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Call Center Manager Jobs in Romeoville, IL (NOW HIRING)

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The Clinical Call Center Rep conducts outbound calls (Cold calling) and in a high-volume call center environment to engage patients in the Medication Therapy Management (MTM) program. This role ...

Communicate to management personnel any issues that impede the efficient operation of the call center. Actively participate in re-training sessions. Other Duties as assigned by the Supervisor or ...

Call Center Agent

Chicago, IL · On-site

$17 - $17.50/hr

... management personnel any issues that impede the efficient operation of the call center. • Actively participate in re-training sessions. • Other Duties as assigned by the Supervisor or Manager ...

We are seeking a dedicated and enthusiastic Call Center Representative to join our customer service ... Ability to work in a fast-paced environment and manage multiple tasks. * Proficiency in computer ...

Call Center Rep

Naperville, IL · On-site

$18.25/hr

Call Center / Customer Service Representatives needed in Naperville, Illinois Temporary to Hire job ... Making outbound calls and managing inbound inquiries with professionalism and enthusiasm.

Call Center Rep

Naperville, IL · On-site

$18.25/hr

Call Center / Customer Service Representatives needed in Naperville, Illinois Temporary to Hire job ... Making outbound calls and managing inbound inquiries with professionalism and enthusiasm.

Call Center Agent As a Call Center Agent, the role is a key part of the ampliFI team, representing ... Ability to manage multiple tasks, systems, and priorities simultaneously. * Accurate data entry and ...

Overview As a Call Center Agent, the role is a key part of the ampliFI team, representing clients ... Ability to manage multiple tasks, systems, and priorities simultaneously. * Accurate data entry and ...

Overview As a Call Center Agent, the role is a key part of the ampliFI team, representing clients ... Ability to manage multiple tasks, systems, and priorities simultaneously. * Accurate data entry and ...

... management personnel any issues that impede the efficient operation of the call center. • Actively participate in re-training sessions. • Other Duties as assigned by the Supervisor or Manager ...

Communicate to management personnel any issues that impede the efficient operation of the call center. Actively participate in re-training sessions. Other Duties as assigned by the Supervisor or ...

... management personnel any issues that impede the efficient operation of the call center. • Actively participate in re-training sessions. • Other Duties as assigned by the Supervisor or Manager ...

Call Center Representative

Lemont, IL · On-site

$22.50 - $23.50/hr

As a Call Center Representative, you will act as one of our designated troubleshooters to assist members (customers) with questions and concerns through calls and webchats. You will not only provide ...

Call Center Representative

Lemont, IL · On-site

$22.50 - $23.50/hr

As a Call Center Representative, you will act as one of our designated troubleshooters to assist members (customers) with questions and concerns through calls and webchats. You will not only provide ...

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Call Center Manager information

See Romeoville, IL salary details

$30.1K

$65.1K

$111.6K

How much do call center manager jobs pay per year?

As of Jun 27, 2026, the average yearly pay for call center manager in Romeoville, IL is $65,085.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,900.00 and $76,500.00 per year, depending on experience, location, and employer.

What Does a Call Center Manager Do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a Call Center Manager, and why are they important?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What's the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles such as Call Center Director or Operations Manager, which can earn six-figure salaries. These positions often require extensive experience, leadership skills, and knowledge of call center technologies and processes.

What job makes $10,000 a month without a degree?

A Call Center Manager can earn $10,000 or more per month with extensive experience and strong leadership skills, often without requiring a college degree. High earnings in this role depend on the size of the call center, industry, and performance-based bonuses, with some managers earning six-figure annual salaries. Certifications in management or customer service can enhance prospects but are not always mandatory.

What are some common challenges a Call Center Manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What is the role of a call center manager?

A call center manager oversees daily operations of a call center, manages staff, ensures customer service quality, and meets performance targets. They coordinate training, handle escalations, analyze metrics, and implement process improvements to enhance efficiency and customer satisfaction.

What jobs pay $2000 a day?

Jobs that can pay $2000 a day often include high-level executive roles, specialized medical professionals, certain consulting positions, and some sales or trading roles. These positions typically require extensive experience, advanced skills, certifications, or a strong network, and may involve high-pressure environments or significant responsibilities.

