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Call Center Operations Manager Jobs in South Fulton, GA

Comsult Connect

Call Center Representative

Atlanta, GA · On-site

$15.50 - $19.25/hr

Call Center Representative Location: Atlanta, GA Department: Customer Service Job Summary: As a ... Manage a high volume of inbound and outbound calls in a timely manner * Provide accurate ...

ExecuSource

Call Center Team Lead

Kennesaw, GA · On-site

$25/hr

Operational Performance & Floor Management * Actively monitor real-time call center performance metrics, using data to drive real-time floor adjustments based on call volume, average handle time ...

Verida Inc

Call Center Trainer - WI

Villa Rica, GA · On-site

... and operational success. --- Key Responsibilities Training Delivery · Conduct instructor-led ... management, and problem-solving skills. · Proficiency in Microsoft Office Suite (PowerPoint, Word ...

Georgia

Call Center Technician

Griffin, GA

$14.25 - $17.75/hr

Knowledge of BANNER and CRM platforms; Must have data entry skills and be able to work flexible ... Operations Support enrollment initiatives, recruitment campaigns, and student engagement efforts ...

AYS

Call Center Agent

Atlanta, GA · On-site

$14.50 - $19/hr

Call Center Agent Location; Remote Job Overview: As a Call Center Agent at AYS Inc, you will be ... management and organizational skills - Ability to work well in a team and independently ...

Serco

Call Center Rep - Temporary

Atlanta, GA · On-site

$15.50 - $19.25/hr

You will be a part of a large team supported by the Operations Manager. Our Ops Manager has over 20 ... As a Call Center Representative, you can expect to: * Receive inbound participant phone calls and ...

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in South Fulton, GA

Call Center Operations Manager information

See South Fulton, GA salary details

$29.9K

$69.9K

$128.5K

How much do call center operations manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for call center operations manager in South Fulton, GA is $69,873.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,800.00 and $86,300.00 per year, depending on experience, location, and employer.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.
What cities near South Fulton, GA are hiring for Call Center Operations Manager jobs? Cities near South Fulton, GA with the most Call Center Operations Manager job openings:
Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in South Fulton, GA as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 17% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $69,873 per year, or $33.6 per hour.

Call Center Representative

Comsult Connect

Atlanta, GA • On-site

$15.50 - $19.25/hr

Other

Re-posted 29 days ago

Job description

Job Title:Call Center Representative
Location: Atlanta, GA
Department: Customer Service
Job Summary:As a Call Center Representative, you will be the front line of our organization's customer service efforts, playing a vital role in ensuring our customers receive exceptional service and support. You will be responsible for handling inbound and outbound calls, addressing customer inquiries, resolving issues, and providing accurate information about our products and services.
Key Responsibilities:
  • Manage a high volume of inbound and outbound calls in a timely manner
  • Provide accurate information in response to customer inquiries
  • Document all call details and interactions in the database
  • Resolve customer issues efficiently and effectively according to company policies
  • Maintain a positive attitude and professional demeanor during all interactions
  • Educate customers about products and services to enhance their experience
Qualifications:
  • High school diploma or equivalent; associate or bachelor's degree preferred
  • Proven experience in a customer service or call center role
  • Excellent verbal and written communication skills
  • Strong problem-solving abilities and a customer-oriented mindset
  • Ability to multitask and manage time effectively in a fast-paced environment
  • Proficient in using computer systems and phone technology

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