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Call Center Director Jobs in Rome, NY (NOW HIRING)

Atwell, LLC

Director of Operations

Atwell, NY · On-site

* Lead and direct overall field operations for assigned offices, regions, or business units to ensure ... Qualifications Experience in a Data Center environment highly preferred NETA level 3 or 4 ...

Prism Biotech, Inc

BioPharma Account Rep

Utica, NY · On-site

$85K - $116K/yr

The successful Pharmaceutical Sales Rep hired will have a direct impact on the execution of our ... Responsible for using our internal systems to work through call planning and record call activity

Prism Biotech

BioPharma Account Rep

Utica, NY · On-site

$65 - $85/hr

The successful Pharmaceutical Sales Rep hired will have a direct impact on the execution of our ... Responsible for using our internal systems to work through call planning and record call activity

New

Prism Biotech

BioPharma Account Rep

Utica, NY · On-site

$85K - $116K/yr

The successful Pharmaceutical Sales Rep hired will have a direct impact on the execution of our ... Responsible for using our internal systems to work through call planning and record call activity

Red Clover HR

Managing Director

Fayetteville, NY · On-site

$200K - $300K/yr

Managing Director Department: Operations Employment Type: Full Time Location: New York Compensation: $200,000 - $300,000 / year Description Tarisio is the leading international venue for fine ...

Chick-fil-A

Operations Director

East Syracuse, NY

$23 - $30/hr

As an Operations Director, you will work directly with the local Owner/Operator to execute our business strategy. You will lead a team of talented Directors and leaders, driving results while ...

Crouse Community Center

Unit Helpers

Morrisville, NY · On-site

$16/hr

Answers call bells as directed * Provides a safe, pleasant and clean environment for the residents at mealtime * Cleans and washes wheelchairs as directed Requirements REQUIRED KNOWLEDGE, SKILLS, AND ...

Crouse-Community Center Inc

Unit Helpers

Morrisville, NY · On-site

$16 - $16.50/hr

Answers call bells as directed * Provides a safe, pleasant and clean environment for the residents at mealtime * Cleans and washes wheelchairs as directed Requirements: REQUIRED KNOWLEDGE, SKILLS ...

Crouse-Community Center Inc

Unit Helpers

Morrisville, NY · On-site

$16 - $16.50/hr

Answers call bells as directed * Provides a safe, pleasant and clean environment for the residents at mealtime * Cleans and washes wheelchairs as directed Requirements REQUIRED KNOWLEDGE, SKILLS, AND ...

JBF Stainless

Director of Operations

Frankfort, NY · On-site

$95K - $125K/yr

Direct reports: Floor / Manufacturing Manager, Project Manager, HR (outsourced), Accounting (outsourced), Quality Control Manager. Compensation: $95,000 - $125,000 annually, commensurate with ...

JBF Stainless

Director of Operations

Frankfort, NY · On-site

$95K - $125K/yr

Direct reports: Floor / Manufacturing Manager, Project Manager, HR (outsourced), Accounting (outsourced), Quality Control Manager. Compensation: $95,000 - $125,000 annually, commensurate with ...

JBF Stainless

Director of Operations

Frankfort, NY · On-site

$95K - $125K/yr

Job Summary The Director of Operations is the senior operational leader of the JBF Stainless Steel facility. This role owns all plant operations including production, safety, quality, maintenance ...

Kris-Tech Wire

Director of Operations

Rome, NY · On-site

Director of Operations Position Summary: The ERP Production Lead is a key member of the Operations Team who will be responsible for assisting team members with daily operational tasks as well as ...

CiresiMorek

Director of Operations

Utica, NY · On-site

The Director of Operations will lead high-performing teams, strengthen operational performance, and ensure alignment with customer expectations and business goals through a results-driven leadership ...

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Showing results 21-40

All JobsCall Center JobsCall Center Director JobsCall Center Director Jobs in Rome, NY

Call Center Director information

See Rome, NY salary details

$41.7K

$97.5K

$151.5K

How much do call center director jobs pay per year?

As of Sep 3, 2026, the average yearly pay for call center director in Rome, NY is $97,531.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,800.00 and $113,600.00 per year, depending on experience, location, and employer.

What does a call center director do?

Call center directors oversee operations in a remote customer service facility. In this role, your job duties include the management of all call center staff and ensure they maintain the company's expectations on production levels. You hire new call center agents, assess the performance of existing employees, and plan training and professional development courses. Depending on the company, you may also be responsible for developing operational strategies and business policies, as well as making decisions about communication equipment and software for call center operations. Other duties include managing the call center budget, allocating resources, and coordinating with clients or third-party service providers when necessary.

What does a call center director do?

A Call Center Director oversees the operations and performance of a call center, ensuring that customer service standards are met and organizational goals are achieved. They manage teams of supervisors and agents, develop strategies to optimize efficiency, and implement policies to improve customer satisfaction. Additionally, Call Center Directors are responsible for budgeting, staffing, training, and using data analytics to monitor key performance indicators. Their role is crucial in maintaining high-quality service and driving continuous improvement within the call center.

What are the key skills and qualifications needed to thrive as a call center director?

