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Call Center No Experience Jobs in Rome, NY (NOW HIRING)

MACNY

Call Center Representative

New York Mills, NY · On-site

$21/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Call Center Representative Are you a natural problem-solver with a passion for helping others? Join ... You have a high school diploma or equivalent, and some experience working in customer support or a ...

Butler America

Call Center Representative

East Syracuse, NY · On-site

$16 - $19/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Call Center Representative Location: East Syracuse, NY Job ID: #71676 Pay Range: $16-19 Benefits provided: 401K, medical, dental, and vision, sick time as applicable to state law * Manage large ...

MACNY's Job Board

Call Center Representative

New York Mills, NY · On-site

$19 - $21/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Reviewing documents and entering data points into ERP (EPICOR) Remote Position No Min Compensation ... You have a high school diploma or equivalent, and some experience working in customer support or a ...

MACNY's Job Board

Call Center Representative

New York Mills, NY · On-site

$21/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Reviewing documents and entering data points into ERP (EPICOR) Remote Position No Min Compensation ... You have a high school diploma or equivalent, and some experience working in customer support or a ...

MACNY's Job Board

Call Center Representative

New York Mills, NY · On-site

$21/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Join The Fountainhead Group as a Call Center Representative and become an essential part of our ... You have a high school diploma or equivalent, and some experience working in customer support or a ...

PDS Services

Call Center Representative - ENT

East Syracuse, NY · On-site

$19 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Call Center Representative for an HVAC Manufacturer with Customer Service Expertise! Location: East ... Experience capturing customer interactions in a CRM system (Salesforce experience a plus) * Strong ...

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All JobsCall Center JobsCall Center No Experience JobsCall Center No Experience Jobs in Rome, NY

Call Center No Experience information

See Rome, NY salary details

$10

$16

$23

How much do call center no experience jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for call center no experience in Rome, NY is $16.96, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $18.22 per hour, depending on experience, location, and employer.

What does a typical day look like for someone starting in a call center no experience role?

For those new to call center work, your day typically involves handling inbound or outbound calls, assisting customers with their questions, troubleshooting issues, and updating records in various computer systems. You will often follow scripts or guidelines while developing a better understanding of company products or services through ongoing training. Expect a structured environment with clear goals and support from team leads or supervisors who are there to help you learn as you go. Over time, you'll gain confidence, improve your problem-solving skills, and may have opportunities to advance to more specialized or supervisory roles within the company.

What are the key skills and qualifications needed to thrive in the call center no experience position?

To excel in a Call Center (No Experience) role, strong communication skills, active listening, and a high school diploma or equivalent are typically required. Basic computer literacy is necessary, as you'll often use customer relationship management (CRM) software and multi-line phone systems, with on-the-job training provided. Patience, adaptability, and a positive attitude help new hires build rapport with customers and manage high-call volumes. These qualities are essential for providing excellent customer service and resolving issues efficiently in a fast-paced environment.

Can I work in a call center without experience?

Yes, many call center positions are entry-level and do not require prior experience. Employers often provide training on customer service skills, phone systems, and company policies, making it accessible for beginners to start in this role.

How do you get a call center job with no experience?

To get a call center job with no experience, focus on developing strong communication and customer service skills, and highlight any relevant soft skills on your resume. Many employers offer entry-level positions that provide on-the-job training, so applying to these roles and demonstrating a positive attitude can increase your chances of being hired.

What are the most commonly searched types of Call Center jobs in Rome, NY?

The most popular types of Call Center jobs in Rome, NY are:

What cities near Rome, NY are hiring for Call Center No Experience jobs?

Cities near Rome, NY with the most Call Center No Experience job openings:

Call Center No Experience jobs near you
Infographic showing various Call Center No Experience job openings in Rome, NY as of June 2026, with employment types broken down into 1% Locum Tenens, 4% As Needed, 68% Full Time, 10% Part Time, 1% Temporary, and 16% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $35,275 per year, or $17 per hour.

Call Center Representatives Needed

Workforce Development Board Of Herkimer, Madison, And Oneida Counties, Inc.

Utica, NY • On-site

$16.25 - $20.50/hr

Other

Re-posted 14 days ago

Job description

Call Center Representatives Needed

Tidal Basin Group has an immediate need for Call Center Representatives in their Utica, NY, office.

"IMMEDIATE OPPORTUNITY!!! Do you like making an impact on someone's life? Can you work under pressure? If so, our Call Center Representative position may be perfect for you, and we invite you to apply and join our rapidly growing team!

As a Call Center Representative, you will utilize your root cause analysis and critical thinking skills to manage inbound calls in our state-of-art contact center while supporting a federal and state government contract. If you enjoy helping others, you will find this role to be challenging and rewarding."

Job Responsibilities and Duties
  • Answer incoming phone calls and respond to customer's email.
  • Management and resolve customer complaints
  • Identify and escalate issues to supervisors.
  • Provide product and service information to customers.
  • Research required information using available resources.
  • Research, identify, and resolve customer complaints using applicable software.
  • Process orders, forms, and application.
  • Route calls to appropriate department.
  • Document all call information according to standard operating procedures.
  • Recognize, document, and alert the management team of trends in customer calls.
  • Follow up customer calls where necessary.
  • Complete call logs and reports.
  • Assist customers by researching issues, exploring answers, and providing information and alternative solutions.
  • Actively listen to the callers.
  • Adhere to department and company guidelines.
  • Adhere to established customer service and documentation standards within required time frames.
  • Adhere to contact center scheduling, ensure telephone coverage during contact center hours of operations.
  • Perform clerical or administrative task as assigned.
  • Other duties as assigned.
Call Center Agent Qualifications and Skills

• High school diploma or equivalent.

• Proficient in relevant computer applications.

• Must be available between the hours of 8:00am – 9:00pm EST.

• 1-3 years of previous experience in customer service.

• Knowledge of customer service practices and principles.

• Excellent data entry and typing skills.

• Superior listening, verbal, and written communication skills.

• Ability to handle stressful situations appropriately.

• Polished phone etiquette and grammar and strong computer data entry skills.

• Strong attention to detail, time management, and decision-making skills.

• Must be comfortable working in a fast-paced, high-volume call center.

• Ability to demonstrate both empathy and professionalism.

Preferred: • Professional Proficiency in English, Spanish and Creole/French languages.

• Previous experience in a Disaster Recovery call center, however not required.

• Prior call center experience preferred.

• Case management experience preferred.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Rising Phoenix Holdings Corporation is an Equal Employment Opportunity Employer.

Location: Utica Business Park.

Start as soon as June 20th. More positions to come.

Contact: Laura deLoach, Vice President, Resource Management - ldeloach@tidalbasin.rphc.com

Apply