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Call Center Operations Manager Jobs in Reston, VA

ARS

Outbound Call Center Sales Manager

Springfield, VA

$120K - $140K/yr

This is a high-volume, performance-driven call center operation--not a traditional customer service center. The ideal candidate has successfully managed outbound dialing teams, understands phone ...

Abtaba

Center Operations Manager

Fairfax, VA · On-site

$27 - $29/hr

Clinic Operations Manager Fairfax, Virginia Full-Time | On-Site Hourly Range: $27 - $29/Hour WHO WE ARE Above & Beyond ABA Therapy is a rapidly growing, founder‐led organization providing ...

Abtaba

Center Operations Manager

Fairfax, VA · On-site

$27 - $29/hr

Clinic Operations Manager Fairfax, Virginia Full-Time | On-Site Hourly Range: $27 - $29/Hour WHO WE ARE Above & Beyond ABA Therapy is a rapidly growing, founder‐led organization providing ...

ActioNet

Call Center Manager

Washington, DC · On-site

ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the ... You will ensure cohesiveness between all Tiers and manage the day-to-day operations of services ...

ActioNet

Call Center Manager

Washington, DC · On-site

ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the ... You will ensure cohesiveness between all Tiers and manage the day-to-day operations of services ...

ActioNet

Call Center Manager |

Washington, DC · On-site

Call Center Manager ActioNet has an opportunity for a Call Center Manager requiring a Public Trust ... You will ensure cohesiveness between all Tiers and manage the day-to-day operations of services ...

ActioNet

Call Center Manager |

Washington, DC · On-site

Call Center Manager ActioNet has an opportunity for a Call Center Manager requiring a Public Trust ... You will ensure cohesiveness between all Tiers and manage the day-to-day operations of services ...

ActioNet

Call Center Manager |

Washington, DC · On-site

Call Center Manager ActioNet has an opportunity for a Call Center Manager requiring a Public Trust ... You will ensure cohesiveness between all Tiers and manage the day-to-day operations of services ...

ActioNet

Call Center Manager |

Washington, DC · On-site

Call Center Manager ActioNet has an opportunity for a Call Center Manager requiring a Public Trust ... You will ensure cohesiveness between all Tiers and manage the day-to-day operations of services ...

ActioNet

Call Center Manager

Washington, DC

You will ensure cohesiveness between all Tiers and manage the day-to-day operations of services ... Ensure Call Center personnel adhere to all Tier 1 SOPs * Ensure satisfactory performance of ...

ActioNet

Call Center (Tier 1) Manager

Rockville, MD · On-site

Position Overview The Call Center (Tier 1) Manager oversees the daily operation of the Enterprise Service Desk, ensuring timely, high-quality support for incidents, service requests, account ...

ActioNet

Call Center Manager

Washington, DC · On-site

You will ensure cohesiveness between all Tiers and manage the day-to-day operations of services ... Ensure Call Center personnel adhere to all Tier 1 SOPs * Ensure satisfactory performance of ...

ActioNet

Call Center Manager

Washington, DC · On-site

You will ensure cohesiveness between all Tiers and manage the day-to-day operations of services ... Ensure Call Center personnel adhere to all Tier 1 SOPs * Ensure satisfactory performance of ...

ActioNet

Call Center Manager

Washington, DC · On-site

You will ensure cohesiveness between all Tiers and manage the day-to-day operations of services ... Ensure Call Center personnel adhere to all Tier 1 SOPs * Ensure satisfactory performance of ...

ActioNet, Inc.

Call Center Manager

Washington, DC · On-site

You will ensure cohesiveness between all Tiers and manage the day-to-day operations of services ... Ensure Call Center personnel adhere to all Tier 1 SOPs * Ensure satisfactory performance of ...

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Showing results 21-40

All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Reston, VA

Call Center Operations Manager information

See Reston, VA salary details

$32.8K

$76.7K

$141K

How much do call center operations manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for call center operations manager in Reston, VA is $76,661.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,600.00 and $94,700.00 per year, depending on experience, location, and employer.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.
What are popular job titles related to Call Center Operations Manager jobs in Reston, VA? For Call Center Operations Manager jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Call Center Operations Manager jobs in Reston, VA look for? The top searched job categories for Call Center Operations Manager jobs in Reston, VA are:
What cities near Reston, VA are hiring for Call Center Operations Manager jobs? Cities near Reston, VA with the most Call Center Operations Manager job openings:
Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Reston, VA as of August 2026, with employment types broken down into 83% Full Time, 14% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $76,661 per year, or $36.9 per hour.