A Call Center Director needs strong leadership, operational management experience, and a background in business administration or a related field. Familiarity with call center software (such as CRM and workforce management tools) and certifications like Six Sigma or PMP are commonly expected. Excellent communication, problem-solving, and motivational skills help drive team performance and employee engagement. These capabilities are vital for ensuring efficient operations, high customer satisfaction, and continuous process improvement in a dynamic environment.

What are some common challenges faced by call center directors, and how can they be addressed?

Call Center Directors often face challenges such as managing high employee turnover, maintaining service quality during peak periods, and adapting to rapidly changing technologies. Addressing these issues involves fostering a positive work culture, implementing effective training programs, and investing in up-to-date call center software. Additionally, strong communication with team leaders and regular performance reviews can help identify areas for improvement and keep teams aligned with organizational goals.

What is the difference between Call Center Director vs Call Center Manager?

AspectCall Center DirectorCall Center Manager
ResponsibilitiesOversees multiple call centers, develops strategic goals, manages budgets, and aligns operations with company objectives.Manages daily call center operations, supervises staff, and ensures customer service standards are met.
Required CredentialsBachelor's degree, experience in call center operations, leadership skills.Bachelor's degree or relevant experience, strong communication skills.
Work EnvironmentExecutive offices, strategic planning sessions, high-level meetings.Call center floor, team supervision, staff training.

The main difference between a Call Center Director and a Call Center Manager lies in scope and strategic focus. The Director oversees multiple centers and sets organizational goals, while the Manager handles daily operations and team supervision. Both roles require similar credentials and are vital in delivering excellent customer service within the call center industry.

Why do people quit call center directors?

Call center directors often leave their roles due to high stress, long working hours, and pressure to meet performance targets. Additionally, limited career advancement opportunities and organizational changes can contribute to turnover among individuals in this position.
More about Call Center Director jobs

What are the most commonly searched types of Call Center jobs in Rome, NY?

The most popular types of Call Center jobs in Rome, NY are:

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For Call Center Director jobs in Rome, NY, the most frequently searched job titles are:

What job categories do people searching Call Center Director jobs in Rome, NY look for?

The top searched job categories for Call Center Director jobs in Rome, NY are:

What cities near Rome, NY are hiring for Call Center Director jobs?

Cities near Rome, NY with the most Call Center Director job openings:

Call Center Director jobs near you
Infographic showing various Call Center Director job openings in Rome, NY as of August 2026, with employment types broken down into 2% As Needed, 77% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $97,531 per year, or $46.9 per hour.

Director of Operations

Atwell, LLC

Atwell, NY • On-site

Full-time

Re-posted 3 days ago

Atwell rating

8.7

Company rating: 8.7 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

80th of 451 rated engineering

Job description

Job Description

  • Lead and direct overall field operations for assigned offices, regions, or business units to ensure safe, consistent, and profitable project execution.
  • Develop and implement operational strategies, standards, and processes that improve performance, accountability, quality, and client satisfaction.
  • Provide leadership, coaching, and direction to field supervisors, technicians, project leads, and operations support personnel.
  • Oversee workforce planning, scheduling, and resource allocation to ensure qualified personnel and equipment are available to support project demands.
  • Ensure projects are executed in accordance with company standards, contractual requirements, NETA expectations, applicable safety requirements, budget targets, and project schedules.
  • Partner with management and project teams to monitor project progress, labor utilization, change orders, cost performance, reporting status, and client communication.
  • Establish expectations for timely project kickoff, scope confirmation, scheduling coordination, site access planning, and written follow-up with clients and trade partners.
  • Drive a strong safety culture by ensuring Pre-Task Plans, Job Hazard Analysis checklists, vehicle inspections, field office safety requirements, and site documentation are completed and maintained.
  • Ensure test equipment, tools, fleet assets, and field resources are properly maintained, inspected, repaired, replaced, and assigned to support operational needs.
  • Support financial performance by reviewing project progress, labor efficiency, invoicing inputs, budget variances, and opportunities to improve profitability.
  • Collaborate with sales and client-facing teams to identify operational risks, resolve client concerns, support pull-through work, and strengthen customer relationships.
  • Ensure final reports, project data, documentation, and closeout requirements are completed accurately, submitted on time, and stored in the appropriate company systems.
  • Lead employee development efforts including training plans, performance feedback, evaluations, succession planning, and corrective action recommendations when appropriate.
  • Participate in recruiting, interviewing, onboarding, and retention efforts to build a qualified and scalable operations team.
  • Report operational performance, resource needs, business risks, and improvement opportunities to executive leadership and recommend actions to support company growth.

Qualifications

Experience in a Data Center environment highly preferred

NETA level 3 or 4 certification highly preferred

Disclaimer 

While AI tools may support your application process, this role is built on human talent. Your judgment, experience, and character matter most, so we encourage you to showcase what makes you uniquely you.

Atwell does not accept unsolicited resumes from any 3rd party agencies. No fee will be paid to 3rd parties who submit unsolicited resumes to any Atwell employee. Resumes from approved vendors must be specifically requested by Atwell and approved by the Atwell Talent Acquisition Team.

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