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Call Center Operations Manager Jobs in Port Richey, FL

TecTammina

Call Center Manager

Tampa, FL · On-site

... years call center support 1+ years NICE call recording applications support 1+ years supporting dialer applications support 1+ years telephony support Working knowledge of Workforce Management ...

Alphabe Insight

Call Center Representative

Tampa, FL · On-site

$34K - $39K/yr

Call Center Representative Skillbridge Academy is seeking a professional and customer-focused Call ... Strong organizational and time management skills. * Ability to multitask and work efficiently in a ...

Alphabe Insight

Call Center Agent

Tampa, FL · On-site

$42K - $46K/yr

Call Center Agent Beloform Craft is a growing company recognized for its commitment to quality ... Ability to multitask and manage time effectively * Attention to detail and problem-solving ...

ValorVIP

Call Center Representative

Tampa, FL · On-site

$14.50 - $18.25/hr

... center footprint and operations that extend across multiple countries. We deliver Customer ... Ability to multitask and manage time effectively. * Basic computer literacy and typing skills.

Alphabe Insight Inc

Call Center Agent

Tampa, FL · On-site

$42K - $46K/yr

We are seeking a motivated and professional Call Center Agent to join our team in Tampa, FL. In ... Ability to multitask and manage time effectively * Attention to detail and problem-solving ...

Alphabe Insight Inc

Call Center Representative

Tampa, FL · On-site

$14.50 - $18.25/hr

We are seeking a highly motivated and customer-focused Call Center Representative to join our ... Basic computer skills and familiarity with CRM software. Additional Information * Competitive ...

MDS Communications

Call Center Representative

Tampa, FL · Remote

$15 - $16.50/hr

Special Olympics, Habitat for Humanity, CARE, Heifer International, Operation Smile, Project Hope ... The opportunity to advance to management positions, Inbound Donor Services positions, as well as ...

Limitless East Marketing

Call Center Agent

Tampa, FL

$42K - $46K/yr

We are seeking a motivated and professional Call Center Agent to join our team in Tampa, FL. In ... Ability to multitask and manage time effectively * Attention to detail and problem-solving ...

Consider Posh Pro

Call Center Representative

Tampa, FL

$15 - $19/hr

We are seeking a highly motivated and customer-focused Call Center Representative to join our ... Basic computer skills and familiarity with CRM software. Additional Information * Competitive ...

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Showing results 21-40

All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Port Richey, FL

Call Center Operations Manager information

See Port Richey, FL salary details

$27.9K

$65.3K

$120.1K

How much do call center operations manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for call center operations manager in Port Richey, FL is $65,328.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,500.00 and $80,700.00 per year, depending on experience, location, and employer.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are popular job titles related to Call Center Operations Manager jobs in Port Richey, FL?

For Call Center Operations Manager jobs in Port Richey, FL, the most frequently searched job titles are:

What job categories do people searching Call Center Operations Manager jobs in Port Richey, FL look for?

The top searched job categories for Call Center Operations Manager jobs in Port Richey, FL are:

What cities near Port Richey, FL are hiring for Call Center Operations Manager jobs?

Cities near Port Richey, FL with the most Call Center Operations Manager job openings:

Call Center Operations Manager jobs near you

Distribution Center Operations Manager

American Tire Distributors

Tampa, FL • On-site

Full-time

Posted 4 days ago

American Tire Distributors rating

6.6

Company rating: 6.6 out of 10

Based on 44 frontline employees who took The Breakroom Quiz

293rd of 419 rated retail wholesalers

Job description

Are you looking for an opportunity to turn your ambition and your people skills into a rewarding career with an industry leader? Join our team at American Tire Distributors! As the nation's premier tire distributor, ATD's coast-to-coast distribution network provides approximately 80,000 customers across the U.S. and Canada with rapid and frequent delivery of high quality tires, custom wheels and shop supplies.
Position Description:
The Distribution Center Operations Manager oversees and supervises daily operations, focusing on transportation and/or warehouse management. They lead assigned shifts and employees, directly managing warehouse associates and/or drivers. The DC Ops Manager collaborates closely with the General Manager to ensure the facility meets safety, compliance, quality, and delivery goals while coaching and developing their team. Additionally, they contribute to deploying and executing supply chain strategy, driving continuous improvement within the distribution center.
Key Responsibilities
  • Provide leadership and manage the day-to-day activities for warehouse associates and/or delivery associates assigned to different shifts.
  • Onboard and train team members; Coach, motivate, and manage performance
  • Investigate employee relations or performance concerns in a timely manner; implement disciplinary action as needed and in consultation with human resources.
  • Effectively manage team by selecting, recruiting, training, and mentoring employees for development
  • Lead daily huddles at the DC to ensure employees understand work tasks expectations and deliverables along with creating engagement and building the values-based culture
  • Provide leadership support for the DC General Manager
  • Adhere to ATD's quality standards, health and safety, legal compliance, environmental policies, Standard Operating Process deliverables, and general care of duty
Competencies
  • Collaborates - Builds partnerships and works collaboratively with others to meet shared objectives.
  • Communicates effectively - Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
  • Decision quality - Makes good and timely decisions that keep the organization moving forward.
  • Demonstrates self-awareness - Uses a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
  • Develops talent - Develops people to meet both their career goals and the organization's goals.
  • Drives results - Consistently achieves results, even under tough circumstances.
  • Ensures accountability - Holds self and others accountable to meet commitments.
  • Instills trust - Gains the confidence and trust of others through honesty, integrity, and authenticity.
  • Nimble learning - Learns through experimentation when tackling new problems, using both successes and failures as learning fodder.
  • Optimizes work processes - Knows the most effective and efficient processes to get things done, with a focus on continuous improvement.
  • Plans and aligns - Plans and prioritizes work to meet commitments aligned with organizational goals.

Qualifications
  • High School or GED degree
    • 5 years of related experience including 2-3 years of supervisory experience preferred

Skills
  • Action Planning 3
  • Adaptive Mindset 3
  • Data Collection and Analysis 3
  • Planning and Organizing 3
  • Inventory Management 3
  • Work Scheduling 3
  • Review and Reporting 4
  • Policy and procedures 3
  • Traffic and Vehicle Planning 2
Physical Demands/Working Conditions
Physical Demands Category: Warehouse
Physical Demands/Work Environment/Travel Requirements:
• Physical demands: While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance, stoop, kneel, crouch or crawl; talk, hear, taste and/or smell; the employee must occasionally lift products weighing up to approximately 50 pounds. Handling of tires (e.g., rolling, destacking, team lifting) greater than approximately 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
• Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.
• Travel required: 5% of the time
Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.
Build a challenging and rewarding career with us!
American Tire Distributors is an Equal Opportunity Employer and Drug Free Workplace
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