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Call Center Operations Manager Jobs in Grand Prairie, TX

MCI

Senior Call Center Operations Lead

Addison, TX · On-site

$60 - $80/hr

MCI, a leader in tech-enabled business services, is hiring an Experienced Client Services Manager ... contact center. The ideal candidate will oversee key performance indicators and service-level ...

New

VRC Investigations

Call Center Representative

Denton, TX · On-site

$16 - $17/hr

... and operational needs for multi-state regions. As a key member of the VRC team, the research ... The call center research assistant will complete tasks with other team members under management ...

MCI Careers

Call Center Representative

Dallas, TX · On-site

$15.75 - $19.75/hr

Ability to multitask and manage time effectively. * Basic computer literacy and typing skills ... center footprint and operations that extend across multiple countries. We deliver Customer ...

Inceed

Call Center Representative

Irving, TX · On-site

$15.25 - $19.25/hr

Ability to manage multiple customer calls efficiently * Professional, customer-focused approach ... Call Center Representative opportunity, please submit your resume for consideration. Our client ...

MCI Careers

Call Center Representative

Dallas, TX

$7.25 - $14/hr

... center footprint and operations that extend across multiple countries. We deliver Customer ... Document all customer interactions in the CRM system. * Follow communication scripts and standard ...

bestway

Call Center Supervisor

Richardson, TX

$18 - $20/hr

... operational integrity by working charged-off accounts of stores with excessive charge-offs ... The Call Center Supervisor is required to embrace and represent the Bestway's Bring It Values!

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Showing results 21-40

All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Grand Prairie, TX

Call Center Operations Manager information

See Grand Prairie, TX salary details

$29.8K

$69.7K

$128.3K

How much do call center operations manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for call center operations manager in Grand Prairie, TX is $69,749.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,700.00 and $86,100.00 per year, depending on experience, location, and employer.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What are popular job titles related to Call Center Operations Manager jobs in Grand Prairie, TX?

For Call Center Operations Manager jobs in Grand Prairie, TX, the most frequently searched job titles are:

What job categories do people searching Call Center Operations Manager jobs in Grand Prairie, TX look for?

The top searched job categories for Call Center Operations Manager jobs in Grand Prairie, TX are:

What cities near Grand Prairie, TX are hiring for Call Center Operations Manager jobs?

Cities near Grand Prairie, TX with the most Call Center Operations Manager job openings:

Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Grand Prairie, TX as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, 2% Contract, and 1% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $69,749 per year, or $33.5 per hour.

Call Center Manager

Serenity Mental Health Centers

Farmers Branch, TX • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Want to Make a Difference for Others as a Leader in Healthcare? Welcome to Serenity.

If you've ever thought about a career in healthcare but didn't know where to start — this is your sign. Serenity Healthcare is redefining what mental wellness looks and feels like.

No Healthcare Experience? We've Got You.

We're not hiring for medical know-how — we're hiring leaders. If you can motivate a team, hit goals, and keep things running smoothly, you'll thrive here. Bring your people skills and drive — we'll teach you the rest.

The Role: Call Center Manager | Las Colinas, TX

As Call Center Manager, you'll lead Serenity's patient support team of 100+ reps. You'll provide daily guidance, boost team performance, and streamline operations using practical strategy and data-driven decisions.

What You'll Be Doing:

  • Supervise and coach call center team to deliver top-tier patient service
  • Improve call center metrics while ensuring quality patient interactions
  • Monitor and analyze call center performance data to drive continuous improvement
  • Create and maintain standard operating procedures for patient communication
  • Lead training initiatives on healthcare regulations and company policies
  • Collaborate with clinical teams to ensure seamless patient care coordination
  • Manage schedules to ensure coverage across all time zones
  • Handle escalated patient concerns with empathy and resolution focus
  • Ensure HIPAA compliance and patient confidentiality in all interactions

What You Need:

  • 7+ years of call center management experience, healthcare setting strongly preferred
  • Solid working knowledge of Workforce Management systems and practices
  • Excellence in developing and motivating customer service teams
  • Data-driven approach to performance management and process improvement
  • Track record of improving customer satisfaction metrics and team performance
  • Crisis management experience and ability to handle sensitive situations
  • Experience with healthcare scheduling systems and EMR platforms a plus
  • Strong understanding of HIPAA regulations and healthcare compliance requirements

Why You'll Love Working at Serenity:

  • Competitive pay based on experience
  • Luxe-level benefits: We cover 90% of medical, dental & vision
  • 401(k) – because your future deserves self-care too
  • 10 PTO days (15 days after first year) + 10 paid holidays to rest, reset, and recharge
  • Employee Referral Program
  • Opportunity for advancement and professional development

Who We Are:

Using advanced medical devices recently released to market, Serenity Healthcare gives our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we help patients take back their lives with a revolutionary technological approach to healthcare.

Serenity Healthcare is an equal opportunity employer – if you're qualified, you're welcome here. This position is contingent on successfully completing a criminal background check and drug screen upon hire.

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