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Call Center Director Jobs in Rome, NY (NOW HIRING)

Center Director

Liverpool, NY · On-site

$45K - $61K/yr

Center Directors educate parents, teachers, and community leaders on the incredible value of early childhood education and make that value come to life for the children in their center. When you join ...

Utilization Management Services Rep I

Utica, NY

$16.25 - $22.25/hr

Assists Medical Directors with scheduling Fair Hearings. * Assists with coordinating Grievance and ... Call center experience preferred, not required. * Strong analytical and problem-solving skills.

Utilization Management Services Rep I

Utica, NY

$16.25 - $22.25/hr

Assists Medical Directors with scheduling Fair Hearings. * Assists with coordinating Grievance and ... Call center experience preferred, not required. * Strong analytical and problem-solving skills.

As the Fixed Operations Director you will be responsible for delivering the highest level of customer satisfaction and profitability at our growing Service Center. You will support and manage the ...

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Call Center Director information

See Rome, NY salary details

$41.7K

$97.5K

$151.5K

How much do call center director jobs pay per year?

As of Jul 16, 2026, the average yearly pay for call center director in Rome, NY is $97,531.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,800.00 and $113,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Center Director, and why are they important?

A Call Center Director needs strong leadership, operational management experience, and a background in business administration or a related field. Familiarity with call center software (such as CRM and workforce management tools) and certifications like Six Sigma or PMP are commonly expected. Excellent communication, problem-solving, and motivational skills help drive team performance and employee engagement. These capabilities are vital for ensuring efficient operations, high customer satisfaction, and continuous process improvement in a dynamic environment.

What is the difference between Call Center Director vs Call Center Manager?

AspectCall Center DirectorCall Center Manager
ResponsibilitiesOversees multiple call centers, develops strategic goals, manages budgets, and aligns operations with company objectives.Manages daily call center operations, supervises staff, and ensures customer service standards are met.
Required CredentialsBachelor's degree, experience in call center operations, leadership skills.Bachelor's degree or relevant experience, strong communication skills.
Work EnvironmentExecutive offices, strategic planning sessions, high-level meetings.Call center floor, team supervision, staff training.

The main difference between a Call Center Director and a Call Center Manager lies in scope and strategic focus. The Director oversees multiple centers and sets organizational goals, while the Manager handles daily operations and team supervision. Both roles require similar credentials and are vital in delivering excellent customer service within the call center industry.

What Does a Call Center Director Do?

Call center directors oversee operations in a remote customer service facility. In this role, your job duties include the management of all call center staff and ensure they maintain the company's expectations on production levels. You hire new call center agents, assess the performance of existing employees, and plan training and professional development courses. Depending on the company, you may also be responsible for developing operational strategies and business policies, as well as making decisions about communication equipment and software for call center operations. Other duties include managing the call center budget, allocating resources, and coordinating with clients or third-party service providers when necessary.

What does a Call Center Director do?

A Call Center Director oversees the operations and performance of a call center, ensuring that customer service standards are met and organizational goals are achieved. They manage teams of supervisors and agents, develop strategies to optimize efficiency, and implement policies to improve customer satisfaction. Additionally, Call Center Directors are responsible for budgeting, staffing, training, and using data analytics to monitor key performance indicators. Their role is crucial in maintaining high-quality service and driving continuous improvement within the call center.

What are some common challenges faced by Call Center Directors, and how can they be addressed?

Call Center Directors often face challenges such as managing high employee turnover, maintaining service quality during peak periods, and adapting to rapidly changing technologies. Addressing these issues involves fostering a positive work culture, implementing effective training programs, and investing in up-to-date call center software. Additionally, strong communication with team leaders and regular performance reviews can help identify areas for improvement and keep teams aligned with organizational goals.
What are the most commonly searched types of Call Center jobs in Rome, NY? The most popular types of Call Center jobs in Rome, NY are:
What job categories do people searching Call Center Director jobs in Rome, NY look for? The top searched job categories for Call Center Director jobs in Rome, NY are:
What cities near Rome, NY are hiring for Call Center Director jobs? Cities near Rome, NY with the most Call Center Director job openings:
Infographic showing various Call Center Director job openings in Rome, NY as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 17% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $97,531 per year, or $46.9 per hour.
Center Director

