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Call Center Operations Manager Jobs in Georgetown, TX

Contact Center Systems Manager

Austin, TX · On-site

$100K - $120K/yr

... our call center operations. In this role, you'll serve as the subject matter expert for our call ... Manage dialing strategies and campaign performance to improve productivity and connect rates

Call Center Agent

Killeen, TX · On-site

$13.50 - $17.75/hr

... center footprint and operations that extend across multiple countries. We deliver Customer ... Escalate customer issues to the appropriate staff and managers for resolution as needed. * Attend ...

Director of Operations

Copperas Cove, TX · On-site

$80K - $120K/yr

Complete understanding of call center operations, vendor management, operating procedures, and performance metrics; strong knowledge of CRM, call center software tools, and cloud-based telephony.

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Customer Service Sales Supervisor I work closely with the Operations Manager, ensuring the overall ...

Director of Operations

Copperas Cove, TX · On-site

$80K - $120K/yr

Complete understanding of call center operations, vendor management, operating procedures, and performance metrics; strong knowledge of CRM, call center software tools, and cloud-based telephony.

... operations that extend across multiple countries. We deliver Customer Experience (CX), Business ... Manage metrics, performance criteria, policies and procedures to improve call center productivity ...

... operations that extend across multiple countries. We deliver Customer Experience (CX), Business ... Manage metrics, performance criteria, policies and procedures to improve call center productivity ...

Call Center Representative

Killeen, TX · On-site

$14.50 - $18.25/hr

Ability to multitask and manage time effectively. * Basic computer literacy and typing skills ... center footprint and operations that extend across multiple countries. We deliver Customer ...

... operations that extend across multiple countries. We deliver Customer Experience (CX), Business ... Manage metrics, performance criteria, policies and procedures to improve call center productivity ...

Showing results 21-40

Call Center Operations Manager information

See Georgetown, TX salary details

$29.3K

$68.5K

$125.9K

How much do call center operations manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for call center operations manager in Georgetown, TX is $68,465.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,800.00 and $84,600.00 per year, depending on experience, location, and employer.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What job categories do people searching Call Center Operations Manager jobs in Georgetown, TX look for?

The top searched job categories for Call Center Operations Manager jobs in Georgetown, TX are:

What cities near Georgetown, TX are hiring for Call Center Operations Manager jobs?

Cities near Georgetown, TX with the most Call Center Operations Manager job openings:

Infographic showing various Call Center Operations Manager job openings in Georgetown, TX as of June 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $68,465 per year, or $32.9 per hour.

Contact Center Systems Manager

DaBella

Austin, TX • On-site

$100K - $120K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago


DaBella rating

6.0

Company rating: 6.0 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

39th of 55 rated home improvement suppliers and fitters


Job description

Location: Austin, TX - We are looking for Local Applicants Only
Schedule: Monday-Friday | 8:00 AM-5:00 PM ( Occasional on-call and after-hours support may be required based on business needs)
Work Arrangement: Fully On-Site ( Up to 25% travel may be required )
Compensation: $100,000-$120,000 annually
About the Role
We are seeking an experienced Call Center Systems Manager to oversee and optimize the technology that powers our call center operations. In this role, you'll serve as the subject matter expert for our call center platforms, primarily Five9, while ensuring seamless integration with systems such as Salesforce and other enterprise applications.
You'll partner closely with Call Center Leadership, IT, Data Analytics, and Enterprise Applications teams to improve workflows, enhance user experience, and drive operational performance. This role is ideal for someone who enjoys blending technical expertise with cross-functional collaboration and problem-solving.
What You'll Do
  • Lead administration and optimization of call center platforms, primarily Five9
  • Configure and maintain IVRs, call routing, queues, campaigns, SMS/chat channels, and communication workflows
  • Manage dialing strategies and campaign performance to improve productivity and connect rates
  • Monitor system performance and troubleshoot issues to ensure reliable operation
  • Administer user access, permissions, and platform configurations
  • Support integrations between Five9, Salesforce, and other enterprise systems
  • Partner with stakeholders to identify opportunities for process improvements and enhanced user experience
  • Collaborate with data teams to develop reporting and dashboards for call center performance metrics
  • Create documentation, SOPs, and training materials
  • Mentor junior administrators and support team members
  • Ensure compliance with security, privacy, and operational standards

Qualifications
  • 5+ years of experience administering and managing call center platforms
  • Experience with Five9 or similar CCaaS platforms
  • Strong understanding of call routing, IVR configurations, campaign management, and real-time monitoring
  • Working knowledge of Salesforce or comparable CRM systems
  • Experience supporting high-volume call center environments
  • Strong troubleshooting, analytical, and organizational skills
  • Ability to collaborate effectively across technical and business teams

Preferred:
  • Leadership, supervisory, or team lead experience
  • Five9 or other CCaaS certifications
  • Experience with Salesforce Service Cloud
  • Experience with workforce management and analytics tools
  • Familiarity with platforms such as Genesys, NICE InContact, Talkdesk, or CallRail
  • Strong documentation and training experience

Benefits & Perks:
  • Medical, Dental, Vision, HSA, Life Insurance, Disability Coverage, and Pet Insurance
  • 401(k), Employee Assistance Program (EAP), UHC Rewards, Rally Health, and One Pass Select
  • Paid professional development, leadership training, and relocation opportunities nationwide
  • 80 hours of PTO, 6 paid holidays, and Volunteer Paid Time Off (VPTO)

For more information, please visit DaBella.us
DaBella is a values-focused company that works for people who want to work to help others create value. The kind of company people want to work with and work for. We do it differently than most.
Change is constant, but our values remain steadfast: We Lead, We Care, We Grow.
#INDCORPORATE

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