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Call Center Director Jobs in Rome, NY (NOW HIRING)

Lthc

Utilization Management Services Rep I

Utica, NY · On-site

$16.25 - $22.25/hr

Assists Medical Directors with scheduling Fair Hearings. * Assists with coordinating Grievance and ... Call center experience preferred, not required. * Strong analytical and problem-solving skills.

Lthc

Utilization Management Services Rep I

Utica, NY

$16.25 - $22.25/hr

Assists Medical Directors with scheduling Fair Hearings. * Assists with coordinating Grievance and ... Call center experience preferred, not required. * Strong analytical and problem-solving skills.

Kapsch TrafficCom AG

System Operator I

Utica, NY · On-site

$22/hr

... Director. Minimum Qualifications Education and Experience: * Associate degree or higher; OR ... Customer service call center experience * Management experience Desired Qualifications It is ...

Kapsch TrafficCom

System Operator I

Utica, NY · On-site

$22/hr

... Director. Minimum Qualifications Education and Experience: * Associate degree or higher; OR ... Customer service call center experience * Management experience Desired Qualifications It is ...

Camping World

Fixed Operations Director

Cicero, NY · On-site

$95K - $145K/yr

As the Fixed Operations Director you will be responsible for delivering the highest level of customer satisfaction and profitability at our growing Service Center. You will support and manage the ...

Sunnyside Care Center

CNA

East Syracuse, NY

$24.97/hr

Since 1972, Sunnyside Care Center has been a trusted part of our community. Providing Short-term ... Call us at 315-627-7200. We can't wait to have you be a member of the Sunnyside team! CNA ...

Atwell, LLC

Director of Operations

Atwell, NY

* Lead and direct overall field operations for assigned offices, regions, or business units to ensure ... Qualifications Experience in a Data Center environment highly preferred NETA level 3 or 4 ...

Prism Biotech, Inc

BioPharma Account Rep

Utica, NY · On-site

$85K - $116K/yr

The successful Pharmaceutical Sales Rep hired will have a direct impact on the execution of our ... Responsible for using our internal systems to work through call planning and record call activity

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Showing results 21-40

All JobsCall Center JobsCall Center Director JobsCall Center Director Jobs in Rome, NY

Call Center Director information

See Rome, NY salary details

$41.7K

$97.5K

$151.5K

How much do call center director jobs pay per year?

As of Aug 11, 2026, the average yearly pay for call center director in Rome, NY is $97,531.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,800.00 and $113,600.00 per year, depending on experience, location, and employer.

Why do people quit call center directors?

Call center directors often leave their roles due to high stress, long working hours, and pressure to meet performance targets. Additionally, limited career advancement opportunities and organizational changes can contribute to turnover among individuals in this position.

What are the key skills and qualifications needed to thrive as a call center director?

A Call Center Director needs strong leadership, operational management experience, and a background in business administration or a related field. Familiarity with call center software (such as CRM and workforce management tools) and certifications like Six Sigma or PMP are commonly expected. Excellent communication, problem-solving, and motivational skills help drive team performance and employee engagement. These capabilities are vital for ensuring efficient operations, high customer satisfaction, and continuous process improvement in a dynamic environment.

What is the difference between Call Center Director vs Call Center Manager?

AspectCall Center DirectorCall Center Manager
ResponsibilitiesOversees multiple call centers, develops strategic goals, manages budgets, and aligns operations with company objectives.Manages daily call center operations, supervises staff, and ensures customer service standards are met.
Required CredentialsBachelor's degree, experience in call center operations, leadership skills.Bachelor's degree or relevant experience, strong communication skills.
Work EnvironmentExecutive offices, strategic planning sessions, high-level meetings.Call center floor, team supervision, staff training.

The main difference between a Call Center Director and a Call Center Manager lies in scope and strategic focus. The Director oversees multiple centers and sets organizational goals, while the Manager handles daily operations and team supervision. Both roles require similar credentials and are vital in delivering excellent customer service within the call center industry.

What does a call center director do?

Call center directors oversee operations in a remote customer service facility. In this role, your job duties include the management of all call center staff and ensure they maintain the company's expectations on production levels. You hire new call center agents, assess the performance of existing employees, and plan training and professional development courses. Depending on the company, you may also be responsible for developing operational strategies and business policies, as well as making decisions about communication equipment and software for call center operations. Other duties include managing the call center budget, allocating resources, and coordinating with clients or third-party service providers when necessary.

What does a call center director do?

