Call Center Operations Manager Jobs in Port Richey, FL

Temporary Recruiter for High-Volume Call Center

Are you looking for a recruiting position? Do you have experience with high-volume hiring? Do you want to help people find a customer service role they love? If so, Kenific Group Call Center Operations (KGCCO) is looking for you to be a Temporary Recruiter for our Tampa Call Center!

Company Overview

At KGCCO, our team assists thousands of Americans in navigating complex healthcare insurance plans offered through the Federal Marketplace and Medicare. KGCCO is a division of a government contracting company based in the Washington, D.C. area, with employees located across the U.S. In addition to our contact center in Tampa, we provide services including information technology and program management to federal customers like the Departments of Defense and Homeland Security, the U.S. Army, the U.S. Coast Guard, and Defense Logistics Agency.

Position Description

KGCCO is seeking a motivated and enthusiastic temporary recruiter to assist in staffing a call center supporting a federal agency contract. This position, located in Tampa, FL (near the Hard Rock Casino), is an excellent opportunity for an individual looking to gain recruiting experience in a high-volume setting. The right candidate will have a strong sense of responsibility and the ability to see the bigger picture while proving their ability to work independently. This candidate will also be able to adapt quickly and effectively to changing workload requirements.

Position Responsibilities

• Assist in hiring 800+ customer service representatives for a high-volume call center.

• Take ownership of the candidate experience including assessing candidates' skills compared to the job requirement, scheduling and conducting interviews, reviewing assessment results, making hiring recommendations for candidates, sending electronic offer letters, initiating background checks, and responding to candidate emails/calls.

• Work closely with recruiting team to develop a robust candidate pipeline from a variety of sourcing methods.

• Assist with job fairs, meet and greet events, hiring events, and onboarding days in Tampa, FL.

• Gain comprehensive knowledge of the call center operations to better inform candidates about job opportunities.

• Provide feedback to recruiting, HR, operations, and management teams regarding recruiting progress.

Position Requirements

• Results-oriented and customer-service focused candidate with strong organizational and communication skills.

• Comfortable working in a fast-paced and deadline-driven environment.

• Experienced in building networks to find qualified active/passive candidates.

• Strong knowledge of MS Office, including Word, Excel, SharePoint, and Outlook.

• Excellent oral and written communication skills.

• Bilingual (Spanish) skills are a plus but not required.

• Strong attention to detail and accuracy, with the ability to handle multiple tasks efficiently and effectively.

• Previous call center recruiting experience preferred.

• College degree is a plus but not required.

• Previous experience utilizing an applicant tracking system (ATS), such as iSolved iHire, experience is a plus but not required.

Location

Hybrid position based in Tampa, FL. Call center address is 5701 E. Hillsborough Avenue, Suite 1300, Tampa, FL 33610. Time will be split between remote work and in-person attendance at recruiting events. Recruiting events include job fairs, meet and greet events, hiring events, and onboarding days.

Pay

• This is a temporary salaried position and benefits are included.

• The salary range for this position is $50,000 - $55,000. This is not a guarantee of compensation or salary. Salary will be set based on experience, geographic location and contractual requirements and could fall outside of this range.

Length of Assignment

This position has a targeted start date of June 22, 2026, and is expected to continue through December 11, 2026. The end date may change, depending on project requirements and staffing numbers.

Work Schedule

The candidate must be flexible with schedule availability, especially during prime-time recruiting hours, which may include weekends. The targeted work schedule will be between the hours of 8:30am - 5:00pm Monday through Friday.

Training at the start of the contract position will be scheduled for 8:30am - 5:00pm Monday through Friday with the first few days onsite in Tampa and the remaining training conducted mostly virtually. The targeted schedule above will begin upon completion of training.

Background

Candidates must be able to pass a standard background check, including criminal and credit checks.

Kenific Group Important Information

All qualified applicants will be considered for employment without regard to disability, status as a protected veteran, or any other status protected by applicable federal, state, local, or international law.