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Call Center Operations Manager Jobs in Canton, GA

All email communications from Ascensus or its hiring managers originate from @ascensus.com or ... Note: For call center roles specifically, it is a requirement to either hardwire your equipment ...

Video Interviewing: As part of our Call Center hiring efforts, we're using a video screening ... All email communications from Ascensus or its hiring managers originate from @ascensus.com or ...

Data Center Manager, DCO

Atlanta, GA ยท On-site

$160K/yr

Manage a team that maintains cloud infrastructure for global data center operations. AWS is looking ... call leader - Manage and improve the workflows and through-put for data centers operations ...

Data Center Manager, DCO

Atlanta, GA ยท On-site

$160K/yr

Manage a team that maintains cloud infrastructure for global data center operations. AWS is looking ... call leader - Manage and improve the workflows and through-put for data centers operations ...

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Banking Call Center Specialist (Direct Hire)

Alpharetta, GA ยท On-site

$20/hr

  • Medical

  • Dental

  • Vision

The ideal candidate understands banking operations, compliance, and customer expectations within a ... Accurately document interactions in internal systems Required: * 1+ year call center experience in ...

As our Senior Data Center Operations Engineer, your main mission is to own day-to-day operations ... Manage Capacity: Track and forecast rack utilization, power consumption, cooling capacity, and ...

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Market Center Operations

Atlanta, GA ยท On-site

$45K - $55K/yr

  • Medical

  • Dental

  • Vision

  • Life

Join Keller Williams Realty The Rawls Group as a Market Center Operations and Elevate Your Career ... Managing administrative tasks, maintaining financial records, providing top-tier customer service ...

Showing results 41-60

Call Center Operations Manager information

See Canton, GA salary details

$29.7K

$69.6K

$127.9K

How much do call center operations manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for call center operations manager in Canton, GA is $69,574.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,600.00 and $85,900.00 per year, depending on experience, location, and employer.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What job categories do people searching Call Center Operations Manager jobs in Canton, GA look for?

The top searched job categories for Call Center Operations Manager jobs in Canton, GA are:

What cities near Canton, GA are hiring for Call Center Operations Manager jobs?

Cities near Canton, GA with the most Call Center Operations Manager job openings:

Infographic showing various Call Center Operations Manager job openings in Canton, GA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, 2% Temporary, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $69,574 per year, or $33.4 per hour.

Call Center Representative - Bilingual Spanish

A Smile 4 U

Alpharetta, GA โ€ข On-site

Other

Medical, Dental, Vision, PTO

Re-posted 13 days ago


Job description

Call Center Representative - Bilingual Spanish

Location: Alpharetta, GA

Job Type: Full-Time

Schedule: Monday-Friday, 8:00 AM-5:00 PM

About Us: We're excited to welcome a positive, upbeat, friendly, and motivated full-time Bilingual Call Center Representative to our growing team; who is passionate about helping others and thrives in a fast-paced environment. A Smile 4U is a privately owned dental practice with locations in Cartersville, Dalton, Decatur, East Point, and Hiram. We offer a wide range of services under one roof, including general dentistry, pediatric dentistry, and oral surgery. Serving both pediatric and adult patients, we are committed to delivering a positive and memorable experience for every patient.

The Ideal Candidate: Compassionate, detail-oriented, and adaptable Comfortable in a fast-paced, team-driven office Can-do attitude

Key Responsibilities: Answer incoming calls and emails promptly and professionally Make daily outbound calls to schedule patient appointments per clinic protocols Document all call interactions according to standard operating procedures Assist in resolving customer complaints with the support of the Customer Service Manager Enter new patient information into the practice management system Update existing patient records

Required Qualifications: Bilingual in Spanish Previous customer service, call center experience is a plus Strong interpersonal, communication and organizational skills Customer service oriented with a professional demeanor Reliable, organized and collaborative team player

Benefits: Medical, Dental, and Optical Insurance (available after 90 days for full-time team members) Employee discount Paid Time Off (PTO) and Paid Holidays Opportunities for professional growth Dental experience is highly preferred Pay is based on experience Are you willing to consent to a background check including a criminal record check, employment, and education verification?