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Call Center Operations Manager Jobs in Duluth, GA

Nelson Exteriors

Call Center Manager

Marietta, GA · On-site

Nelson Exteriors Call Center Manager "We kindly request you not to call the office, as we are unable to accommodate all inquiries. If your application is shortlisted, we will reach out to you with ...

Emory Healthcare

Call Center Associate

Atlanta, GA · On-site

Communicate operational concerns or patient-related issues to dietitians or management staff in a ... One (1) year of call center or related customer service experience required. * Demonstrated skills ...

Emory Healthcare

Call Center Associate

Tucker, GA · On-site

Communicate operational concerns or patient-related issues to dietitians or management staff in a ... One (1) year of call center or related customer service experience required. * Demonstrated skills ...

Emory Healthcare

Call Center Associate

Tucker, GA · On-site

Communicate operational concerns or patient-related issues to dietitians or management staff in a ... One (1) year of call center or related customer service experience required. * Demonstrated skills ...

Emory Healthcare

Call Center Associate

Tucker, GA

Communicate operational concerns or patient-related issues to dietitians or management staff in a ... One (1) year of call center or related customer service experience required. * Demonstrated skills ...

Emory Healthcare

Call Center Associate

Tucker, GA · On-site

Communicate operational concerns or patient-related issues to dietitians or management staff in a ... One (1) year of call center or related customer service experience required. * Demonstrated skills ...

Emory Healthcare

Call Center Associate

Tucker, GA

$18 - $21.93/hr

And more The Call Center Associate serves as the primary point of contact for patients and patient ... Communicate operational concerns or patient-related issues to dietitians or management staff in a ...

ProCare Rx

Call Center Supervisor PBM

Gainesville, GA · On-site

$20/hr

Support call center initiatives to improve performance and achieve operational goals. * Complete ... Previous experience within a Pharmacy or Pharmacy Benefit Manager (PBM) preferred but not required.

RemX

Call Center Representative

Atlanta, GA · On-site

$20/hr

Monday to Friday and rotating Saturdays (2-3 per month) * -Hours of operation are 7am-7pm M-F and ... 1 year call center, High volume 100cpd (might consider someone who handled 50+cpd) • Will ...

ProCare Rx

Call Center Supervisor PBM

Gainesville, GA · On-site

$20/hr

Support call center initiatives to improve performance and achieve operational goals. * Complete ... Previous experience within a Pharmacy or Pharmacy Benefit Manager (PBM) - preferred but not ...

Intralot

Call Center Operator

Peachtree Corners, GA · On-site

... operations, tools, methodologies and processes Duties and Responsibilities Under the direct supervision of the Call Center Manager, performs the following duties and responsibilities. Other ...

Ova Technologies

Call Center Agent

Alpharetta, GA · On-site

$14.75 - $19.25/hr

Call Center Agent We are seeking a professional and customer-focused Call Center Agent to handle ... Accurately document customer interactions in CRM or call management systems. * Provide information ...

Intralot

Call Center Operator

Duluth, GA · On-site

... operations, tools, methodologies and processes Duties and Responsibilities Under the direct supervision of the Call Center Manager, performs the following duties and responsibilities. Other ...

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Duluth, GA

Call Center Operations Manager information

See Duluth, GA salary details

$29K

$67.8K

$124.7K

How much do call center operations manager jobs pay per year?

As of Aug 28, 2026, the average yearly pay for call center operations manager in Duluth, GA is $67,824.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,300.00 and $83,800.00 per year, depending on experience, location, and employer.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What are popular job titles related to Call Center Operations Manager jobs in Duluth, GA?

For Call Center Operations Manager jobs in Duluth, GA, the most frequently searched job titles are:

What job categories do people searching Call Center Operations Manager jobs in Duluth, GA look for?

The top searched job categories for Call Center Operations Manager jobs in Duluth, GA are:

What cities near Duluth, GA are hiring for Call Center Operations Manager jobs?

Cities near Duluth, GA with the most Call Center Operations Manager job openings:

Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Duluth, GA as of August 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $67,824 per year, or $32.6 per hour.

Transportation Call Center Contact Agent

Atlanta, GA • On-site

360 IT Professionals
See more jobs at 360 IT Professionalsexternal

$14.50 - $19/hr

Contractor

Re-posted 24 days ago

Job description

Company Description

360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.

Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile. 

Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us.

We make sure that we deliver performance driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change.

Job Description

The Transportation Call Center Contact Agent will work with a team of other Transportation Call Center Contact Agents, under the general supervision of a Transportation Call Center Contact Agent Lead and a Transportation Manager who is responsible overall for the Call Center operations. Depending on the proficiency and level of expertise, the Transportation Call Center Contact Agent may be selected to be part of the level 2 support (within the service desk) to provide expert support to other analysts for critical issues or applications.

Qualifications

3+ years' work experience (minimum) ... 5+ years preferred:

Excellent command on English and Spanish Language

Strong customer service skills and phone etiquette.

Must have clean criminal record with the ability to pass finger-print background check.

Provide support for IT projects-installation of software on machines and mobiles.


Additional Information

Vikas Kumar

vikas.kumar(@)360itpro.com

 

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