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Call Center Operations Manager Jobs in South Fulton, GA

AT&T

Director - Call Center General Manager

Atlanta, GA · On-site

$155K - $233K/yr

Operational Leadership: * * Oversee daily operations ensuring the center meets and exceeds ... Relationship Management * Problem Solving * Emotional Intelligence Our Director - Call Center ...

RemX

Call Center Operations Specialist

Atlanta, GA · On-site

$21 - $24/hr

Partners with Operations, Workforce Management, and Finance to drive efficiency, accuracy, and on-time payments. Key Responsibilities: * Create and maintain daily/weekly/monthly contact center ...

thryvlgbt

Call Center Manager

Atlanta, GA

Call Center We are seeking a highly motivated and experienced Call Center Manager to join our team in Atlanta, GA. The successful candidate will be responsible for managing and leading a team of call ...

Avery Partners

Call Center

Marietta, GA · On-site +1

$18 - $20/hr

Remote Call Center Representative Hybrid Training Fully Remote $18-$20/hour Full-Time | Monday ... Manage a high volume of incoming patient calls with professionalism and empathy Respond to patient ...

Chicken Salad Chick

Call Center

Atlanta, GA

$15.50 - $19.25/hr

Call Center Job Category: POC Operations Requisition Number: CALLC001887 Posted: March 12, 2024 ... Acting as the primary escalation point for Order Management issues, working closely with retail ...

Verida Inc

Call Center Trainer

Villa Rica, GA · On-site

... and operational success. --- Key Responsibilities Training Delivery · Conduct instructor-led ... management, and problem-solving skills. · Proficiency in Microsoft Office Suite (PowerPoint, Word ...

Chicken Salad Chick

Call Center

Atlanta, GA

$15.25 - $19/hr

Acting as the primary escalation point for Order Management issues, working closely with retail ... Requirements * 3-5 years of experience in call center environments, demonstrating proficiency in ...

SSRG Cake, LLC - 07

Call Center

Atlanta, GA

$15.25 - $19/hr

Acting as the primary escalation point for Order Management issues, working closely with retail ... Requirements * 3-5 years of experience in call center environments, demonstrating proficiency in ...

Chicken Salad Chick

Call Center

Atlanta, GA · On-site

$15.25 - $19/hr

Acting as the primary escalation point for Order Management issues, working closely with retail ... Requirements * 3-5 years of experience in call center environments, demonstrating proficiency in ...

Net Commesh

Call Center Representative

Atlanta, GA · On-site

$13.75 - $17.25/hr

Call Center Representative Location: Atlanta, GA Department: Customer Service Job Summary: As a ... Manage a high volume of inbound and outbound calls in a timely manner * Provide accurate ...

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Showing results 1-20

All JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in South Fulton, GA

Call Center Operations Manager information

See South Fulton, GA salary details

$29.9K

$69.9K

$128.5K

How much do call center operations manager jobs pay per year?

As of Jun 9, 2026, the average yearly pay for call center operations manager in South Fulton, GA is $69,873.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,800.00 and $86,300.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Call Center Operations Managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a Call Center Operations Manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a Call Center Operations Manager, and why are they important?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.
What job categories do people searching Call Center Operations Manager jobs in South Fulton, GA look for? The top searched job categories for Call Center Operations Manager jobs in South Fulton, GA are:
What cities near South Fulton, GA are hiring for Call Center Operations Manager jobs? Cities near South Fulton, GA with the most Call Center Operations Manager job openings:
Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in South Fulton, GA as of June 2026, with employment types broken down into 72% Full Time, 6% Part Time, and 22% Contract. Highlights an 78% In-person, and 22% Remote job distribution, with an average salary of $69,873 per year, or $33.6 per hour.
Team Coordinator, Call Center Operations

Team Coordinator, Call Center Operations

Cobb EMC

Marietta, GA

Full-time

Medical, Retirement

Posted 12 days ago

Job description

Team Coordinator, Call Center Operations

Cobb EMC | Powering Communities. Empowering You.

Are you a natural leader who thrives in fast-paced environments and enjoys coaching others to success? Cobb EMC is looking for a driven and customer-focused Team Coordinator, Call Center Operations to help lead our Member Care team and elevate the service experience for our members.

In this role, you’ll be at the center of our call center operations—guiding performance, resolving complex customer needs, and driving continuous improvement. If you’re energized by leadership, problem-solving, and making a real impact, this is your opportunity.

Schedule: Monday-Friday 9am-6pm (Hybrid schedule, 1 day in the office, 4 days remote)

Why Join Cobb EMC?

We invest in our people as much as we invest in our community.

  • 100% Company-Paid Health Insurance Premiums (effective Day 1!)
  • Retirement Security Pension Plan
  • 401(k) with automatic 7% company contribution + additional match
  • Annual Bonus Program
  • Tuition & Certification Reimbursement
  • A workplace that lives its values every day

Learn more about our benefits


What You’ll Do

Lead. Coach. Elevate.

As a Team Coordinator, you’ll play a key role in ensuring our call center runs efficiently while delivering exceptional service.

Team Leadership & Support
  • Coach, mentor, and motivate Member Care Representatives to excel
  • Monitor performance and provide feedback to drive individual and team success
  • Identify training opportunities and support continuous skill development
  • Partner with supervisors and QA to recognize achievements and address gaps
Operational Excellence
  • Oversee daily call center operations and ensure service standards are met
  • Track key performance metrics (AHT, ASA, ABA%) and drive results
  • Assist with workforce coordination, scheduling, and floor supervision
  • Step in during high call volume periods to support the team
Customer Experience
  • Ensure every member interaction is handled professionally and efficiently
  • Resolve complex or escalated customer inquiries with confidence
  • Promote “first-call resolution” to enhance satisfaction and efficiency
Continuous Improvement
  • Analyze processes and recommend improvements to streamline operations
  • Test new procedures and communicate updates clearly to the team
  • Keep leadership informed of trends, risks, and opportunities

What You Bring

Required
  • High School Diploma or equivalent
  • 5+ years of customer service experience in a call center environment
    • Including handling escalated calls or team lead responsibilities
  • Strong communication and interpersonal skills
  • Excellent organization, attention to detail, and decision-making ability
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint)
  • Experience with customer service systems/databases
Preferred
  • Previous supervisory or team leadership experience
What Sets You Apart
  • You lead by example and inspire those around you
  • You stay calm under pressure and solve problems effectively
  • You’re passionate about delivering exceptional customer experiences
  • You’re always looking for ways to improve processes and results
Work Environment
  • May require extended hours, including evenings/weekends during outages
  • Supports critical operations during high-volume periods
Make an Impact

At Cobb EMC, you’re not just supporting a call center—you’re helping power a community. Join a team where your leadership, ideas, and contributions truly matter.

CORE Values:

Put People First

Care, listen and connect. Think team, not self. Respect and value differences. 

Stay Safe

No shortcuts. See the big picture, no tunnel vision. Look out for each other

Innovate

Embrace change. Think big and bold. Be part of the solution. 

Own It

Own your attitude, actions and words. Find a way. No BCD. Never stop learning. 

EOE/Disability/Vets/Drug-Free Workplace

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