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Call Center Operations Manager Jobs in Port Richey, FL

Elevare Branding

Call Center Representative

Tampa, FL · On-site

$14.50 - $18.25/hr

  • Medical

  • Dental

  • Vision

  • PTO

This entry-level position is ideal for individuals looking to build a career in customer service, call center operations, and client support within a structured and team-oriented environment.

Nexxaworks

Call Center Representative

Tampa, FL · On-site

$14.50 - $18.25/hr

  • Medical

  • Dental

  • Vision

  • PTO

This entry-level position is ideal for individuals looking to build a career in customer service, call center operations, and client support within a structured and team-oriented environment.

New

OctaPharma Plasma

Center Operations Manager I

Dunedin, FL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Center Operations Manager I This Is What You'll Do: * Responsible for providing feedback for comprehensive employee performance evaluations, performance improvement plans, individual development ...

Octapharma Plasma

Center Operations Manager I

Dunedin, FL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Center Operations Manager I This Is What You'll Do: * Responsible for providing feedback for comprehensive employee performance evaluations, performance improvement plans, individual development ...

General Call Center | Full-Time

Call Center Representative

Tampa, FL · On-site

$14.50 - $18.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... center footprint and operations that extend across multiple countries. We deliver Customer ... Ability to multitask and manage time effectively. * Basic computer literacy and typing skills.

Lincare

Call Center Supervisor

Clearwater, FL

... call center and individual quality and productivity goals in accordance with established objectives ... manages individual projects and contributes to other operational initiatives outside of team ...

KG Call Center

Trainer (Limited Service)

Tampa, FL · On-site

$26.31/hr

Kenific Group Call Center Operations (KGCCO) is a government contracting company and we operate a high-volume call center in Tampa, FL. We are looking for a motivated and enthusiastic trainer to ...

New

KG Call Center

Trainer (Limited Service)

Tampa, FL · On-site

$26.31/hr

Kenific Group Call Center Operations (KGCCO) is a government contracting company and we operate a high-volume call center in Tampa, FL. We are looking for a motivated and enthusiastic trainer to ...

New

KG Call Center

Trainer (Limited Service)

Tampa, FL

Kenific Group Call Center Operations (KGCCO) is a government contracting company and we operate a high-volume call center in Tampa, FL. We are looking for a motivated and enthusiastic trainer to ...

New

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Port Richey, FL

Call Center Operations Manager information

See Port Richey, FL salary details

$27.9K

$65.3K

$120.1K

How much do call center operations manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for call center operations manager in Port Richey, FL is $65,328.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,500.00 and $80,700.00 per year, depending on experience, location, and employer.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are popular job titles related to Call Center Operations Manager jobs in Port Richey, FL?

For Call Center Operations Manager jobs in Port Richey, FL, the most frequently searched job titles are:

What job categories do people searching Call Center Operations Manager jobs in Port Richey, FL look for?

The top searched job categories for Call Center Operations Manager jobs in Port Richey, FL are:

What cities near Port Richey, FL are hiring for Call Center Operations Manager jobs?

Cities near Port Richey, FL with the most Call Center Operations Manager job openings:

Call Center Operations Manager jobs near you

Operations Supervisor (Limited Service)

KG Call Center

Tampa, FL • On-site

$49K/yr

Temporary

Posted 3 days ago

New

Job description

Operations Supervisor for High Volume Call Center (Limited Service)
Are you looking for a leadership position? Do you have call center experience? Do you want to help employees reach their full potential? If so, Kenific Group Call Center Operations (KGCCO) is looking for you to be a Limited-Service Operations Supervisor in our Tampa Call Center!
Company Overview
KGCCO is a government contracting company and we operate a high-volume call center in Tampa, FL. Our team assists thousands of Americans in navigating complex healthcare insurance plans offered through the Federal Marketplace and Medicare. We are looking for motivated, hardworking, and enthusiastic supervisors to manage customer service representatives (CSRs), and we have multiple positions available now!
PLEASE NOTE: These positions are seasonal and are estimated to last from September through January, during the Open Enrollment Period (OEP) for Marketplace insurance.
Responsibilities
  • You will be part of a team supporting a contract with the Centers for Medicare & Medicaid Services, and will work with the Supervisors, Operations Managers, Site Director, and other contract management to provide the highest levels of customer service to our clients and our customers.
  • You will exhibit high-quality work standards and professional behavior at all times, while serving as a role model for your team.
  • You will be responsible for supervising, developing, and coaching your CSRs to help them meet our team's productivity, quality, attendance, adherence, and timeliness goals.
  • You will be required to listen to a minimum number of calls for each of your CSRs each month and provide coaching and feedback based on the calls.
  • You will complete and deliver performance appraisals for your team, and coach CSRs in areas identified as needing attention.
  • You will enforce call center and corporate policies and procedures.
  • You will participate in calibration sessions for the purpose of keeping current on quality changes.
  • You will be required to take a minimum of one hour of phone calls per month and may log in to the telephone queues more frequently during high call volume and/or all-hands status.
  • You may participate in the interview process and make recommendations for hiring call center staff.
  • You may be asked to perform other duties not listed here within the scope of your supervisory responsibilities.

Position Requirements
  • Previous call center experience as a CSR is required.
  • 6 months of supervisory or leadership experience is desired.
  • Bachelor's degree or equivalent work experience preferred.
  • Minimum of 2 years of customer service, leadership, and team interaction skills are required.
  • Ability to communicate effectively in English, both verbally and in writing.
  • Ability to exercise good judgment, make independent decisions, and proactively solve problems.
  • Must be organized and have strong time management skills, as well as experience with the Microsoft Office suite, particularly Excel.
  • Basic math skills are required.
  • Ability to maintain schedule flexibility to respond to business needs, with potential shift changes assigned if needed.
  • Ability to interact with all levels of project team, from CSRs to corporate management.
  • Strong analytical and organizational skills.
  • Bilingual (Spanish) language skills are highly desired.

Location
  • The position is onsite at our Tampa call center, 5701 E. Hillsborough Avenue, Suite 1300, Tampa, FL 33610 (located near the Hard Rock Casino).
  • Remote work is not available for this position.

Schedule
  • Our call center is open from 8:00AM to 10:00PM, Monday through Friday, with extended operating hours during peak season. Your shift will be assigned for a portion of that daily schedule, based on operational needs.
  • Several openings are for shifts beginning at 1:30PM.
  • For external candidates, training for this position will begin Tuesday, September 8, 2026 and will run for approximately 8 weeks during the hours of 8:00AM to 4:30PM.
  • For internal candidates, training for this position will begin Monday, September 28, 2026 and will run for approximately 4 weeks during the hours of 8:00AM to 4:30PM.
  • Upon completion of the training, you will begin working your regularly assigned schedule.

Background
  • You must be able to pass a standard background check, including criminal and credit checks.

We are proud to offer our employees a quality compensation and benefits package.
Kenific Group Important Information
As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our Talent Team at or by phone (571) 363-4020.
This company uses E-Verify to confirm each employee's work authorization. For more information, .

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