • Experience in Service Now and TalkDesk
  • Experience in retail cash offices

QUALIFICATIONS (MUST HAVE):

  • High school diploma or equivalent
  • Minimum of two (2) years of work experience in a Technical Customer Service Call Center
  • Stable work history must demonstrate each of the following:
    • Strong understanding of customer service and customer relations
    • Highly motivation and strong desire to learn
    • Ability to exercise good judgment and decision-making
    • Familiarity with creating cases and case numbers and escalations to Senior team members, departments, and vendors using CRM and other systems
    • Effective written and oral communication skills
  • Able to assess and evaluate situations effectively
  • Skilled in identifying critical issues quickly and accurately
  • Able to write informatively, clearly, and accurately
  • Problem solving and analytical skills
  • Ability to work in a team environment

BENEFITS:

  • Medical, dental, vision, basic life, AD&D, and disability insurance
  • Enrollment in our company's 401(k)plan, subject to eligibility requirements
  • Eight paid holidays annually, five sick days, and four personal days
  • Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
Closing

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Requisition ID2026-1652403Employment Type: FULL_TIME

What Allied Universal employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Allied Universal

Sourced by ZipRecruiter

Allied Universal® is a leading security and facility services company. We provide proactive security services and cutting-edge smart technology to deliver evolving, tailored solutions that allow our clients to focus on their core business. Our excellence starts with our local leadership and local presence. Operating in more than 90 countries, our global workforce of approximately 800,000 people. Employees help to deliver our promise globally and locally: keeping people safe so our customers and communities can thrive. As we build the world's best services company, we continue to expand our footprint and infrastructure on a global and local level. In North America, we operate our business under the existing Allied Universal brand, and our international business operates under the G4S brand.

Industry

Investigation and physical security services, chemical manufacturing and real estate

Company size

10,000+ Employees

Headquarters location

Santa Ana, CA, US

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