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Call Center Director Jobs in Rome, NY (NOW HIRING)

Camping World

Fixed Operations Director

Cicero, NY

$95K - $145K/yr

As the Fixed Operations Director you will be responsible for delivering the highest level of customer satisfaction and profitability at our growing Service Center. You will support and manage the ...

Atwell, LLC

Director of Operations

Atwell, NY

* Lead and direct overall field operations for assigned offices, regions, or business units to ensure ... Qualifications Experience in a Data Center environment highly preferred NETA level 3 or 4 ...

Prism Biotech, Inc

BioPharma Account Rep

Utica, NY · On-site

$85K - $116K/yr

The successful Pharmaceutical Sales Rep hired will have a direct impact on the execution of our ... Responsible for using our internal systems to work through call planning and record call activity

Prism Biotech

BioPharma Account Rep

Utica, NY · On-site

$85K - $116K/yr

The successful Pharmaceutical Sales Rep hired will have a direct impact on the execution of our ... Responsible for using our internal systems to work through call planning and record call activity

Chick-fil-A

Operations Director

East Syracuse, NY

$23 - $30/hr

As an Operations Director, you will work directly with the local Owner/Operator to execute our business strategy. You will lead a team of talented Directors and leaders, driving results while ...

JBF Stainless

Director of Operations

Frankfort, NY

$95K - $125K/yr

Direct reports: Floor / Manufacturing Manager, Project Manager, HR (outsourced), Accounting (outsourced), Quality Control Manager. Compensation: $95,000 - $125,000 annually, commensurate with ...

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All JobsCall Center JobsCall Center Director JobsCall Center Director Jobs in Rome, NY

Call Center Director information

See Rome, NY salary details

$41.7K

$97.5K

$151.5K

How much do call center director jobs pay per year?

As of Jul 19, 2026, the average yearly pay for call center director in Rome, NY is $97,531.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,800.00 and $113,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Center Director, and why are they important?

A Call Center Director needs strong leadership, operational management experience, and a background in business administration or a related field. Familiarity with call center software (such as CRM and workforce management tools) and certifications like Six Sigma or PMP are commonly expected. Excellent communication, problem-solving, and motivational skills help drive team performance and employee engagement. These capabilities are vital for ensuring efficient operations, high customer satisfaction, and continuous process improvement in a dynamic environment.

What is the difference between Call Center Director vs Call Center Manager?

AspectCall Center DirectorCall Center Manager
ResponsibilitiesOversees multiple call centers, develops strategic goals, manages budgets, and aligns operations with company objectives.Manages daily call center operations, supervises staff, and ensures customer service standards are met.
Required CredentialsBachelor's degree, experience in call center operations, leadership skills.Bachelor's degree or relevant experience, strong communication skills.
Work EnvironmentExecutive offices, strategic planning sessions, high-level meetings.Call center floor, team supervision, staff training.

The main difference between a Call Center Director and a Call Center Manager lies in scope and strategic focus. The Director oversees multiple centers and sets organizational goals, while the Manager handles daily operations and team supervision. Both roles require similar credentials and are vital in delivering excellent customer service within the call center industry.

What Does a Call Center Director Do?

Call center directors oversee operations in a remote customer service facility. In this role, your job duties include the management of all call center staff and ensure they maintain the company's expectations on production levels. You hire new call center agents, assess the performance of existing employees, and plan training and professional development courses. Depending on the company, you may also be responsible for developing operational strategies and business policies, as well as making decisions about communication equipment and software for call center operations. Other duties include managing the call center budget, allocating resources, and coordinating with clients or third-party service providers when necessary.

What does a Call Center Director do?

A Call Center Director oversees the operations and performance of a call center, ensuring that customer service standards are met and organizational goals are achieved. They manage teams of supervisors and agents, develop strategies to optimize efficiency, and implement policies to improve customer satisfaction. Additionally, Call Center Directors are responsible for budgeting, staffing, training, and using data analytics to monitor key performance indicators. Their role is crucial in maintaining high-quality service and driving continuous improvement within the call center.

What are some common challenges faced by Call Center Directors, and how can they be addressed?

