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Call Center Manager Jobs in Rome, NY (NOW HIRING)

Driveline

Master Merchandiser

Rome, NY · On-site

$16.50/hr

... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...

Aspen Dental

Associate Dentist

New Hartford, NY

$180K - $215K/yr

... call center, learning and development, plus so much more    *Source: ADA Health Policy ... The practices receive non-clinical business support services from Aspen Dental Management, Inc., a ...

Aspen Dental

Associate Dentist

New Hartford, NY

$180K - $215K/yr

... call center, learning and development, plus so much more    *Source: ADA Health Policy ... The practices receive non-clinical business support services from Aspen Dental Management, Inc., a ...

PharmaCann

Front of House Supervisor

East Syracuse, NY · On-site

$23/hr

Work closely with Managers and Supervisors to exceed sales volume and KPI goals * Partner with ... to: call center, inventory, delivery acceptance, outreach, security, delivery, and visual ...

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Call Center Manager information

See Rome, NY salary details

$27.9K

$60.4K

$103.7K

How much do call center manager jobs pay per year?

As of Jul 16, 2026, the average yearly pay for call center manager in Rome, NY is $60,438.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,400.00 and $71,000.00 per year, depending on experience, location, and employer.

What Does a Call Center Manager Do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a Call Center Manager, and why are they important?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What's the highest paying call center job?

The highest paying call center jobs are typically senior management roles such as Call Center Director or Operations Manager, which can earn six-figure salaries. These positions require extensive experience, leadership skills, and often involve overseeing multiple call centers or large teams.

What jobs pay 4000 a week without a degree?

A Call Center Manager typically earns less than $4,000 weekly, but some high-level sales roles, real estate brokers, or specialized freelance consultants can reach or exceed that income without a degree. These positions often require strong experience, sales skills, or industry knowledge rather than formal education.

What are some common challenges a Call Center Manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What is the role of a call center manager?

A call center manager oversees daily operations of a call center, manages staff, ensures customer service quality, and meets performance targets. They coordinate training, handle escalations, analyze metrics, and implement process improvements to enhance efficiency and customer satisfaction.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, depending on experience, location, and company size. Salaries can vary widely, with some earning over $100,000 in high-demand or large organizations, and the role often requires strong leadership, communication skills, and familiarity with call center software tools.

What does a Call Center Manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs
What are the most commonly searched types of Call Center jobs in Rome, NY? The most popular types of Call Center jobs in Rome, NY are:
What job categories do people searching Call Center Manager jobs in Rome, NY look for? The top searched job categories for Call Center Manager jobs in Rome, NY are:
What cities near Rome, NY are hiring for Call Center Manager jobs? Cities near Rome, NY with the most Call Center Manager job openings:
Call Center Manager jobs near you
Master Merchandiser

Master Merchandiser

Driveline

Rome, NY • On-site

$16.50/hr

Part-time

Medical, Dental, Vision, Retirement

Re-posted 2 days ago

Driveline Retail Merchandising rating

4.5

Company rating: 4.5 out of 10

Based on 60 frontline employees who took The Breakroom Quiz

436th of 451 rated business services

Job description

Job Description
Retail Merchandisers Needed! Earn $16.50 / hour - Flexible Hours and Workdays â€" Make Your Own Schedule! This is a flexible, variable hour position with hours that depend on business and project needs.
Come join our Team! Driveline is looking for great employees to join our national retail merchandising team providing high-quality retail services to the largest retailers in the United States. If you are looking for something different, with very flexible hours and workdays as well as plenty of hours available and like to see the results of your work right away, we may have the job for you.
Driveline is an industry-leading retail services company with over 10,000 team members which provides a real opportunity for advancement both financially and professionally. We are a management-owned company with old-fashioned values that understands the needs of our customers as well as our field teams. Our success is driven by our strong field team, and we are growing quickly as a result. We will provide the tools and training you need to excel and expand your career opportunities.
What it takes:
The ability to work independently visiting various retail locations within 25 miles of your home. Activities vary each day and include auditing products, counting inventory, setting new fixtures and displays, setting products and shelves to new layouts, moving shelves and fixtures, stocking products, and placing shelf labels are just a few of the critical tasks performed as part of this job. If you learn quickly, have a positive attitude, and have great attention to detail, this job is for you.
What it requires:
The ability to work independently and as part of a team, lift to 30 pounds and bend, stoop and stand for long periods of time is needed. Access to reliable transportation is a must. Smartphone access for reporting and photo capture is required. This position reports to one of our local district managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get hung up and need assistance in-store.
What we offer:
Driveline offers competitive compensation, very flexible scheduling, on-the-job training, strong support, payroll advance program, and the opportunity to advance your career with our strong internal promotion program.
As a Driveline team member, you may be eligible for these benefits:
  • Telemedicine
  • Dental Insurance
  • Vision Insurance
  • Prescription Drug Discounts
  • Rain Instant Pay
  • Employee discounts
  • 401K program
  • Health insurance (waiting period and eligibility criteria apply)
    If you or someone you know would be a good fit for the Driveline family, apply now!

    • What Driveline Retail Merchandising employees say

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