Call Center Operations Manager Jobs in Hoover, AL

Required Qualifications

• 2 years Auto and/or HD Parts experience
• 2 years Inventory Experience
• 2 years Computer Experience
• 24-hour Availability
• Valid Driver’s License with 2 years driving experience

Preferred Qualifications

• 5 years Supervisory experience
• Customer Service Experience
• Attention to Detail
• Detailed experience in utilizing Inventory /Point-of-Sale application to manage inventory
• Warehousing or Distribution experience
• Experience monitoring performance reports
• Experience with hiring processes
• ASE Certification

Some Essential Functions include:

Provide quality customer service to include but not limited to the following:
• Administration of contract.
• Assess problems and concerns with client management, shop, and customer personnel.
• Work in conjunction with customer locations to assist in parts availability, information, and request of items thru transfer process.
• Review and familiarize self with Approved Commodities List, Policy & Procedures Manuals.
• Research parts procurement utilizing publications, and equipment manuals and provide past sales research as requested.
• Contact vendors for pricing and placement of orders, answer questions regarding availability of parts.
• Work with customers to ensure correct items are being procured when necessary.
• Answer all messages phone\e-mail in a timely fashion.
• Assist in reviewing all requisition forms to ensure they meet P&P requirements.
• Monitor and analyze Service Level Reports.
• Monitor purchases at all sites for compliance of Approved Commodities List as well as obtaining best pricing.
• Provide training as required.

Inventory Management
• Review various reports to maintain accuracy and inventory levels at all locations.
• Review and submit weekly Cyclic Counts to Inventory Manager.
• Perform Wall to Wall inventories at all locations and assist in other districts if necessary.
• Research and perform inventory adjustments.
• Review min max levels, stock sources and primary vendor requirements to maintain proper stocking levels.
• Meet with customer representatives to discuss future requirements.
• Review sales to ensure stocking requirements are being met.
• Monitor processing of vendor invoices and invoicing paperwork of customer.
Report Review
• Utilizing the Microsoft Dynamics NAV system generate and review various reports as outlined in daily, weekly, and monthly guidelines.
• Generate and review SLA failures for all locations making stocking suggestions based on min max review.
• Review Accounting issue report for all locations and assist in resolution.
• Produce and submit back up for credit card purchases.
• Review +\- 20% purchase report.
• Review weekly manager’s report and take appropriate actions.
• Review, correct and submit to Customer for approval; the monthly reconcile difference report.

Other Requirements
• Perform monthly site visits using established check list and report to Regional Manager.
• Review and submit timesheets to include monitoring Customer emergency overtime.
• Investigate and resolve personnel issues.
• Hire and terminate in accordance with policies.
• Complete and submit new hire paperwork.
• Provide orientation, employee requirements for Customer and schedule training.
• Assist with delivery and pick-ups.
• Provide 24-hour support to Customer.
• Investigate product complaints.
• Supervise all district employees while monitoring all job description activities.
• Assist with project research and provide findings.
• Attend meetings with contractor and\or Customer as required.
• Document all levels of discipline; administer discipline in accordance with company guidelines.
• Assist store managers as needed.
• Disperse all communications between customer corporate and district employees as directed.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to lift, bend, stoop, reach, and climb. Must be able to lift to 30 pounds unassisted. Must be able to stand for up to 8 hours per day and overtime as required.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Working conditions are normal for a logistics/distribution center/warehouse environment including exposure to changing building temperatures.