A Call Center Director oversees the operations and performance of a call center, ensuring that customer service standards are met and organizational goals are achieved. They manage teams of supervisors and agents, develop strategies to optimize efficiency, and implement policies to improve customer satisfaction. Additionally, Call Center Directors are responsible for budgeting, staffing, training, and using data analytics to monitor key performance indicators. Their role is crucial in maintaining high-quality service and driving continuous improvement within the call center.

What are some common challenges faced by call center directors, and how can they be addressed?

Call Center Directors often face challenges such as managing high employee turnover, maintaining service quality during peak periods, and adapting to rapidly changing technologies. Addressing these issues involves fostering a positive work culture, implementing effective training programs, and investing in up-to-date call center software. Additionally, strong communication with team leaders and regular performance reviews can help identify areas for improvement and keep teams aligned with organizational goals.
More about Call Center Director jobs
What are the most commonly searched types of Call Center jobs in Rome, NY? The most popular types of Call Center jobs in Rome, NY are:
What are popular job titles related to Call Center Director jobs in Rome, NY? For Call Center Director jobs in Rome, NY, the most frequently searched job titles are:
What job categories do people searching Call Center Director jobs in Rome, NY look for? The top searched job categories for Call Center Director jobs in Rome, NY are:
What cities near Rome, NY are hiring for Call Center Director jobs? Cities near Rome, NY with the most Call Center Director job openings:
Call Center Director jobs near you
Infographic showing various Call Center Director job openings in Rome, NY as of August 2026, with employment types broken down into 71% Full Time, and 29% Part Time. Highlights an 100% In-person job distribution, with an average salary of $97,531 per year, or $46.9 per hour.

Client Support Rep, PSC - Full Time - Days

Mohawk Valley Health Systems

Utica, NY • On-site

$18 - $24/hr

Full-time

Re-posted 6 days ago

Job description

Job Summary
The Client Support Representative is responsible for providing high-quality service to hospital clients, physicians and staff in a high-stress environment. Coordinates responsibilities for the hospital laboratory customer service unit. Works cooperatively with a wide variety of customers, vendors, and internal staff, including patients, laboratory technicians, phlebotomy and billing staff, as well as other section supervisors within the laboratory department. Provides oversight, training and work assignments for call center and specimen transport employees. Under the direction of the Director of Laboratory Services and Laboratory Administration.
Core Job Responsibilities
  • Acts as a laboratory receptionist. Greets patients and visitors, answers telephone, places calls, relays messages, and give pre-test information to patients.
  • Ensures the availability of adequate supplies for office printers and arranges service or maintenance as needed.
  • Answers a high volume of calls promptly with minimal transfers. Handles dispatch for courier services.
  • Performs registration and test ordering by obtaining patient demographics and insurance information. Schedules phlebotomist(s) to do draws on a daily basis.
  • Collaborates with the Outreach Supervisor and Outreach Manager when new business is added to ensure that all keys for lockboxes are added to the key sets for laboratory fleet vehicles. Ensures that MVHS/SEMC Lockboxes have appropriate labeling (logo stickers and biohazard stickers). Maintains open communication with the new business site and outreach supervisor/manager.
  • Assigns and prioritizes courier routes and logs information as appropriate for the location. Ensures that all documentation from dispatch log and pickup slips is complete and filled out accurately by couriers.
  • Responds promptly to urgent/STAT requests. Applies knowledge of specimen and test requirements when answering customer inquiries.
  • The client support representative is expected to have adequate knowledge on test/specimen requirements to better understand turnaround times and STAT pickup urgency requests and knowledge of testing equipment/collection supplies to know what items offices are requesting with asking for supplies or have questions regarding supplies when they are received.
  • Monitors accurate result report routing by utilizing LIS monitoring function. Submits necessary IT tickets to make provider record changes as necessary.
  • Monitor and resolve Epic work queues for their location. Obtains any required information in a timely manner.
  • Performs related duties as assigned.

Education/Experience Requirements
REQUIRED:
  • High school diploma or equivalent.
  • Customer service experience.
  • Knowledge of MS Word, Excel and email.

PREFERRED:
  • Prior experience in a clinical laboratory.

Licensure/Certification Requirements
REQUIRED:
  • Valid and current NYS driver's license.

Disclaimer
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Job Details
Req Id 97994
Department CLINICAL LABORATORY
Shift Days
Shift Hours Worked 8.50
FTE 1
Work Schedule HRLY NON-UNION
Employee Status A1 - Full-Time
Union Non-Union
Pay Range $18-$24 Per Hour

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