Call Center Directors often face challenges such as managing high employee turnover, maintaining service quality during peak periods, and adapting to rapidly changing technologies. Addressing these issues involves fostering a positive work culture, implementing effective training programs, and investing in up-to-date call center software. Additionally, strong communication with team leaders and regular performance reviews can help identify areas for improvement and keep teams aligned with organizational goals.
More about Call Center Director jobs
What are the most commonly searched types of Call Center jobs in Rome, NY? The most popular types of Call Center jobs in Rome, NY are:
What job categories do people searching Call Center Director jobs in Rome, NY look for? The top searched job categories for Call Center Director jobs in Rome, NY are:
What cities near Rome, NY are hiring for Call Center Director jobs? Cities near Rome, NY with the most Call Center Director job openings:
Call Center Director jobs near you
Infographic showing various Call Center Director job openings in Rome, NY as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 17% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $97,531 per year, or $46.9 per hour.
Distribution Center Manager (70476)

Distribution Center Manager (70476)

Tireco, Inc

East Syracuse, NY

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

JOB TITLE:  Distribution Center Manager

TEAM MEMBER PERKS

Along with a competitive paycheck, you will also get to enjoy a full suite of benefits including:

  • Paid Weekly
  • Sick Time - 5 days 
  • Vacation Time - Earn up to 2-weeks on your first year of employment  
  • Paid Holidays and Floating Holidays  
  • Premium FREE Medical and Dental coverage options 
  • Vision Insurance
  • 401(k) with company matching 
  • Life Insurance  
  • Discounts on Tires and Wheels 
  • Opportunity for advancement 

WE WANT TO HEAR FROM YOU IF YOU

  • Pride yourself in providing excellent customer service
  • Have proven time management mastery
  • Have the ability to work independently and in a team
  • Pride yourself on solving problems efficiently

ESSENTIAL RESPONSIBILITES:

  • Responsible for all facility operations including scheduling and management of drivers, supervisors, leads and distribution center associates
  • Manage the day-to-day distribution center operations including unloading and loading of all shipments ensuring accuracy and timeliness of shipments and paperwork.  Align workload, people management and process objectives 
  • Enforce all programs; safety, operational, and personnel policies and procedures 
  • Comply with federal, state, and local warehousing, fleet, material handling, and shipping requirements 
  • Safeguard distribution center operations and contents by establishing and monitoring security procedures and protocols 
  • Oversee a safe, clean, and orderly operating environment 
  • Responsible for the accuracy of shipments 
  • Ensure facility is in good condition; maintains a clean, efficient distribution center 
  • Sustain distribution center staff through recruitment, selection, and training of team members 
  • Identify and execute coaching opportunities to develop team members 
  • Verify inventory accuracy through cycle count process to ensure inventory accuracy is maintained at levels acceptable to company standards 
  • Ensure all will call orders are handled in an efficient and courteous manner 
  • Ensure fleet is compliant with DOT regulations 
  • Implement a monthly/yearly budget acceptable to cost control performance measures 
  • Utilize a “Creativity before Capital” approach to managing and leading the facilities 
  • Develop strategies and programs to reduce costs and lead times, increase inventory turns and order turnaround time 
  • Responsible for providing outstanding customer service

REQUIRED QUALIFICATIONS AND SKILLS:

  • A B.S./B.A. degree in Business Administration, Operations Management, Manufacturing, Management, or equivalent work experience preferred 
  • Minimum of 2 years’ operations leadership experience preferred
  • Experience managing fleet of delivery vehicles under DOT compliance
  • Operate a vehicle under DOT compliance
  • Possess a valid regular driver’s license, some states may require a Class D license
  • Insurable by Company’s insurance carrier
  • Strong leadership skills: train, motivate and direct the work of others 
  • Strong organization and decision-making skills with an attention to detail  
  • Strong oral and written communication skills 
  • Proven customer service skills
  • Proven process improvement experience
  • Distribution center, fleet, and forklift safety 
  • Working knowledge of OSHA 
  • Knowledge of computers to operate effectively with Outlook, Word, and Excel 
  • Budget management
  • Ability to operate a lift.  All positions that require the use of a lift, will be provided training to obtain lift certification 
  • Ability to become Smith System certified.  Training will be provided by the company

Apply