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Call Center Operations Manager Jobs in O Fallon, IL

BJC

Call Center Rep (PT Evenings)

Saint Louis, MO · On-site

$15.50 - $19.50/hr

Call Center Rep Barnes-Jewish Hospital needs you! Join the Telecommunications department as a Call ... resources to help you manage your physical, emotional, social and financial well-being.

BJC HealthCare

Call Center Rep (PT Evenings)

Saint Louis, MO · On-site

$14.50 - $18/hr

... resources to help you manage your physical, emotional, social and financial well-being ... Role Purpose Responsible for providing call center services by assisting internal and external ...

caleres

Consumer Care Call Agent

Saint Louis, MO · On-site

$14 - $18.50/hr

Accurately and thoroughly document customer interactions and transactions in the CRM system * Adherence excellence: Follow established call center guidelines, procedures, and scripts to ensure ...

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Showing results 21-40

All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in O'Fallon, IL

Call Center Operations Manager information

See O Fallon, IL salary details

$29.4K

$68.7K

$126.4K

How much do call center operations manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for call center operations manager in O'Fallon, IL is $68,736.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,000.00 and $84,900.00 per year, depending on experience, location, and employer.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What job categories do people searching Call Center Operations Manager jobs in O'Fallon, IL look for?

The top searched job categories for Call Center Operations Manager jobs in O'Fallon, IL are:

What cities near O'Fallon, IL are hiring for Call Center Operations Manager jobs?

Cities near O'Fallon, IL with the most Call Center Operations Manager job openings:

Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in O'Fallon, IL as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $68,736 per year, or $33 per hour.

Call Center Rep (PT Evenings)

BJC

Saint Louis, MO • On-site

$15.50 - $19.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 24 days ago

BJC Healthcare rating

7.5

Company rating: 7.5 out of 10

Based on 229 frontline employees who took The Breakroom Quiz

191st of 891 rated healthcare providers

Job description

Call Center Rep

Barnes-Jewish Hospital needs you! Join the Telecommunications department as a Call Center Rep on our flagship academic campus! Learning and growing are a part of the normal workday at Barnes-Jewish Hospital. Come join our team!

Schedule:

  • 27.5 hours per week
  • 3:30p-9p
  • Must work every other weekend (Sat & Sun)
  • Mandatory Overtime Required
  • Holiday rotation
  • Must be able to train/work Days, Evenings and Overnights.

Come thrive with BJC HealthCare!

Overview

Barnes-Jewish Hospital at Washington University Medical Center is the largest hospital in Missouri and is ranked as one of the nation's top hospitals by U.S. News & World Report. Barnes-Jewish Hospital's staff is composed of full-time academic faculty and community physicians of Washington University School of Medicine, supported by a house staff of residents, interns, fellows and other medical professionals. Recognizing its excellence in nursing care, Barnes-Jewish Hospital was the first adult hospital in Missouri to be certified as a Magnet Hospital by the American Nurses Credentialing Center.

The Barnes Jewish Hospital Operator Services department consists of professional friendly Customer Service Personnel, Operators, Leads, Coordinator and Supervisor. It is the role of the Operator Service department to provide professional, courteous, fast and friendly customer service. It is our role to service the patient, family and entire BJH community by ensuring they are able to reach, their family, friends and staff members. The Operator Services department serves as the connection between the patient, family and staff for general information as well as emergent information/situations.

Role Purpose

Responsible for providing call center services by assisting internal and external callers in a professional and courteous manner.

Responsibilities
  • Answers and directs all inquiries from patients, visitors, physicians and staff to appropriate locations using an online database and printed directories.
  • Answers incoming calls according to department guidelines.
  • Provides paging service.
  • Provides clerical duties, organizes and maintains records.
  • Ensures customers receive exceptional service through consistent performance, answering, directing and paging according to the customers request.
Minimum Requirements

Education

  • High School Diploma or GED

Experience

  • <2 years

Supervisor Experience

  • No Experience
Preferred Requirements

Experience

  • 2-5 years
Benefits and Legal Statement

BJC Total Rewards

At BJC we're committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

  • Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
  • Disability insurance* paid for by BJC
  • Annual 4% BJC Automatic Retirement Contribution
  • 401(k) plan with BJC match
  • Tuition Assistance available on first day
  • BJC Institute for Learning and Development
  • Health Care and Dependent Care Flexible Spending Accounts
  • Paid Time Off benefit combines vacation, sick days, holidays and personal time
  • Adoption assistance

*Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer

What BJC Healthcare employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About BJC Healthcare

Sourced by ZipRecruiter

BJC Healthcare, situated in Saint Louis, MO, US, is one of the largest healthcare organizations in the United States. Launched in 1993, BJC encompasses 15 hospitals and multiple health service organizations covering the metropolitan St. Louis area, mid-Missouri and Southern Illinois. This healthcare titan's services cover a vast field, from community health and wellness, to pediatric care, to advanced specialty care. BJC is well-known for its two nationally recognized hospitals, Barnes-Jewish Hospital and St. Louis Children's Hospital, both affiliated with Washington University School of Medicine. Its mission revolves around improving the health and well-being of the communities it serves through leadership, education, innovation, and excellence in medicine.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Saint Louis, MO, US

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