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Call Center Manager Jobs in Romeoville, IL (NOW HIRING)

NuMark Credit Union

Call Center Representative

Lemont, IL · On-site

$16.25 - $20.25/hr

As a Call Center Representative, you will act as one of our designated troubleshooters to assist members (customers) with questions and concerns through calls and webchats. You will not only provide ...

TOGA Technology

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JUNIOR CONTACT CENTER TEAM LEAD

Naperville, IL · Remote

$19 - $21/hr

The overnight Team Lead must be adept at managing after-hours and weekend support operations ... Determine call center operational strategies by conducting needs assessments, performance reviews ...

Urgent

TOGA Technology

Be Seen First

JUNIOR CONTACT CENTER TEAM LEAD

Naperville, IL · Remote

$19 - $21/hr

The overnight Team Lead must be adept at managing after-hours and weekend support operations ... Determine call center operational strategies by conducting needs assessments, performance reviews ...

Urgent

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Romeoville, IL

Call Center Manager information

See Romeoville, IL salary details

$30.1K

$65.1K

$111.6K

How much do call center manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for call center manager in Romeoville, IL is $65,085.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,900.00 and $76,500.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Romeoville, IL?

The most popular types of Call Center jobs in Romeoville, IL are:

What job categories do people searching Call Center Manager jobs in Romeoville, IL look for?

The top searched job categories for Call Center Manager jobs in Romeoville, IL are:

What cities near Romeoville, IL are hiring for Call Center Manager jobs?

Cities near Romeoville, IL with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Romeoville, IL as of August 2026, with employment types broken down into 83% Full Time, 13% Part Time, 3% Contract, and 1% Nights. Highlights an 78% Physical, 2% Hybrid, and 20% Remote job distribution, with an average salary of $65,085 per year, or $31.3 per hour.

Call Center Representative

Four Seasons Heating, Air Conditioning, Plumbing, Electric

Chicago, IL

$13/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

Job description

The ideal applicant should have 1-2 years of experience and be able to perform a variety of tasks within a very busy atmosphere, make quick/accurate decisions, and have the flexibility to provide adequate coverage including some evenings and weekends, especially during peak weather. If you are someone who adds value through flexibility and the ability to perform well under pressure, then we look forward to meeting you!

Pay amp; Benefits:

  • $13 per hour starting pay, plus incentives. Hourly rate assigned based on experience.
  • Health insurance - Blue Cross, Blue Shield
  • 401K with minimum 3% match
  • Free life insurance - 25K
  • Free vision insurance
  • Free dental insurance
  • Paid vacation and holidays
  • Opportunity for advancement!

Requirements:

  • Ability and willingness to learn and multi-task
  • Experience and knowledge in Microsoft Excel, Access, and Word
  • Excellent organizational and documentation skills
  • Excellent communication skills both verbal and written
  • Excellent and confident customer support skills and positive disposition
  • Flexibility for On-Call responsibilities
  • Ability to handle high call volume

Tasks Include, But Not Limited To :

  • Identify, research, and resolve customer questions
  • Complete call logs and reports
  • Recognize, document, and alert supervisor of trends in customer calls
  • Recommend process improvements
  • Transfer calls correctly to the appropriate staff when necessary
  • Provide customers with basic information regarding the nature of our business
  • "Other duties as required."
Reasonable Accommodation:
Four Seasons is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Four Seasons is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources at 773-284-6161 Ext 5010.
Covid-19/Coronavirus update:
Four Seasons will remain open as an essential business to service the Chicagoland area. Through continuous and careful planning, we continue to adapt to the quickly changing landscape of the world today to maintain the safest work environment for our employees. We have hand sanitizer at all work stations and we provide Personal Protective Equipment (PPE) which include face masks and gloves to all employees to help insure their health amp; safety in these uncertain times.

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