What does a Call Center Manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
What are the most commonly searched types of Call Center jobs in Romeoville, IL? The most popular types of Call Center jobs in Romeoville, IL are:
What job categories do people searching Call Center Manager jobs in Romeoville, IL look for? The top searched job categories for Call Center Manager jobs in Romeoville, IL are:
What cities near Romeoville, IL are hiring for Call Center Manager jobs? Cities near Romeoville, IL with the most Call Center Manager job openings:
Infographic showing various Call Center Manager job openings in Romeoville, IL as of June 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 82% Full Time, 15% Part Time, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $65,085 per year, or $31.3 per hour.
Pharmacy Call Center Rep

Pharmacy Call Center Rep

Outcomes Operating Inc

Chicago, IL • Remote

$18/hr

Part-time

Posted 6 days ago

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Job description

JOB DESCRIPTION

The Clinical Call Center Rep conducts outbound calls (Cold calling) and in a high-volume call center environment to engage patients in the Medication Therapy Management (MTM) program. This role involves explaining program benefits, scheduling medication reviews, and assisting with prescription refills. The Clinical Call Center Rep provides exceptional customer service while supporting clinical staff and performs administrative tasks that do not require clinical judgment.


ESSENTIAL DUTIES & RESPONSIBILITIES

Patient Outreach, Support and Scheduling

  • Conduct proactive patient outreach to introduce and explain the benefits of the MTM program, while overcoming objections and using persuasive communication techniques to engage patients who may be hesitant or initially unreceptive.
  • Schedule patient appointments for MTM services such as Comprehensive Medication Reviews, Disease State Medication Reviews, or Targeted Interventions.
  • Receive and respond to incoming patient calls; take appropriate action based off protocols and use critical thinking skills to escalate calls to appropriate parties when needed.
  • Accurately document all discussions with patients and schedule follow-up appointments as needed.
  • Update patient demographic information in the MTM platform.
  • Obtain correct/up-dated contact information for health care providers, patients, and/or pharmacies
  • Assist patients with medication refills, extended day supply refills, and/or coordinating prescription renewals with pharmacies and providers.
  • Promote a mission-driven team culture, actively demonstrating accountability, empathy, integrity, opportunity and unity.
  • Provide exemplary internal and external customer service through prompt, professional, and polite communication.
  • Perform auxiliary functions essential to the efficient operation of the department.
  • Comply with the Outcomes Telecommuter Policy, Attendance Policy and other specific policies and procedures.


KNOWLEDGE & REQUIREMENTS

  • Strong verbal and written communication skills
  • Ability to navigate and document in multiple computer applications simultaneously
  • Active listening and problem-solving skills
  • Comfortable handling objections and using persuasive communication
  • Ability to maintain professionalism and empathy in challenging conversations
  • Attention to detail and accuracy in documentation
  • Adaptability to changing scripts, workflows, and priorities
  • Basic computer proficiency, including typing and multitasking in a remote environment
  • Ability to troubleshoot basic technical issues, including internet connectivity, software navigation, and peripheral setup (monitors, headsets, cords, etc.)


EDUCATION & EXPERIENCE REQUIREMENTS

  • High School diploma, GED or equivalent, or equivalent work experience preferred
  • 12 months of experience in at least one of the following settings: medical, pharmacy, health insurance or call center preferred

Required:

  • Ability to provide excellent customer service with a can-do attitude
  • Comfortable performing repetitive tasks with consistency and attention to detail
  • Proven record of excellent attendance and punctuality and ability to comply with Introductory Period Attendance Policy which is critical for proper training, and associate and company success.
  • Ability to meet key performance metrics in a remote environment

Preferred:

  • Customer service experience, sales experience and/or high-volume scheduling experience
  • Medical background or alternative patient care experience
  • Additional education in a medical field (e.g., medical assistant, CNA, pharmacy technician, etc.)
  • Familiarity with medical/medication terminology
  • Experience coordinating, delivering, and/or supporting MTM programs
  • Experience with MTM Platforms, electronic health records and scheduling software
  • Spanish bilingual skills




Application Question(s):


  • Can you work 20 hours per week?
  • Are you available between the hours of 8-6 CST Monday through Friday?


Experience:


  • Call center: 2 years (Required)


Work Location: Remote

Company Description

Outcomes provides innovative pharmacy management solutions and clinical applications that adapt to the workflow needs of the largest network of independent and community pharmacists. For over 40 years, Outcomes has supported the needs of single, multi-site, assisted living and hospital pharmacies through its portfolio of software and services including Rx30, Computer-Rx, Telepharm, and PharmAssess.