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Call Center Manager Jobs in Port Richey, FL (NOW HIRING)

TecTammina

Call Center Manager

Tampa, FL · On-site

... years call center support 1+ years NICE call recording applications support 1+ years supporting dialer applications support 1+ years telephony support Working knowledge of Workforce Management ...

Lincare

Call Center Supervisor

Clearwater, FL · On-site

... call center and individual quality and productivity goals in accordance with established objectives ... Provides guidance and leadership skills to Sales Specialists and assist with management and ...

MCI

Call Center Collections Manager

Tampa, FL · On-site

We are seeking a Collections Manager who will be responsible for overseeing and managing the collections operations within the call center environment. Your role involves leading a team of ...

Luxury Bath Technologies

Call Center Agent

Dunedin, FL · On-site

$25/hr

Call Center Representative Luxury Bath of Tampa Bay Palm Harbor, FL $25.00 per hour Luxury Bath of ... Enter and update customer information in the CRM * Confirm appointments for canvassers and sales ...

Luxury Bath Technologies

Call Center Agent

Clearwater, FL · On-site

$25/hr

Call Center Representative Luxury Bath of Tampa Bay Palm Harbor, FL $25.00 per hour Luxury Bath of ... Enter and update customer information in the CRM * Confirm appointments for canvassers and sales ...

Luxury Bath Technologies

Call Center Agent

Tampa, FL · On-site

$25/hr

Call Center Representative Luxury Bath of Tampa Bay Palm Harbor, FL $25.00 per hour Luxury Bath of ... Enter and update customer information in the CRM * Confirm appointments for canvassers and sales ...

Luxury Bath Technologies

Call Center Agent

Tampa, FL · On-site

$25/hr

Call Center Representative Luxury Bath of Tampa Bay Palm Harbor, FL $25.00 per hour Luxury Bath of ... Enter and update customer information in the CRM * Confirm appointments for canvassers and sales ...

Luxury Bath Technologies

Call Center Agent

Clearwater, FL · On-site

$25/hr

Call Center Representative Luxury Bath of Tampa Bay Palm Harbor, FL $25.00 per hour Luxury Bath of ... Enter and update customer information in the CRM * Confirm appointments for canvassers and sales ...

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Call Center Manager information

See Port Richey, FL salary details

$26.2K

$56.6K

$97.1K

How much do call center manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for call center manager in Port Richey, FL is $56,592.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,600.00 and $66,500.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Port Richey, FL?

The most popular types of Call Center jobs in Port Richey, FL are:

What job categories do people searching Call Center Manager jobs in Port Richey, FL look for?

The top searched job categories for Call Center Manager jobs in Port Richey, FL are:

What cities near Port Richey, FL are hiring for Call Center Manager jobs?

Cities near Port Richey, FL with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Port Richey, FL as of August 2026, with employment types broken down into 83% Full Time, 15% Part Time, and 2% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $56,592 per year, or $27.2 per hour.

Call Center Manager

Tampa, FL • On-site

TecTammina
IT Services • 201 - 500 employees
Learn more about TecTamminaexternal

Contractor

Re-posted 14 hours ago

Job description

Company Description

Tech Tammina LLC

Job Description

3+ years call center support 

1+ years NICE call recording applications support

1+ years supporting dialer applications support

1+ years telephony support

Working knowledge of Workforce Management application

1+ years SQL/Oracle database support

Demonstrated experience in a production/support environment with functional experience in change and incident management 

Proven experience administering Windows and UNIX based operating systems 

Basic knowledge of networking technology 

Demonstrated superior written and verbal skills, along with the ability to effectively interact with all levels of the organization including both internal and external customers 

Ability to work collaboratively in a team environment and operate effectively in stressful situations 

Proven ability to take the lead in learning tools and processes and promotes effective use of technology to solve business problems; provides mentorship to peers in the same 

Proven experience developing proactive processes designed to alert/eliminate issues before they escalate in priority or business impact 

Qualifications

Application support for Telephony (ECCS applications) 

Interface directly with the clients and vendors to troubleshoot issues. 

Acknowledge, troubleshoot, resolve, escalate and determine root cause for Service Center tickets within SLA

Change releases (ITSM)- Perform documented plans for system changes, upgrades, installations and outages and follow all change management guidelines

Monitor/Develop proactive processes designed to alert/eliminate issues before they escalate in priority or business impact

Complete end-user access requests and other work requests according to service level guidelines

Identify areas where efficiencies can be gained using proactive approach through collection and analysis of metrics

Additional Information

Share the Profiles to mahesh(@)techtammina(dot)com

Contact: 703-349-1004

Job Type: Contract to Hire

Eligibility: EAD Green Card/Green Card/US Citizens

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