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Call Center Director Jobs in Rome, NY (NOW HIRING)

Prism Biotech

BioPharma Account Rep

Utica, NY · On-site

$85K - $116K/yr

The successful Pharmaceutical Sales Rep hired will have a direct impact on the execution of our ... Responsible for using our internal systems to work through call planning and record call activity

Chick-fil-A

Operations Director

East Syracuse, NY · On-site

$23 - $30/hr

As an Operations Director, you will work directly with the local Owner/Operator to execute our business strategy. You will lead a team of talented Directors and leaders, driving results while ...

Crouse Community Center

Unit Helpers

Morrisville, NY · On-site

$16/hr

Answers call bells as directed * Provides a safe, pleasant and clean environment for the residents at mealtime * Cleans and washes wheelchairs as directed Requirements REQUIRED KNOWLEDGE, SKILLS, AND ...

Crouse Community Center

Unit Helpers

Morrisville, NY · On-site

$16/hr

Answers call bells as directed * Provides a safe, pleasant and clean environment for the residents at mealtime * Cleans and washes wheelchairs as directed Requirements REQUIRED KNOWLEDGE, SKILLS, AND ...

JBF Stainless

Director of Operations

Frankfort, NY · On-site

$95K - $125K/yr

Direct reports: Floor / Manufacturing Manager, Project Manager, HR (outsourced), Accounting (outsourced), Quality Control Manager. Compensation: $95,000 - $125,000 annually, commensurate with ...

JBF Stainless

Director of Operations

Frankfort, NY · On-site

$95K - $125K/yr

Job Summary The Director of Operations is the senior operational leader of the JBF Stainless Steel facility. This role owns all plant operations including production, safety, quality, maintenance ...

JBF Stainless

Director of Operations

Frankfort, NY

$95K - $125K/yr

Direct reports: Floor / Manufacturing Manager, Project Manager, HR (outsourced), Accounting (outsourced), Quality Control Manager. Compensation: $95,000 - $125,000 annually, commensurate with ...

Crouse-Community Center Inc

Unit Helpers

Morrisville, NY · On-site

$16 - $16.50/hr

Answers call bells as directed * Provides a safe, pleasant and clean environment for the residents at mealtime * Cleans and washes wheelchairs as directed Requirements: REQUIRED KNOWLEDGE, SKILLS ...

Crouse-Community Center Inc

Unit Helpers

Morrisville, NY · On-site

$16 - $16.50/hr

Answers call bells as directed * Provides a safe, pleasant and clean environment for the residents at mealtime * Cleans and washes wheelchairs as directed Requirements REQUIRED KNOWLEDGE, SKILLS, AND ...

Kris-Tech Wire

Director of Operations

Rome, NY · On-site

Director of Operations Position Summary: The ERP Production Lead is a key member of the Operations Team who will be responsible for assisting team members with daily operational tasks as well as ...

PatientPoint

Director, Precision Operations

Ohio, NY

$129K - $220K/yr

Hybrid - Cincinnati, Ohio or New York, NY Job Summary The Director, Precision Implementation & Customer Success, will be responsible for leading the implementation and ongoing management of signed ...

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Showing results 41-60

All JobsCall Center JobsCall Center Director JobsCall Center Director Jobs in Rome, NY

Call Center Director information

See Rome, NY salary details

$41.7K

$97.5K

$151.5K

How much do call center director jobs pay per year?

As of Aug 10, 2026, the average yearly pay for call center director in Rome, NY is $97,531.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,800.00 and $113,600.00 per year, depending on experience, location, and employer.

Why do people quit call center directors?

Call center directors often leave their roles due to high stress, long working hours, and pressure to meet performance targets. Additionally, limited career advancement opportunities and organizational changes can contribute to turnover among individuals in this position.

What are the key skills and qualifications needed to thrive as a call center director?

A Call Center Director needs strong leadership, operational management experience, and a background in business administration or a related field. Familiarity with call center software (such as CRM and workforce management tools) and certifications like Six Sigma or PMP are commonly expected. Excellent communication, problem-solving, and motivational skills help drive team performance and employee engagement. These capabilities are vital for ensuring efficient operations, high customer satisfaction, and continuous process improvement in a dynamic environment.

What is the difference between Call Center Director vs Call Center Manager?

AspectCall Center DirectorCall Center Manager
ResponsibilitiesOversees multiple call centers, develops strategic goals, manages budgets, and aligns operations with company objectives.Manages daily call center operations, supervises staff, and ensures customer service standards are met.
Required CredentialsBachelor's degree, experience in call center operations, leadership skills.Bachelor's degree or relevant experience, strong communication skills.
Work EnvironmentExecutive offices, strategic planning sessions, high-level meetings.Call center floor, team supervision, staff training.

