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Call Center Operations Manager Jobs in Rome, NY (NOW HIRING)

Tidal Basin Holdco, LLC

CX Engineer

Utica, NY · On-site +1

In-depth understanding in Call Center operations including technologies and data management. * Demonstrated Project Management experience. * Ability to manage program budgets, create meaningful ...

Kapsch TrafficCom AG

System Operator I

Utica, NY · On-site

$22/hr

TMC operations experience * CCTV monitoring for: * Federal/state/city government agencies * State gaming commissions * Alarm/security companies * Customer service call center experience * Management ...

Kapsch TrafficCom

System Operator I

Utica, NY

$22/hr

TMC operations experience * CCTV monitoring for: * Federal/state/city government agencies * State gaming commissions * Alarm/security companies * Customer service call center experience * Management ...

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Rome, NY

Call Center Operations Manager information

See Rome, NY salary details

$29.8K

$69.8K

$128.3K

How much do call center operations manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for call center operations manager in Rome, NY is $69,768.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,700.00 and $86,200.00 per year, depending on experience, location, and employer.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.
What job categories do people searching Call Center Operations Manager jobs in Rome, NY look for? The top searched job categories for Call Center Operations Manager jobs in Rome, NY are:
What cities near Rome, NY are hiring for Call Center Operations Manager jobs? Cities near Rome, NY with the most Call Center Operations Manager job openings:
Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Rome, NY as of August 2026, with employment types broken down into 83% Full Time, 13% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $69,768 per year, or $33.5 per hour.

Practice Manager - Utica GYN

Community Memorial Hospital

Utica, NY • On-site

$65K/yr

Full-time

Re-posted 5 days ago

Job description

Responsibilities and Duties:
  • Directs day to day operations of assigned practice(s) to include ongoing review and evaluation of operational issues. Recommends measures to improve performance and increase efficiency in the office including policy, budget and other practice related issues.
  • Financial management includes collaborating with the SDO and the Patient Access & Coding Supervisor regarding budgeting, net revenue growth, expense management, billing, coding and contract negotiation.
  • Human Resource management includes collaborating with the SDO, Director of Human Resources regarding hiring, orientation, compensation, benefits, employee relations and compliance.
  • Strategic planning and marketing management includes collaborating with the SDO, CMO and Marketing Coordinator- to include promoting practice and physicians in an effective manner to the public and referral sources and identifying new revenue streams.
  • Information management includes collaborating with the Information Technology Dept. on computer hardware & software, server administration, data management, database design & implementation, network security, contract information technology services, telephone systems and contract transcription services.
  • Risk management includes collaborating with the SDO, CMO and Corporate Compliance Coordinator, to include corporate liability protection, physician malpractice, OSHA & CLIA compliance issues, patient safety, HIPAA compliance and patient satisfaction.
  • Professional responsibility to include knowledge & leadership skills, ethical standards, staff motivation, staff & continuing education. Initiates and facilitates staff meetings. Attends educational seminars and activities, which benefit the practices.
  • Oversees clinical nursing care in collaboration with CMO and PHM Nurse, ensuring compliance with established regulations and standards including quality assurance, confidentiality, and medical record documentation.
  • Provides direct supervision to nurses and subordinate staff in conjunction with CMO and SDO, ensuring appropriate assessment and treatment of patient health. Serves as key problem-solving resource for staff on patient issues. Studies patient needs/trends and suggests solutions to ongoing patient care problems.
  • Oversees with CMO and PHM Nurse on development and implementation of nursing department's mission, goals, policies, procedures, budget quality assurance plan, and work standards.
  • Collaborates with Quality to compiles/analyzes data on patient outcomes, quality assurance results, budget/goal achievement, and performance/productivity and prepares reports for administration.
  • Collaborates with SDO and Emergency Management Director to participate in planning related to emergency/disaster responses.
  • Works with clinical point of care nurse in each department/site to accurately monitor all clinical logs for accuracy.
  • Studies patient needs/trends, analyzes patient flow problems, and suggests solutions to patient care problems.
  • Works collaboratively with other departments that impact family health center operations.
  • Completes reception and call center staff competencies and updates.
  • Participates in medical practice planning related to clinic and emergency/disaster response system.
  • Ensures that offices/departments are staffed appropriately.
  • Performs other duties as assigned.

Job Requirements:
  • BS or BA in Health Services Administration
  • Five years of medical office experience including three years in a supervisor/management capacity, in the healthcare industry preferred

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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