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Call Center Manager Jobs in Whitewater, WI (NOW HIRING)

Cellular Sales

Call Center Representative

Roscoe, IL · On-site

$16/hr

Cellular Sales Call Center Representative Customer Service | Business Development Cellular Sales is Growing! Are you determined to grow your job into a career, in a fast-paced thriving environment?

SSM Health

Call Center Representative - Telecom

Janesville, WI · On-site

$15.75 - $19.75/hr

Department: Call Center Location: SSM Health St. Mary's Hospital - Janesville 3400 E. Racine St ... In this independent role, you'll be responsible for managing switchboard operations, handling in ...

Lincare

Manager, Center LTC

New Berlin, WI · On-site

Includes responding to call outs at night and weekends to provide the service normally done by a ... center Physical Demands: The employee may frequently lift and/or move up to 10 pounds and may ...

Walmart

(USA) Vision Center Manager NL2

Roscoe, IL · On-site

Drives sales in the Vision Center by ensuring effective merchandise presentation including accurate and competitive pricing proper signing and instock and inventory levels budgeting and forecasting ...

Community Health Systems Inc

Senior Access Manager

Beloit, WI · On-site

$106K - $145K/yr

Revenue Cycle Director JOB SUMMARY The Senior Access Manager provides strategic and operational management for patient registration, call-center operations, patient financial counseling, and patient ...

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Call Center Manager information

See Whitewater, WI salary details

$29.1K

$62.9K

$107.9K

How much do call center manager jobs pay per year?

As of Aug 24, 2026, the average yearly pay for call center manager in Whitewater, WI is $62,897.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,300.00 and $73,900.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Whitewater, WI?

The most popular types of Call Center jobs in Whitewater, WI are:

What cities near Whitewater, WI are hiring for Call Center Manager jobs?

Cities near Whitewater, WI with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Whitewater, WI as of August 2026, with employment types broken down into 75% Full Time, 24% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $62,897 per year, or $30.2 per hour.

Call Center Representative

Roscoe, IL • On-site

Cellular Sales Verizon Authorized Retailer
See more jobs at Cellular Sales Verizon Authorized Retailerexternal

$16/hr

Other

Re-posted 5 days ago

Job description

Cellular Sales
Call Center Representative
Customer Service | Business Development
Cellular Sales is Growing!
Are you determined to grow your job into a career, in a fast-paced thriving environment? Cellular Sales is the one, a company that provides a rewarding career with a family atmosphere. You bring the desire to achieve and an exceptional attitude. Cellular Sales will provide benefits, development, and a culture that values diversity and inclusion. Are you ready to take control of your income and represent the best?
We're Verizon's premier retail partner and have received multiple Agent of the Year awards. With nearly 800 stores across 40 states, we have 30-year reputation for providing unmatched in-person customer experiences. We're always expanding and looking for smart, driven, positive people to join our team of 7,000+.
JOB DESCRIPTION
Summary/Objective
Provide ongoing support to the current sales force. Ideal candidates will be creative and analytical. Should seek to build off of current foundation, and improve procedures and methods already in place. Candidates should be able to take feedback and criticism to improve productivity.
Essential Functions
1. Follow up on distributed leads
2. Generate store traffic and contribute to the markets success
3. Handle customer inquiries both by phone and text
4. Support sales force by generating sales leads
5. Follow communication scripts when handing different topics
6. Research required information using available resources
7. Provide customers with product and service information
8. Candidates should be able to take feedback and criticism to improve productivity and character
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Competencies
1. Attention to Detail: Taking responsibility for a thorough and detailed method of working. Oral Communication: Shaping and expressing ideas and information in an effective manner.
2. Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals.
3. Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.
4. Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology.
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
Must be able to sit for long periods of time
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.
Position Type/Expected Hours of Work
This is a full-time position. Monday - Friday.
Travel
No travel is expected for this position.
Required Education and Experience
High School diploma or GED
Preferred Education and Experience
1. Previous office experience
2. Proficient in Microsoft Office
3. Knowledge of customer service principles and practices
4. Experience in a call center or customer service environment
5. Data entry and typing skills (including 10 key)
Additional Eligibility Qualifications (Knowledge, Skills, Abilities)
1. Positive attitude
2. High school diploma or equivalent; college degree preferred
3. Minimum two years of related work experience
4. Effective communication skills
5. Interest and understanding of technology products and services
6. Business ownership mentality
AAP/EEO Statement
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Compensation
$16/hr + Commission

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