The main difference between a Call Center Director and a Call Center Manager lies in scope and strategic focus. The Director oversees multiple centers and sets organizational goals, while the Manager handles daily operations and team supervision. Both roles require similar credentials and are vital in delivering excellent customer service within the call center industry.

What does a call center director do?

Call center directors oversee operations in a remote customer service facility. In this role, your job duties include the management of all call center staff and ensure they maintain the company's expectations on production levels. You hire new call center agents, assess the performance of existing employees, and plan training and professional development courses. Depending on the company, you may also be responsible for developing operational strategies and business policies, as well as making decisions about communication equipment and software for call center operations. Other duties include managing the call center budget, allocating resources, and coordinating with clients or third-party service providers when necessary.

What does a call center director do?

A Call Center Director oversees the operations and performance of a call center, ensuring that customer service standards are met and organizational goals are achieved. They manage teams of supervisors and agents, develop strategies to optimize efficiency, and implement policies to improve customer satisfaction. Additionally, Call Center Directors are responsible for budgeting, staffing, training, and using data analytics to monitor key performance indicators. Their role is crucial in maintaining high-quality service and driving continuous improvement within the call center.

What are some common challenges faced by call center directors, and how can they be addressed?

Call Center Directors often face challenges such as managing high employee turnover, maintaining service quality during peak periods, and adapting to rapidly changing technologies. Addressing these issues involves fostering a positive work culture, implementing effective training programs, and investing in up-to-date call center software. Additionally, strong communication with team leaders and regular performance reviews can help identify areas for improvement and keep teams aligned with organizational goals.
More about Call Center Director jobs
What are the most commonly searched types of Call Center jobs in Rome, NY? The most popular types of Call Center jobs in Rome, NY are:
What are popular job titles related to Call Center Director jobs in Rome, NY? For Call Center Director jobs in Rome, NY, the most frequently searched job titles are:
What job categories do people searching Call Center Director jobs in Rome, NY look for? The top searched job categories for Call Center Director jobs in Rome, NY are:
What cities near Rome, NY are hiring for Call Center Director jobs? Cities near Rome, NY with the most Call Center Director job openings:
Call Center Director jobs near you
Infographic showing various Call Center Director job openings in Rome, NY as of August 2026, with employment types broken down into 71% Full Time, and 29% Part Time. Highlights an 100% In-person job distribution, with an average salary of $97,531 per year, or $46.9 per hour.

BioPharma Account Rep

Prism Biotech

Utica, NY • On-site

$85K - $116K/yr

Full-time

Re-posted 20 days ago

Job description

Pharmaceutical Sales Representative – Primary Care (Entry or Experienced)
We are currently searching for dynamic, vivacious and results focused potential sales professionals to work as a Pharmaceutical Sales Rep in this territory.    In this role, you will deliver sales results to support our pharmaceutical and healthcare products. This position will report to a District Sales Manager. The successful Pharmaceutical Sales Rep hired will have a direct impact on the execution of our brand’s growth strategy and demonstrating our commercial values of keeping the patient at center, collaboration, relentless pursuit of excellence and trust in all we do.
Pharmaceutical Sales Rep Job Summary:
This position will act as an integral member of our Commercial Pharmaceutical Sales team by delivering sales results for all of our products as well as services.
All of our Pharmaceutical Sales Rep Responsibilities will include, but not be limited to:
  • This direct customer facing role will be responsible for executing our brand and sales strategy to effectively demonstrate our product value to key customers
  • Utilizing knowledge and expertise of local market trends, institutions, and key customers to optimize our national strategy to drive business results at the territory level
  • Executing against pharmaceutical sales rep team established business and account plans to improve brand usage within key accounts
  • Collaborating with matrix team members to improve territory performance and elevate brand value.
  • Utilizing internal pharmaceutical sales resources, such as market data and analysis to shape territory business plans to drive business results and impact patients
  • Responsible for using our internal systems to work through call planning and record call activity
  • Identifying and seizing opportunities to build organizational efficiency and process improvements to positively impact business results

Qualified Pharmaceutical Sales Rep Required Skills and Qualifications:
  • A college degree is preferred otherwise you must be able to show demonstrated sales abilities
  • Ability to develop strategic long-term relationships with customers aimed at helping patients and achieving business results
  • Must be able to communicate pharmacodynamics with physicians as well as other clinical evidence
  • Strong alignment to our corporate values of patient at center, collaboration, relentless pursuit of excellence and trust in all we do
  • Strong organizational and time management skills
  • Familiarity with databases, statistics, product lines and latest medical issues
  • Strong business acumen and ability to understand market opportunities
 
An Equal Opportunity Employer - Females, Minorities, Veterans, and Disabled.
 
The next step is yours.   Apply today for one of our Pharmaceutical Sales Rep opportunities.   Interviews start next week.
 

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