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Call Center Operations Manager Jobs in Port Richey, FL

Alphabe Insight Inc

Call Center Representative

Tampa, FL · On-site

$15 - $19/hr

We are seeking a highly motivated and customer-focused Call Center Representative to join our ... Basic computer skills and familiarity with CRM software. Additional Information * Competitive ...

MDS Communications

Call Center Representative

Tampa, FL · Remote

$15 - $16.50/hr

Special Olympics, Habitat for Humanity, CARE, Heifer International, Operation Smile, Project Hope ... The opportunity to advance to management positions, Inbound Donor Services positions, as well as ...

Alphabe Insight Inc

Call Center Representative

Tampa, FL · On-site

$34K - $39K/yr

Skillbridge Academy is seeking a professional and customer-focused Call Center Representative to ... Strong organizational and time management skills. * Ability to multitask and work efficiently in a ...

Ascensus

Bilingual Call Center Representative

Tampa, FL · On-site

$19/hr

All email communications from Ascensus or its hiring managers originate from @ascensus.com or ... Note: For call center roles specifically, it is a requirement to either hardwire your equipment ...

Patient Prism LLC

Call Center Agent

Tampa, FL · On-site

$13 - $15/hr

Strong time management and organizational skills * High school diploma required. A College degree ... call-outs will not be tolerated. Join our team today! Benefit Conditions: ● Full Time Employees ...

Florida Jobs

CALL CENTER SERVICES REPRESENTATIVE II

Tampa, FL · On-site

$14 - $18.25/hr

Call Center Services Representative II This posting will be used to fill Career Service vacancies ... Maintains assigned work responsibilities by taking prompt action on all case management activities.

IDIQ

Call Center Member Advisor

Tampa, FL · On-site

$25K/mo

Manage a high volume of incoming and outgoing calls, while simultaneously navigating internal ... The role also requires constant operation of a computer or other office equipment. The employee may ...

IDIQ

Call Center Member Advisor

Tampa, FL · On-site

$15 - $19/hr

Manage a high volume of incoming and outgoing calls, while simultaneously navigating internal ... The role also requires constant operation of a computer or other office equipment. The employee may ...

IDIQ

Call Center Member Advisor

Tampa, FL · On-site

$15 - $19/hr

Manage a high volume of incoming and outgoing calls, while simultaneously navigating internal ... The role also requires constant operation of a computer or other office equipment. The employee may ...

IDIQ

Call Center Member Advisor

Tampa, FL · On-site

$15 - $19/hr

Manage a high volume of incoming and outgoing calls, while simultaneously navigating internal ... The role also requires constant operation of a computer or other office equipment. The employee may ...

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Port Richey, FL

Call Center Operations Manager information

See Port Richey, FL salary details

$27.9K

$65.3K

$120.1K

How much do call center operations manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for call center operations manager in Port Richey, FL is $65,328.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,500.00 and $80,700.00 per year, depending on experience, location, and employer.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are popular job titles related to Call Center Operations Manager jobs in Port Richey, FL?

For Call Center Operations Manager jobs in Port Richey, FL, the most frequently searched job titles are:

What job categories do people searching Call Center Operations Manager jobs in Port Richey, FL look for?

The top searched job categories for Call Center Operations Manager jobs in Port Richey, FL are:

What cities near Port Richey, FL are hiring for Call Center Operations Manager jobs?

Cities near Port Richey, FL with the most Call Center Operations Manager job openings:

Call Center Operations Manager jobs near you

Call Center Representative

Alphabe Insight Inc

Tampa, FL • On-site

$15 - $19/hr

Full-time

Re-posted 9 days ago

Job description

Company Description
At Consider Posh Pro, we've got a knack for turning dull moments into dazzling opportunities. We're the ones who add a splash of color to the black and white world of sales. How do we do it? Well, it's a bit of magic mixed with a whole lot of hustle.
Job Description
Job Description : We are seeking a highly motivated and customer-focused Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our clients and customers, providing exceptional service and support through various communication channels, including phone, email, and chat.
Responsibilities:
  • Handle inbound and outbound customer calls in a professional and timely manner.
  • Provide accurate information about products, services, and company policies.
  • Resolve customer complaints and issues effectively to ensure satisfaction.
  • Document all interactions and maintain detailed customer records in the database.
  • Follow up on customer inquiries and requests as needed.
  • Collaborate with other team members to improve customer service processes.

Qualifications
Requirements
  • High school diploma or equivalent; higher education is a plus.
  • Excellent verbal and written communication skills.
  • Strong listening and interpersonal skills.
  • Ability to remain calm and professional under pressure.
  • Basic computer skills and familiarity with CRM software.

Additional Information
  • Competitive salary package
  • Opportunities for professional growth and career advancement
  • Collaborative and innovative work environment
  • Skill development through hands-on experience and mentorship
  • Exposure to diverse projects and industry-leading clients

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