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Call Center Operations Manager Jobs in Auburn, AL

Cook

Tallassee, AL ยท On-site

$11.75 - $15.75/hr

Work in conjunction with the Center Operations Coordinator and Classroom Staff to monitor family ... Notify Health and Nutrition Services Manager when an item is missing or of poor quality . Store ...

As assistant general manager, you will frequently be responsible for the day-to-day operations of your center, working as part of an excellent team and learning valuable skills to get your career ...

As assistant general manager, you will frequently be responsible for the day-to-day operations of your center, working as part of an excellent team and learning valuable skills to get your career ...

This role aids in managing and leading the athletic department's ticketing operations (Football ... call. * Responsible for compliance with all state, University, National Collegiate Athletic ...

Technical Trainer

Tallassee, AL ยท On-site

$100 - $125/hr

And we're committed to putting sustainability at the centre of everything we do, opening up and ... Operations & Training Management * Manage the training calendar, scheduling, and completion ...

Technical Trainer

Tallassee, AL ยท On-site

$27.25 - $36.50/hr

And we're committed to putting sustainability at the centre of everything we do, opening up and ... Operations & Training Management * Manage the training calendar, scheduling, and completion ...

Technical Trainer

Tallassee, AL ยท On-site

$27.25 - $36.50/hr

And we're committed to putting sustainability at the centre of everything we do, opening up and ... Operations & Training Management * Manage the training calendar, scheduling, and completion ...

... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...

Master Merchandiser

Shorter, AL ยท On-site

$10/hr

... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...

Flex Merchandiser

Cusseta, AL ยท On-site

$10/hr

... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...

Flex Merchandiser

Opelika, AL ยท On-site

$10/hr

... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...

... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...

Flex Merchandiser

Tallassee, AL ยท On-site

$10/hr

... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...

Showing results 21-40

Call Center Operations Manager information

See Auburn, AL salary details

$26.3K

$61.6K

$113.2K

How much do call center operations manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for call center operations manager in Auburn, AL is $61,581.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,900.00 and $76,000.00 per year, depending on experience, location, and employer.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What job categories do people searching Call Center Operations Manager jobs in Auburn, AL look for?

The top searched job categories for Call Center Operations Manager jobs in Auburn, AL are:

What cities near Auburn, AL are hiring for Call Center Operations Manager jobs?

Cities near Auburn, AL with the most Call Center Operations Manager job openings:

Infographic showing various Call Center Operations Manager job openings in Auburn, AL as of August 2026, with employment types broken down into 82% Full Time, 17% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $61,581 per year, or $29.6 per hour.

$11.75 - $15.75/hr

Full-time

Re-posted 18 hours ago


Key responsibilities

  • Prepare USDA-approved, nutritious meals for children in accordance with guidelines and menu plans.

  • Keep the kitchen clean and sanitary, monitor food temperatures, and maintain proper food storage and inventory.

  • Assist in delivering food to classrooms, participate in meal service, and document food service activities.


Job description

Job Summary:

The Cook is responsible for the implementation of food services in a Head Start program serving children ages 6 weeks-5 years. Responsibilities include preparing attractive, USDA-approved meals; keeping the kitchen clean and sanitary according to Health Department ordinances; and maintaining adequate food stocks, kitchen supplies, and food service records.

Essential Duties & Responsibilities:

The Cook will ultimately be evaluated on a combination of skills, dispositions and behaviors, some of which are related to the specific service area of this position and others that represent general expectations of all Family Guidance Center of Alabama employees.

Nutritious Cooking: Prepares nutritious meals that take into consideration children's various cultures and individual nutritional needs.

Understands and uses child nutritional needs and age-specific portion sizes to prepare meals in accordance with USDA, Head Start, and CACFP guidelines

Understands and strictly adheres to health, safety, food handling, and sanitation requirements before, during and after meal preparation.

Follows menu guidelines and adjusts when necessary due to the availability of menu items or an individual child's needs.

Plan and participate in nutritious cooking activities with children.

The Cook's responsibilities chiefly fall within the following core functions, although s/he may perform other tasks as needed:

Food Services

Prepare assigned menu and participate in family-style meals with children, volunteers, and staff. Work in conjunction with the Center Operations Coordinator and Classroom Staff to monitor

family style dining in classrooms and document as appropriate.

Maintain food service record-keeping and reporting as directed by supervisor.

Conduct weekly inventory of food and supplies.

Complete weekly food and supplies order sheets and submit to supervisor.

Check food deliveries for accuracy and for good quality. Notify Health and Nutrition Services Manager when an item is missing or of poor quality.

Store food and supplies properly. Date all canned, boxed and bagged foods. Use the First in, First Out (FIFO) method of inventory.

Monitor and maintain proper food temperatures.

Monitor and maintain proper temperatures of ail refrigerator and freezers.

Maintain appropriate cleanliness of all kitchen materials and supplies as required.

Maintain list and be aware of center food allergies and concerns. Prepare alternate menu items as needed for the affected children.

Assist in delivery of food to classrooms and of soiled dishes from the classroom.

Participates in assigned meetings, events and training as required.

Non-Essential Duties:

Performs any and all other duties as assigned.

Requirements:

1. High School diploma or equivalent. ServSafe Certification or obtain such certification within 3 months.

2. Experience in purchasing and preparing culturally diverse foods for groups. Knowledge of early childhood nutrition

3. Physical exam and background checks are required for this position.

4. Travel required locally or long-distance up to 10% of the time for work-related meetings and functions.

5. Must have a valid driver's license and reliable transportation

Knowledge, Skills, & Abilities:

Ability to interact effectively with people from diverse backgrounds.

Ability to communicate professionally and effectively, verbally and in writing.

Demonstrated computer literacy skills, using MS Office applications and other basic data systems including internet navigation.

Must be honest, dependable and able to meet deadlines.

Self-motivated and able to work independently.

Physical Requirements:

Ability to stand, walk, and bend periodically.

Ability to engage in repetitive movement of wrists, hands, and fingers-mixing, pouring, writing.

Ability to receive and respond to oral and written communication

Ability to exert up to 50 pounds of force to lift, carry, push, pull, or otherwise move objects.

Work Environment:

Work is generally performed in a commercial kitchen environment.

Noise level in the work environment is moderate to occasionally loud (examples: kitchen equipment, light to moderate traffic, human voices).

Standard office equipment generally used includes:

Telephone

Personal Computer (monitor, keyboard, and mouse) or Tablet (if applicable)

Calculator

Printer/Photocopy Machine

Fax Machine

- May be required to operate a motor vehicle during the course of duties.