Outbound Call Center Sales Manager

ARS-Rescue Rooter

Springfield, VA • On-site

$120K - $140K/yr

Full-time

Posted 15 days ago

Job description

Overview

Pay: $120,000 – $140,000 per year
Bonus: Eligible to participate in the Annual Corporate Bonus Plan
Location: Springfield, VA

Join American Residential Services (ARS), the nation’s largest provider of residential HVAC, plumbing, and electrical services, with more than 7,000 team members and over 45 years of delivering trusted home comfort solutions.

We are seeking an experienced Outbound Call Center Sales Manager to lead and develop a high-performing team in Springfield, VA. This leader will oversee approximately 12–20 outbound representatives responsible for converting warm customer leads into scheduled appointments and revenue opportunities.

This is a high-volume, performance-driven call center operation—not a traditional customer service center. The ideal candidate has successfully managed outbound dialing teams, understands phone-based sales, and knows how to use coaching, call analytics, and disciplined follow-up strategies to improve contact, conversion, and appointment-setting results.

What We Offer
  • Competitive base salary plus annual corporate bonus opportunity
  • Weekly pay via direct deposit
  • Insurance available after 31 days, including low-cost medical plans
  • Dental, vision, HSA/FSA
  • 401(k) with company match
  • 13 days PTO plus 8 paid holidays
  • Company-paid life insurance
  • Career advancement opportunities within a national service organization
  • Strong leadership support and established infrastructure

Responsibilities

What You’ll Do
  • Lead, develop, and manage an outbound call center sales team of approximately 12–20 representatives
  • Drive high-volume outbound dialing to warm leads, including unsold opportunities, previous customers, aged leads, and other qualified customer lists
  • Establish clear expectations for dialing activity, contact rates, conversion rates, appointments booked, revenue generated, and overall sales productivity
  • Coach representatives on phone sales techniques, objection handling, urgency creation, value positioning, and closing for the appointment
  • Monitor live and recorded calls and provide timely, actionable coaching
  • Use call center reporting, CRM data, and performance dashboards to identify trends and improve results
  • Develop outbound calling strategies, lead segmentation, follow-up cadences, and targeted sales campaigns
  • Hold representatives accountable through daily performance management, call reviews, scorecards, and one-on-one coaching
  • Manage scheduling and staffing to maximize lead coverage, contact rates, and productivity
  • Recruit, train, onboard, and develop new outbound sales representatives
  • Partner with sales and operations leadership to align outbound campaigns with capacity and revenue goals
  • Build a competitive, energetic, and accountable sales culture focused on measurable results
  • Continuously improve scripts, workflows, dialing strategies, and call center processes

Qualifications

  • Required experience managing a high-volume outbound call center or outbound phone-sales team
  • Proven success leading representatives responsible for outbound dialing, warm-lead conversion, appointment setting, or telephone sales
  • Strong understanding of call center performance metrics, including dialing activity, contact rate, conversion rate, appointments set, show rate, and revenue
  • Experience using call monitoring, scorecards, reporting, and performance data to coach and improve results
  • Demonstrated ability to develop sales representatives and hold teams accountable to daily and monthly goals
  • Experience creating or improving outbound scripts, lead follow-up strategies, and dialing campaigns
  • Strong leadership, communication, organizational, and problem-solving skills
  • Comfortable working in a fast-paced, metric-driven, and highly accountable sales environment
  • Proficiency with CRM systems, call center platforms, dialers, and reporting tools
  • Residential home services, appointment-setting, rehash, or lead-conversion experience is preferred

This is an opportunity to lead and grow a highly visible outbound sales operation with strong earning potential, executive-level exposure, and the support of a nationally recognized organization.

*This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer.. American Residential Services is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. For more information about how we collect and use personal information, see our privacy policy here: https://www.ars.com/privacy-policy.