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Call Center Manager Jobs in Canton, GA (NOW HIRING)

Stark Exterminators

Call Center Manager

Atlanta, GA · On-site

Position Summary We are looking for an experienced Call Center Manager to lead our customer support operations and help elevate the overall customer experience. This individual will guide and develop ...

Arrow Exterminators

Call Center Manager

Woodstock, GA · On-site

Position Summary We are looking for an experienced Call Center Manager to lead our customer support operations and help elevate the overall customer experience. This individual will guide and develop ...

Arrow Exterminators

Call Center Manager

Woodstock, GA · On-site

Position SummaryWe are looking for an experienced Call Center Manager to lead our customer support operations and help elevate the overall customer experience. This individual will guide and develop ...

New

Stark Exterminators

Call Center Manager

Woodstock, GA

Position Summary We are looking for an experienced Call Center Manager to lead our customer support operations and help elevate the overall customer experience. This individual will guide and develop ...

New

Intralot

Call Center Operator

Peachtree Corners, GA · On-site

One (1) year prior related customer service experience, preferably in a technical call center ... Manages ( inbound/outbound ) phone calls from Lottery retailers Effectively troubleshoot equipment ...

Avery Partners

Call Center

Marietta, GA · On-site

$18 - $20/hr

Call Center Marietta, Georgia, United States Or refer someone Job Openings Call Center Remote Call ... Manage a high volume of incoming patient calls with professionalism and empathy Respond to patient ...

Bank OZK

Assistant Manager-Call Center

Alpharetta, GA · On-site

Job Purpose & Scope Supervises call center support staff and provides guidance to ensure day-to-day operations within assigned Customer Care Center location(s) are managed according to established ...

Bank OZK

Assistant Manager-Call Center

Alpharetta, GA · On-site

Job Purpose & Scope Supervises call center support staff and provides guidance to ensure day-to-day operations within assigned Customer Care Center location(s) are managed according to established ...

RemX

Call Center ~ Financial

Atlanta, GA · On-site

$20/hr

Manage high-volume inbound and outbound calls with professionalism and efficiencyAssist customers with account inquiries, transactions, and service requestsResolve issues and complaints while ...

Ova Technologies

Call Center Agent

Alpharetta, GA · On-site

$14.75 - $19.25/hr

Call Center Agent We are seeking a professional and customer-focused Call Center Agent to handle ... Accurately document customer interactions in CRM or call management systems. * Provide information ...

Chicken Salad Chick

Call Center

Atlanta, GA · On-site

$15.50 - $19.25/hr

Acting as the primary escalation point for Order Management issues, working closely with retail ... Requirements * 3-5 years of experience in call center environments, demonstrating proficiency in ...

Comsult Connect

Call Center Representative

Atlanta, GA · On-site

$15.50 - $19.25/hr

Call Center Representative Location: Atlanta, GA Department: Customer Service Job Summary: As a ... Manage a high volume of inbound and outbound calls in a timely manner * Provide accurate ...

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Canton, GA

Call Center Manager information

See Canton, GA salary details

$27.9K

$60.3K

$103.4K

How much do call center manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for call center manager in Canton, GA is $60,271.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,300.00 and $70,800.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Canton, GA?

The most popular types of Call Center jobs in Canton, GA are:

What are popular job titles related to Call Center Manager jobs in Canton, GA?

For Call Center Manager jobs in Canton, GA, the most frequently searched job titles are:

What job categories do people searching Call Center Manager jobs in Canton, GA look for?

The top searched job categories for Call Center Manager jobs in Canton, GA are:

What cities near Canton, GA are hiring for Call Center Manager jobs?

Cities near Canton, GA with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Canton, GA as of August 2026, with employment types broken down into 81% Full Time, 15% Part Time, 2% Temporary, and 2% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $60,271 per year, or $29 per hour.

Call Center Manager

Stark Exterminators

Atlanta, GA • On-site

Full-time

Posted 10 days ago

Job description

Position Summary

We are looking for an experienced Call Center Manager to lead our customer support operations and help elevate the overall customer experience. This individual will guide and develop the support team while ensuring customers receive timely and effective assistance.
Success in this role requires a leader who enjoys developing people, using data to solve problems, building strong partnerships across the organization, and creating an environment focused on accountability and exceptional service.

ABOUT OUR FAMILY OF BRANDS

We have been a family-owned and operated business since our start in 1964. Over the years, we have grown rapidly, and we now have the privilege of servicing 12 states. To ensure the quality and satisfaction of our customers, we have several offices in each state we are in to offer a more personalized approach to our communities. Ranked by revenue, Atlanta-based Arrow Exterminators is the sixth-largest pest and termite control company in the United States! We instill family values in the company culture to create a welcoming work environment and a successful company. We attribute our success to passionate, highly trained team members who are committed to protecting everyone's quality of life.

As Arrow grows and continues to exceed industry expectations, we are always looking for new talent to bring on board. We know our team has a lot of options and we are humbled that they choose to work with us. That's why we offer competitive compensation, a robust benefits package, and a family-oriented company culture.


What You'll Do
  • Lead, mentor, and develop a high-performing customer support team.
  • Provide ongoing coaching, feedback, and performance support to help employees succeed.
  • Oversee daily operations and ensure the team consistently meets service and performance expectations.
  • Establish and track key performance indicators that support department and organizational goals.
  • Ensure required continuing-education hours, licenses, and regulatory training are completed and properly documented. We would like to proceed with Option 2 please.
  • Analyze reporting, customer trends, and performance data to identify opportunities for improvement.
  • Turn performance data into clear recommendations and action plans.
  • Resolve escalated customer concerns while coaching employees through challenging situations.
  • Take ownership of team performance and hold employees accountable for established expectations.
  • Build strong relationships with operational leadership and cross-functional partners.
  • Improve communication and collaboration between the support center and other departments.
  • Lead the implementation of new technologies, tools, and processes that improve efficiency.
  • Identify opportunities to strengthen workflows and enhance the customer experience.
  • Promote a positive culture focused on ownership, teamwork, and continuous development.
What We're Looking For
  • 3 to 5 years of call center management experience
  • Experience managing, coaching, and developing a customer support team.
  • Strong knowledge of call center operations and performance management.
  • Experience identifying, creating, tracking, and reporting key performance indicators.
  • Strong reporting, data analysis, and problem-solving skills.
  • Experience using customer and operational data to improve service and performance.
  • Proven experience managing customer escalations and delivering effective resolutions.
  • Demonstrated success implementing new technologies, systems, or process improvements.
  • Excellent communication and relationship-building skills across departments.
  • Advanced Microsoft Office skills, particularly Excel.
  • Strong organization, prioritization, and time-management skills.
  • Ability to work independently and take ownership of department performance.

ARE YOU READY TO JOIN OUR TEAM?


If you feel that you would be right for this position, please fill out our initial 3-minute, mobile-friendly application so that we can review your information. We look forward to meeting you! #ArrowExterminators

We are an Equal Opportunity Employer

(The job description is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job, nor is it intended to limit opportunities for necessary modifications).

Arrow Exterminators as a PestVets Company is committed to hiring and participating in acts of service for Veterans and active-duty members of the U.S. Military.


Arrow Exterminators is a Drug-Free Workplace and performs Pre-employment Drug Screens and Background Checks on all employees. 

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