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Call Center Operations Manager Jobs in Rome, NY (NOW HIRING)

Carrier

Customer Service Associate

East Syracuse, NY · On-site

$35K - $71K/yr

Minimum of 3 years of customer service experience in a call center or similar high-volume setting. * Minimum of 3 years of experience using CRM (Customer Relationship Management) and phone systems ...

Carrier

Customer Service Associate

East Syracuse, NY · On-site

$35K - $71K/yr

Minimum of 3 years of customer service experience in a call center or similar high-volume setting. * Minimum of 3 years of experience using CRM (Customer Relationship Management) and phone systems ...

Carrier

Customer Service Associate

East Syracuse, NY · On-site

$35K - $71K/yr

Minimum of 3 years of customer service experience in a call center or similar high-volume setting. * Minimum of 3 years of experience using CRM (Customer Relationship Management) and phone systems ...

Carrier

Customer Service Associate

East Syracuse, NY · On-site

$35K - $71K/yr

Minimum of 3 years of customer service experience in a call center or similar high-volume setting. * Minimum of 3 years of experience using CRM (Customer Relationship Management) and phone systems ...

Subway - 13504-0

Manager

Rome, NY · On-site

Prepares weekly scheduleusing LiveIQ Scheduler by Wednesday night for Operations Manager to check every week. Ensures that, in the eventof a call-off or scheduling issue, that all shifts in the ...

PharmaCann

Front of House Supervisor

East Syracuse, NY · On-site

$23/hr

Work closely with Managers and Supervisors to exceed sales volume and KPI goals * Partner with ... of the operation including but not limited to: call center, inventory, delivery acceptance ...

Lthc

Utilization Management Services Rep I

Utica, NY · On-site

$16.25 - $22.25/hr

Call center experience preferred, not required. * Strong analytical and problem-solving skills ... Demonstrates operational knowledge of FACETS application and workflow processes * Ability to ...

Lthc

Utilization Management Services Rep I

Utica, NY

$16.25 - $22.25/hr

Call center experience preferred, not required. * Strong analytical and problem-solving skills ... Demonstrates operational knowledge of FACETS application and workflow processes * Ability to ...

Carrier

Customer Service Associate

East Syracuse, NY · On-site

$53K - $106K/yr

... Operations groups to expedite international orders • Inform global customers of Replacement ... call center tools such as CRM (Customer Relationship Management software) and phone tools;

Subway - 13504-0

Restaurant Manager

Rome, NY · On-site

$19/hr

... Operations Manager to check every week. ● Ensures that, in the event of a call-off or scheduling issue, that all shifts in the restaurant are filled by either a staff member or the Restaurant ...

Adecco

Medical Administrative Assistant

Syracuse, NY · On-site

$18 - $20/hr

Strong call center or high-volume phone experience (inbound and outbound). * Proven ability to work ... Experience gathering documentation, following up on open items, and managing detailed paperwork.

New

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Rome, NY

Call Center Operations Manager information

See Rome, NY salary details

$29.8K

$69.8K

$128.3K

How much do call center operations manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for call center operations manager in Rome, NY is $69,768.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,700.00 and $86,200.00 per year, depending on experience, location, and employer.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.
What job categories do people searching Call Center Operations Manager jobs in Rome, NY look for? The top searched job categories for Call Center Operations Manager jobs in Rome, NY are:
What cities near Rome, NY are hiring for Call Center Operations Manager jobs? Cities near Rome, NY with the most Call Center Operations Manager job openings:
Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Rome, NY as of August 2026, with employment types broken down into 83% Full Time, 13% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $69,768 per year, or $33.5 per hour.

Client Support Rep, PSC - Full Time - Days

Mohawk Valley Health Systems

Utica, NY • On-site

$18 - $24/hr

Full-time

Re-posted 6 days ago

Job description

Job Summary
The Client Support Representative is responsible for providing high-quality service to hospital clients, physicians and staff in a high-stress environment. Coordinates responsibilities for the hospital laboratory customer service unit. Works cooperatively with a wide variety of customers, vendors, and internal staff, including patients, laboratory technicians, phlebotomy and billing staff, as well as other section supervisors within the laboratory department. Provides oversight, training and work assignments for call center and specimen transport employees. Under the direction of the Director of Laboratory Services and Laboratory Administration.
Core Job Responsibilities
  • Acts as a laboratory receptionist. Greets patients and visitors, answers telephone, places calls, relays messages, and give pre-test information to patients.
  • Ensures the availability of adequate supplies for office printers and arranges service or maintenance as needed.
  • Answers a high volume of calls promptly with minimal transfers. Handles dispatch for courier services.
  • Performs registration and test ordering by obtaining patient demographics and insurance information. Schedules phlebotomist(s) to do draws on a daily basis.
  • Collaborates with the Outreach Supervisor and Outreach Manager when new business is added to ensure that all keys for lockboxes are added to the key sets for laboratory fleet vehicles. Ensures that MVHS/SEMC Lockboxes have appropriate labeling (logo stickers and biohazard stickers). Maintains open communication with the new business site and outreach supervisor/manager.
  • Assigns and prioritizes courier routes and logs information as appropriate for the location. Ensures that all documentation from dispatch log and pickup slips is complete and filled out accurately by couriers.
  • Responds promptly to urgent/STAT requests. Applies knowledge of specimen and test requirements when answering customer inquiries.
  • The client support representative is expected to have adequate knowledge on test/specimen requirements to better understand turnaround times and STAT pickup urgency requests and knowledge of testing equipment/collection supplies to know what items offices are requesting with asking for supplies or have questions regarding supplies when they are received.
  • Monitors accurate result report routing by utilizing LIS monitoring function. Submits necessary IT tickets to make provider record changes as necessary.
  • Monitor and resolve Epic work queues for their location. Obtains any required information in a timely manner.
  • Performs related duties as assigned.

Education/Experience Requirements
REQUIRED:
  • High school diploma or equivalent.
  • Customer service experience.
  • Knowledge of MS Word, Excel and email.

PREFERRED:
  • Prior experience in a clinical laboratory.

Licensure/Certification Requirements
REQUIRED:
  • Valid and current NYS driver's license.

Disclaimer
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Job Details
Req Id 97994
Department CLINICAL LABORATORY
Shift Days
Shift Hours Worked 8.50
FTE 1
Work Schedule HRLY NON-UNION
Employee Status A1 - Full-Time
Union Non-Union
Pay Range $18-$24 Per Hour

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