Center Director

KINDERCARE

Liverpool, NY • On-site

$45K - $61K/yr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 23 days ago


KinderCare Learning Centers rating

5.2

Company rating: 5.2 out of 10

Based on 825 frontline employees who took The Breakroom Quiz

164th of 202 rated education and training


Job description

Futures start here. Where first steps, new friendships, and confident learners are born. At KinderCare Learning Companies, the first and only early childhood education provider recognized with the Gallup Exceptional Workplace Award, we offer a variety of early education and child care options for families. Whether it's KinderCare Learning Centers, Champions, or Creme de la Creme, we build confidence for kids, families, and the future we share. And we want you to join us in shaping it-in neighborhoods, at work, and in schools nationwide.

Our teachers, center staff, and field leaders are the heart and soul of our business. When you join us, you'll be directly supporting children and their education every day and experiencing the trials and triumphs that come with that responsibility. But you'll never be alone. You'll do it all with a village of dedicated and passionate humans who care as much about helping kids reach their highest potential as you do. The best part? Seeing the positive impact you're making on the lives of young learners and their families-and knowing that your work matters.

If you're passionate about positively impacting the lives of others and making waves in the world of early childhood education, the Center Director role might be for you!

With KinderCare's world-class curriculum, center accreditation process, and dedicated teaching staff, our Center Directors are changing the world one achievement at a time. Center Directors educate parents, teachers, and community leaders on the incredible value of early childhood education and make that value come to life for the children in their center.

When you join our team as a Center Director, you will:

  • Hire, engage and develop a team of "best in class" educators to be passionate and committed professionals
  • Partner with parents with a shared desire to provide the best care and education for their children
  • Cultivate positive relationships with families, teachers, state licensing authorities, community contacts, and corporate partners
  • Use your business, sales, and marketing savvy to grow KinderCare's presence in the community, leading to the growth of new families and children in our centers

Required Skills and Experience:

  • At least one year of solid leadership experience with the ability to develop, engage, and inspire a team
  • Outstanding customer service skills, strong organizational skills, and multi-task and handle multiple situations effectively.
  • Budget and financial accountability with revenue generation experience preferred
  • NAEYC/NAC and state licensing knowledge preferred
  • Meet state specific guidelines for the role
  • Able to use a computer with basic proficiency, lift a minimum of 40 pounds, and work indoors or outdoors.
  • Able to assume postures in low levels to allow physical and visual contact with children, see and hear well enough to keep children safe, and engage in physical activity.
  • Read, write, understand, and speak English to communicate with children and their parents in English
  • This role requires the ability to work on-site at the center daily
Range of pay $56,250.00 - $102,250.00 Salary

In the state of Minnesota, we currently provide an additional $3.00 per hour premium on all classroom hours worked in addition to the range of pay listed. This premium is funded through the Minnesota Great Start Grant Compensation Support Program.

Our benefits meet you where you are. We're here to help our employees navigate the integration of work and life:
- Know your whole family is supported with discounted child care benefits. - Breathe easy with medical, dental, and vision benefits for your family (and pets, too!).
- Feel supported in your mental health and personal growth with employee assistance programs.
- Feel great and thrive with access to health and wellness programs, paid time off and discounts for work necessities, such as cell phones.
- ... and much more.

We operate research-backed, accredited, and customizable programs in more than 2,000 sites and centers across 40 states and the District of Columbia. As we expand, we're matching the needs of more and more families, dynamic work environments, and diverse communities from coast to coast. Because we believe every family deserves access to high-quality child care, no matter who they are or where they live. Every day, you'll help bring this mission to life by building community and delivering exceptional experiences. And if you're anything like us, you'll come for the work, and stay for the people.

KinderCare Learning Companies is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.

Employment Type: FULL_TIME

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