ZipRecruiter

Log In

1

Call Center Operations Manager Jobs in Canton, GA

Stark Exterminators

Call Center Manager

Atlanta, GA · On-site

Position Summary We are looking for an experienced Call Center Manager to lead our customer support operations and help elevate the overall customer experience. This individual will guide and develop ...

Arrow Exterminators

Call Center Manager

Woodstock, GA · On-site

Position Summary We are looking for an experienced Call Center Manager to lead our customer support operations and help elevate the overall customer experience. This individual will guide and develop ...

Stark Exterminators

Call Center Manager

Woodstock, GA

Position Summary We are looking for an experienced Call Center Manager to lead our customer support operations and help elevate the overall customer experience. This individual will guide and develop ...

New

Arrow Exterminators

Call Center Manager

Woodstock, GA · On-site

Position SummaryWe are looking for an experienced Call Center Manager to lead our customer support operations and help elevate the overall customer experience. This individual will guide and develop ...

New

Avery Partners

Call Center

Marietta, GA · On-site

$18 - $20/hr

Call Center Marietta, Georgia, United States Or refer someone Job Openings Call Center Remote Call ... Manage a high volume of incoming patient calls with professionalism and empathy Respond to patient ...

RemX

Call Center Representative

Atlanta, GA · On-site

$20/hr

Monday to Friday and rotating Saturdays (2-3 per month) * -Hours of operation are 7am-7pm M-F and ... 1 year call center, High volume 100cpd (might consider someone who handled 50+cpd) • Will ...

RemX

Call Center ~ Financial

Atlanta, GA · On-site

$20/hr

Manage high-volume inbound and outbound calls with professionalism and efficiencyAssist customers with account inquiries, transactions, and service requestsResolve issues and complaints while ...

Intralot

Call Center Operator

Peachtree Corners, GA · On-site

... operations, tools, methodologies and processes Duties and Responsibilities Under the direct supervision of the Call Center Manager, performs the following duties and responsibilities. Other ...

Ova Technologies

Call Center Agent

Alpharetta, GA · On-site

$14.75 - $19.25/hr

Call Center Agent We are seeking a professional and customer-focused Call Center Agent to handle ... Accurately document customer interactions in CRM or call management systems. * Provide information ...

Chicken Salad Chick

Call Center

Atlanta, GA · On-site

$15.50 - $19.25/hr

Acting as the primary escalation point for Order Management issues, working closely with retail ... Requirements * 3-5 years of experience in call center environments, demonstrating proficiency in ...

Comsult Connect

Call Center Representative

Atlanta, GA · On-site

$15.50 - $19.25/hr

Call Center Representative Location: Atlanta, GA Department: Customer Service Job Summary: As a ... Manage a high volume of inbound and outbound calls in a timely manner * Provide accurate ...

Confident Staff Solutions

Call Center Agent

Alpharetta, GA · On-site

$14.75 - $19.25/hr

About the job Call Center Agent Company Overview: Confident Staff Solutions is a leading staffing ... CRM software - Flexibility to work various shifts, including evenings and weekends - Must be ...

AYS

Call Center Agent

Atlanta, GA · On-site

$14.50 - $19/hr

Call Center Agent Location; Remote Job Overview: As a Call Center Agent at AYS Inc, you will be ... management and organizational skills - Ability to work well in a team and independently ...

next page

Showing results 1-20

All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Canton, GA

Call Center Operations Manager information

See Canton, GA salary details

$29.7K

$69.6K

$127.9K

How much do call center operations manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for call center operations manager in Canton, GA is $69,574.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,600.00 and $85,900.00 per year, depending on experience, location, and employer.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What job categories do people searching Call Center Operations Manager jobs in Canton, GA look for?

The top searched job categories for Call Center Operations Manager jobs in Canton, GA are:

What cities near Canton, GA are hiring for Call Center Operations Manager jobs?

Cities near Canton, GA with the most Call Center Operations Manager job openings:

Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Canton, GA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, 2% Temporary, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $69,574 per year, or $33.4 per hour.

Call Center Manager

Stark Exterminators

Atlanta, GA • On-site

Full-time

Posted 10 days ago

Job description

Position Summary

We are looking for an experienced Call Center Manager to lead our customer support operations and help elevate the overall customer experience. This individual will guide and develop the support team while ensuring customers receive timely and effective assistance.
Success in this role requires a leader who enjoys developing people, using data to solve problems, building strong partnerships across the organization, and creating an environment focused on accountability and exceptional service.

ABOUT OUR FAMILY OF BRANDS

We have been a family-owned and operated business since our start in 1964. Over the years, we have grown rapidly, and we now have the privilege of servicing 12 states. To ensure the quality and satisfaction of our customers, we have several offices in each state we are in to offer a more personalized approach to our communities. Ranked by revenue, Atlanta-based Arrow Exterminators is the sixth-largest pest and termite control company in the United States! We instill family values in the company culture to create a welcoming work environment and a successful company. We attribute our success to passionate, highly trained team members who are committed to protecting everyone's quality of life.

As Arrow grows and continues to exceed industry expectations, we are always looking for new talent to bring on board. We know our team has a lot of options and we are humbled that they choose to work with us. That's why we offer competitive compensation, a robust benefits package, and a family-oriented company culture.


What You'll Do
  • Lead, mentor, and develop a high-performing customer support team.
  • Provide ongoing coaching, feedback, and performance support to help employees succeed.
  • Oversee daily operations and ensure the team consistently meets service and performance expectations.
  • Establish and track key performance indicators that support department and organizational goals.
  • Ensure required continuing-education hours, licenses, and regulatory training are completed and properly documented. We would like to proceed with Option 2 please.
  • Analyze reporting, customer trends, and performance data to identify opportunities for improvement.
  • Turn performance data into clear recommendations and action plans.
  • Resolve escalated customer concerns while coaching employees through challenging situations.
  • Take ownership of team performance and hold employees accountable for established expectations.
  • Build strong relationships with operational leadership and cross-functional partners.
  • Improve communication and collaboration between the support center and other departments.
  • Lead the implementation of new technologies, tools, and processes that improve efficiency.
  • Identify opportunities to strengthen workflows and enhance the customer experience.
  • Promote a positive culture focused on ownership, teamwork, and continuous development.
What We're Looking For
  • 3 to 5 years of call center management experience
  • Experience managing, coaching, and developing a customer support team.
  • Strong knowledge of call center operations and performance management.
  • Experience identifying, creating, tracking, and reporting key performance indicators.
  • Strong reporting, data analysis, and problem-solving skills.
  • Experience using customer and operational data to improve service and performance.
  • Proven experience managing customer escalations and delivering effective resolutions.
  • Demonstrated success implementing new technologies, systems, or process improvements.
  • Excellent communication and relationship-building skills across departments.
  • Advanced Microsoft Office skills, particularly Excel.
  • Strong organization, prioritization, and time-management skills.
  • Ability to work independently and take ownership of department performance.

ARE YOU READY TO JOIN OUR TEAM?


If you feel that you would be right for this position, please fill out our initial 3-minute, mobile-friendly application so that we can review your information. We look forward to meeting you! #ArrowExterminators

We are an Equal Opportunity Employer

(The job description is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job, nor is it intended to limit opportunities for necessary modifications).

Arrow Exterminators as a PestVets Company is committed to hiring and participating in acts of service for Veterans and active-duty members of the U.S. Military.


Arrow Exterminators is a Drug-Free Workplace and performs Pre-employment Drug Screens and Background Checks on all employees. 

Apply